Service Operations Manager Jobs in Arizona
Service Operations Manager jobs in Arizona are active across the state's logistics, healthcare, financial services, and technology sectors, with openings at every level from operations coordinator through senior director. Phoenix, Scottsdale, and Tucson account for the largest share of hiring, where employers like Banner Health, American Express, and Amazon have deep operational footprints and ongoing demand for this role. The most consistent openings are in supply chain operations, customer service operations, and field service management. Find a role that fits below and apply directly.
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Showing 5 of 10+ Service Operations Manager jobs
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is looking for a passionate, self-motivated Operations Manager who brings a wealth of people management, knowledge and expertise. Our ideal candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our client and their global users.
Responsibilities
- Plan, develop, and evaluate multiple client programs
- Define key operational metrics, develop reporting infrastructure and cadence, set targets and continuously improve
- Present operational metrics weekly to IT Leadership
- Maintain agreed upon service level agreements
- Supervise staff and oversee work organized by team leaders
- Maintain and report on budget status, in addition to other financial measures defined for the customer engagement Collaborate with Milestone Technologies Human Resources on all personnel issues or questions
- Maintain documentation and process specific to the customer engagement
- Develop a strategic perspective of the service based on multiple levels of detailed operations information
- Foster and maintain an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting and managing performance expectations
- Provide Milestone Technologies and the client with any updated program changes
- Ensure that all documentation is up-to-date and that all program participants are fully trained on processes and procedures
- Review change order requests and lead all
- Quarterly business reviews with the client
- Provide counseling of staff
- Ensure that performance evaluations of all staff are completed according to the Personnel Manual
- Determine the need for travel and training of all employees as required
- Manage the merit performance process
- Ensure staff training takes place and compliance can be reported
- Previous experience working within a technical environment; prior service desk management required
- Development and implementation of technical training programs
- Knowledge of SLA achievement and methodology
- Ability to drive tool and process improvement through innovation
- Leadership and core business/interpersonal skills
- Successful project management experience
- Ability to establish relationships with Business Teams
- Familiarity with common metrics used in the IT industry
- Ability to develop a strategic perspective of the service based on multiple levels of detailed operations information
- Excellent problem solving, communication, and organizational skills
- Experience leading programs within an IT Operations environment
- HS Diploma or GED 4+ years Leadership Experience with IT Service Delivery & Logistics/Asset Management
#LI-NL1
Compensation
Estimated Pay Range: 85,000 to 95,000 Base salary + benefits
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is looking for a passionate, self-motivated Operations Manager who brings a wealth of people management, knowledge and expertise. Our ideal candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our client and their global users.
Responsibilities
- Plan, develop, and evaluate multiple client programs
- Define key operational metrics, develop reporting infrastructure and cadence, set targets and continuously improve
- Present operational metrics weekly to IT Leadership
- Maintain agreed upon service level agreements
- Supervise staff and oversee work organized by team leaders
- Maintain and report on budget status, in addition to other financial measures defined for the customer engagement Collaborate with Milestone Technologies Human Resources on all personnel issues or questions
- Maintain documentation and process specific to the customer engagement
- Develop a strategic perspective of the service based on multiple levels of detailed operations information
- Foster and maintain an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting and managing performance expectations
- Provide Milestone Technologies and the client with any updated program changes
- Ensure that all documentation is up-to-date and that all program participants are fully trained on processes and procedures
- Review change order requests and lead all
- Quarterly business reviews with the client
- Provide counseling of staff
- Ensure that performance evaluations of all staff are completed according to the Personnel Manual
- Determine the need for travel and training of all employees as required
- Manage the merit performance process
- Ensure staff training takes place and compliance can be reported
- Previous experience working within a technical environment; prior service desk management required
- Development and implementation of technical training programs
- Knowledge of SLA achievement and methodology
- Ability to drive tool and process improvement through innovation
- Leadership and core business/interpersonal skills
- Successful project management experience
- Ability to establish relationships with Business Teams
- Familiarity with common metrics used in the IT industry
- Ability to develop a strategic perspective of the service based on multiple levels of detailed operations information
- Excellent problem solving, communication, and organizational skills
- Experience leading programs within an IT Operations environment
- HS Diploma or GED 4+ years Leadership Experience with IT Service Delivery & Logistics/Asset Management
#LI-NL1
Compensation
Estimated Pay Range: 85,000 to 95,000 Base salary + benefits
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
See All 10 Service Operations Manager Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Service Operations Manager Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
What Arizona Employers Look For
The qualifications that appear most often in service operations manager jobs across Arizona.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of experience managing service teams or operations functions
- Demonstrated ability to develop and monitor KPIs and service-level agreements
- Proficiency with workforce management software and CRM or ERP platforms
- Experience leading cross-functional teams and coordinating vendor or contractor relationships
- Strong written and verbal communication skills for reporting to senior leadership
Service Operations Manager Jobs in Arizona: Frequently Asked Questions
How do you become a service operations manager in Arizona?
Most service operations managers in Arizona enter the role through a combination of a bachelor's degree in business, operations, or a related field and several years of progressive experience in team leadership or operations roles. Arizona does not require a state-issued license specific to this title, but candidates in healthcare-adjacent operations may need familiarity with Arizona Department of Health Services compliance requirements. Earning a credential like the Certified Manager designation from the Institute of Certified Professional Managers strengthens applications considerably in Arizona's competitive market.
How much do service operations managers make in Arizona?
Service operations managers in Arizona earn a median of about $94,800 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,990 for the lowest 10% to over $220,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Arizona?
Employers hiring service operations managers in Arizona right now include Fluor, Sun Mechanical Contracting, and MUFG, based on current listings on Migrate Mate as of September 2026. Arizona's concentration of large healthcare systems, financial services firms, and distribution operations means demand for this role is consistent and broad across both the Phoenix metro and secondary markets like Tucson.
Which Arizona cities have the most service operations manager jobs?
Phoenix, Tempe, and Avondale have the most service operations manager openings in Arizona. Phoenix dominates because it anchors the state's financial services, logistics, and technology operations, while Scottsdale draws corporate headquarters and professional services firms, and Tucson contributes demand through its healthcare systems, defense contractors, and regional distribution centers.
Are there remote service operations manager jobs in Arizona?
Yes, but they're less common than in purely analytical roles because service operations management often requires direct oversight of teams, facilities, or field staff. About 20% of service operations manager openings tied to Arizona are remote or hybrid as of September 2026, with most flexibility appearing in roles focused on process improvement, vendor management, or customer experience strategy rather than on-site team supervision.
How can I get hired as a service operations manager in Arizona with little or no experience?
The most realistic entry path is moving up from a team lead, operations coordinator, or customer service supervisor role within a large Arizona employer. Companies like Banner Health, Amazon, and Maricopa County government regularly promote from within and post associate operations roles that serve as a pipeline into management. Building familiarity with workforce scheduling tools and earning a Certified Manager or Six Sigma Green Belt credential signals readiness to hiring managers even without a direct management title on your resume.
Where can I find and apply to service operations manager jobs in Arizona?
You can find and apply to service operations manager jobs in Arizona on Migrate Mate, which lists current Arizona openings from employers across the state. Search the listings for roles that match your experience level and location, then apply directly to the ones that fit.
See All 10 Service Operations Manager Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
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