Service Operations Manager Jobs in Rhode Island
Service Operations Manager jobs in Rhode Island are concentrated in Providence, Cranston, and Warwick, where established employers like CVS Health, Amica Mutual Insurance, and Lifespan Health System consistently hire for operations leadership across healthcare services, insurance operations, and financial services. The role ranges from frontline service team leads to senior directors overseeing multi-site service delivery, with particularly strong demand in healthcare administration and claims operations given Rhode Island's dense medical and insurance sector. Providence anchors the majority of openings, though Cranston and Warwick add steady volume tied to corporate back-office and regional service centers. See the openings below and apply to the ones that match your experience.
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Showing 5 of 75+ Service Operations Manager jobs
Job Overview
The Sales Manager is responsible for planning, developing, and implementing sales and marketing strategies to maximize revenue, increase occupancy rates, and enhance the overall brand presence of the hotel. This individual manages the sales team and plays a crucial role in achieving the hotel's financial and business objectives. This position requires a strong understanding of the hospitality industry, market trends, and effective promotional tactics.
What You'll be Doing
- Sales Strategy and Management:
- Develop and execute a comprehensive sales plan that targets various market segments and accounts for group, corporate, and leisure business.
- Lead the sales team in identifying new business opportunities, maintaining existing client relationships, and achieving revenue targets.
- Manage the hotel's online presence, including the website, social media channels, and online travel agencies.
- Analyze market trends and guest feedback to identify opportunities for improvement and innovation.
- Monitor sales performance, track key metrics, and provide regular reports to the company.
- Collaborate with other departments to ensure seamless coordination for group events, meetings, and conventions.
- Revenue Management:
- Work closely with revenue management teams to optimize pricing strategies and maximize revenue per available room (RevPAR).
- Implement effective yield management practices to balance occupancy and rates.
- Monitor and analyze competitive set pricing and adjust strategies as needed.
- Relationship Building:
- Cultivate strong relationships with key clients, industry partners, and stakeholders.
- Attend industry events, conferences, and trade shows to network and stay updated on industry trends.
- Budgeting and Financial Analysis:
- Develop and manage the sales and marketing budget, allocating resources effectively.
- Conduct regular financial analysis to measure the effectiveness of campaigns and strategies.
- Make data-driven decisions to improve ROI on marketing initiatives.
- Relationship Building:
- Cultivate strong relationships with key clients, industry partners, and stakeholders.
- Attend industry events, conferences, and trade shows to network and stay updated on industry trends.
- Team Leadership:
- Recruit, train, and lead a high-performing sales and marketing team.
- Provide guidance, coaching, and performance evaluations to team members.
- Foster a collaborative and motivated work environment that encourages creativity and innovation.
Qualifications
- Bachelor's degree in hospitality management, Business, Marketing, or a related field.
- Proven experience in hotel sales and marketing, with a track record of achieving revenue goals.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and presentation abilities.
- Proficiency in using hotel management systems, sales software and marketing analytics tools.
- In-depth knowledge of the local and regional hospitality market.
The Sales Manager plays a pivotal role in driving a hotel's revenue growth and brand recognition. This role demands a dynamic blend of strategic thinking, interpersonal skills, and industry expertise to succeed in a competitive hospitality landscape.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Full benefits package for full-time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Experience
Preferred- 1 year(s): Previous Hotel Sales experience
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Overview
The Sales Manager is responsible for planning, developing, and implementing sales and marketing strategies to maximize revenue, increase occupancy rates, and enhance the overall brand presence of the hotel. This individual manages the sales team and plays a crucial role in achieving the hotel's financial and business objectives. This position requires a strong understanding of the hospitality industry, market trends, and effective promotional tactics.
What You'll be Doing
- Sales Strategy and Management:
- Develop and execute a comprehensive sales plan that targets various market segments and accounts for group, corporate, and leisure business.
- Lead the sales team in identifying new business opportunities, maintaining existing client relationships, and achieving revenue targets.
- Manage the hotel's online presence, including the website, social media channels, and online travel agencies.
- Analyze market trends and guest feedback to identify opportunities for improvement and innovation.
- Monitor sales performance, track key metrics, and provide regular reports to the company.
- Collaborate with other departments to ensure seamless coordination for group events, meetings, and conventions.
- Revenue Management:
- Work closely with revenue management teams to optimize pricing strategies and maximize revenue per available room (RevPAR).
- Implement effective yield management practices to balance occupancy and rates.
- Monitor and analyze competitive set pricing and adjust strategies as needed.
- Relationship Building:
- Cultivate strong relationships with key clients, industry partners, and stakeholders.
- Attend industry events, conferences, and trade shows to network and stay updated on industry trends.
- Budgeting and Financial Analysis:
- Develop and manage the sales and marketing budget, allocating resources effectively.
- Conduct regular financial analysis to measure the effectiveness of campaigns and strategies.
- Make data-driven decisions to improve ROI on marketing initiatives.
- Relationship Building:
- Cultivate strong relationships with key clients, industry partners, and stakeholders.
- Attend industry events, conferences, and trade shows to network and stay updated on industry trends.
- Team Leadership:
- Recruit, train, and lead a high-performing sales and marketing team.
- Provide guidance, coaching, and performance evaluations to team members.
- Foster a collaborative and motivated work environment that encourages creativity and innovation.
Qualifications
- Bachelor's degree in hospitality management, Business, Marketing, or a related field.
- Proven experience in hotel sales and marketing, with a track record of achieving revenue goals.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and presentation abilities.
- Proficiency in using hotel management systems, sales software and marketing analytics tools.
- In-depth knowledge of the local and regional hospitality market.
The Sales Manager plays a pivotal role in driving a hotel's revenue growth and brand recognition. This role demands a dynamic blend of strategic thinking, interpersonal skills, and industry expertise to succeed in a competitive hospitality landscape.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Full benefits package for full-time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
Experience
Preferred- 1 year(s): Previous Hotel Sales experience
Behaviors
Required- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 75 Service Operations Manager Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Rhode Island
Where Rhode Island roles are concentrated, by current openings.
Service Operations Manager Job Market in Rhode Island
A snapshot from current Rhode Island openings, updated as new roles post.
Who's Hiring
- Care New England Health System8
- Fidelity Investments6
- CVS Health4
- Thriveworks4
- U-Haul2
Top Industries Hiring
- Healthcare & Medical Services6
- Investment & Asset Management5
- Consulting & Professional Services4
- Automotive2
- Manufacturing2
What Rhode Island Employers Look For
The qualifications that appear most often in service operations manager jobs across Rhode Island.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of experience managing service operations teams or departments
- Demonstrated ability to develop and monitor KPIs, SLAs, and service delivery metrics
- Experience with workforce management tools, ticketing systems, or CRM platforms
- Strong cross-functional collaboration skills with finance, IT, and frontline service teams
- PMP, Six Sigma Green Belt, or ITIL certification preferred by many Rhode Island employers
Service Operations Manager Jobs in Rhode Island: Frequently Asked Questions
How do you become a service operations manager in Rhode Island?
The path typically starts with a bachelor's degree in business, operations, or a related field, followed by several years in a service coordinator, team lead, or analyst role. Rhode Island does not require a state-issued license for service operations managers, but employers in the healthcare sector often expect familiarity with Rhode Island Department of Health compliance standards. Certifications like PMP or ITIL strengthen candidacy, and experience with Providence-area healthcare or insurance operations is a common differentiator.
How much do service operations managers make in Rhode Island?
Service operations managers in Rhode Island earn a median of about $117,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $64,990 for the lowest 10% to over $243,520 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Rhode Island?
Employers hiring service operations managers in Rhode Island right now include Care New England Health System, Fidelity Investments, and CVS Health, based on current listings on Migrate Mate as of July 2026. Rhode Island's concentration of healthcare systems, insurance carriers, and financial services firms means demand is steady year-round, particularly in and around Providence.
Which Rhode Island cities have the most service operations manager jobs?
Providence, Rhode Island, and Warwick account for the most service operations manager openings in Rhode Island. Providence dominates because it is home to major healthcare systems, corporate headquarters, and state government operations, while Cranston and Warwick generate consistent volume from insurance back-office functions and regional service centers tied to employers headquartered in the greater Providence metro.
Are there remote service operations manager jobs in Rhode Island?
Yes, but they are limited. Service operations management often requires on-site oversight of teams, facilities, or service workflows, which keeps most roles in-person or hybrid. About 50% of service operations manager openings tied to Rhode Island are remote or hybrid as of July 2026. The functions most likely to go fully remote are those focused on analytics, process improvement, or managing distributed customer service teams rather than physical service operations.
How can I get hired as a service operations manager in Rhode Island with little or no experience?
The most realistic entry path is through an operations coordinator, service desk lead, or administrative supervisor role at a large Rhode Island employer such as CVS Health, Lifespan, or Amica Mutual. These organizations regularly promote from within and offer rotational or associate programs in operations. Building familiarity with healthcare compliance requirements or insurance operations processes gives candidates a concrete edge, and completing an ITIL Foundation or PMP prep course while in an entry role signals readiness for management.
Where can I find and apply to service operations manager jobs in Rhode Island?
You can find and apply to service operations manager jobs in Rhode Island on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your background and location, and apply directly to the ones that fit.
See All 75 Service Operations Manager Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
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