Media & Entertainment H-1B Sponsorship Jobs in Florida
Florida's media and entertainment industry spans major production hubs in Miami, Orlando, and Tampa, with companies like NBCUniversal, Telemundo, and Disney Parks driving consistent demand for specialized talent. H-1B visa sponsorship in this sector typically goes to roles in content production, digital media, and broadcasting, where employers recruit internationally for technical and creative expertise.
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Get Access To All JobsAbout MAKE
At MAKE, we believe creators deserve a banking solution that gets them. One that's fast, intuitive, and built to help them grow. We're building the world's first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role:
This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.
We are hiring a Customer Support Manager to lead and scale MAKE's support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
Key Responsibilities:
- Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management
- Oversee daily support operations across email, chat, and ticketing systems
- Ensure timely, accurate, and compliant resolution of customer inquiries
- Act as the primary escalation point for complex, high-risk, or compliance-sensitive cases
- Collaborate closely with Compliance on AML/KYC/KYB processes and escalations
- Design and implement scalable support processes, workflows, and SLAs
- Monitor support metrics (e.g., response times, CSAT, resolution rates) and drive continuous improvement
- Own and improve internal documentation, knowledge base, and support playbooks
- Partner with Product and Operations teams to surface customer insights and improve user experience
- Support audits and ensure adherence to regulatory and internal policy requirements
Qualifications
4–7 years of experience in Customer Support or Operations, with at least 1–2 years in a leadership role
Prior experience in a bank, fintech, or regulated financial institution strongly preferred
Strong understanding of customer support operations and performance management
Experience handling escalations and working with compliance-sensitive processes
Excellent communication, leadership, and problem-solving skills
Customer-first mindset with strong attention to detail and operational rigor
Ability to build processes in a fast-paced, startup environment
Fluency in English (additional languages a plus)
Nice to have Qualifications:
- Experience supporting payments, cards, or financial products
- Familiarity with AML, KYC, onboarding, or account verification processes
- Experience with CRM or ticketing tools (e.g. Zendesk, Intercom)
- Experience building or scaling support teams from early stages
- Interest in fintech, creators, or digital platforms
What's in it for You:
- Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills.
- Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
- Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
- Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doing.
About MAKE
At MAKE, we believe creators deserve a banking solution that gets them. One that's fast, intuitive, and built to help them grow. We're building the world's first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.
MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.
About the role:
This role requires relocation to The Valley, Anguilla. We provide a relocation package with comprehensive benefits.
We are hiring a Customer Support Manager to lead and scale MAKE's support function as we grow our creator community. This role will be responsible for managing day-to-day support operations, building processes, and ensuring a high-quality, compliant customer experience.
Given our regulated environment, candidates with prior banking, financial services, or licensed FinTech experience will be prioritized. This role will work closely with Compliance, Operations, and Product teams, and may initially report into senior leadership to help establish strong operational foundations.
Key Responsibilities:
- Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management
- Oversee daily support operations across email, chat, and ticketing systems
- Ensure timely, accurate, and compliant resolution of customer inquiries
- Act as the primary escalation point for complex, high-risk, or compliance-sensitive cases
- Collaborate closely with Compliance on AML/KYC/KYB processes and escalations
- Design and implement scalable support processes, workflows, and SLAs
- Monitor support metrics (e.g., response times, CSAT, resolution rates) and drive continuous improvement
- Own and improve internal documentation, knowledge base, and support playbooks
- Partner with Product and Operations teams to surface customer insights and improve user experience
- Support audits and ensure adherence to regulatory and internal policy requirements
Qualifications
4–7 years of experience in Customer Support or Operations, with at least 1–2 years in a leadership role
Prior experience in a bank, fintech, or regulated financial institution strongly preferred
Strong understanding of customer support operations and performance management
Experience handling escalations and working with compliance-sensitive processes
Excellent communication, leadership, and problem-solving skills
Customer-first mindset with strong attention to detail and operational rigor
Ability to build processes in a fast-paced, startup environment
Fluency in English (additional languages a plus)
Nice to have Qualifications:
- Experience supporting payments, cards, or financial products
- Familiarity with AML, KYC, onboarding, or account verification processes
- Experience with CRM or ticketing tools (e.g. Zendesk, Intercom)
- Experience building or scaling support teams from early stages
- Interest in fintech, creators, or digital platforms
What's in it for You:
- Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills.
- Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
- Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
- Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doing.
H-1B Media & Entertainment Job Roles in Florida
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Search Media & Entertainment Jobs in FloridaMedia & Entertainment H-1B Sponsorship Jobs in Florida: Frequently Asked Questions
Which media and entertainment companies sponsor H-1B visas in Florida?
Florida's largest H-1B visa sponsors in media and entertainment include NBCUniversal and Telemundo (both headquartered in Miami), The Walt Disney Company through its Orlando-based theme park and media divisions, and Sony Music Latin. Advertising agencies, post-production studios, and streaming production companies in Miami's Brickell and Wynwood neighborhoods also file H-1B petitions with some regularity, particularly for technical and bilingual creative roles.
Which cities in Florida have the most media and entertainment H-1B sponsorship jobs?
Miami leads by a significant margin, driven by its concentration of Spanish-language media companies, music labels, and advertising firms serving Latin American markets. Orlando follows due to its theme park entertainment and film production presence. Tampa has a smaller but active cluster of digital media and broadcasting employers. Fort Lauderdale occasionally surfaces in H-1B filings from regional broadcast and production companies.
What types of media and entertainment roles typically qualify for H-1B sponsorship in Florida?
Roles that consistently qualify as specialty occupations include software engineers building streaming or content platforms, UX designers for digital media products, data analysts working on audience metrics, broadcast engineers, and post-production technical specialists. Creative director and marketing roles tied to a specific degree field, such as graphic design or communications, can also qualify. General production assistant or entry-level roles rarely meet the specialty occupation threshold.
How do I find media and entertainment H-1B sponsorship jobs in Florida?
Migrate Mate is built specifically for this search. You can filter by visa type, state, and industry to surface verified media and entertainment H-1B sponsorship positions in Florida, including roles at production companies, broadcasters, and digital media firms in Miami, Orlando, and Tampa. Because sponsorship willingness is built into the listings, you won't spend time applying to employers who don't support H-1B candidates.
Are there any Florida-specific considerations for H-1B sponsorship in media and entertainment?
Florida has no state income tax, which affects how employers structure compensation packages, though H-1B prevailing wage requirements set by the Department of Labor still apply regardless of state tax policy. Miami's bilingual media market means some roles require Spanish fluency alongside technical qualifications, which can narrow the applicant field and improve sponsorship odds. Florida also has a significant concentration of Latin music and entertainment companies that recruit internationally more actively than national averages might suggest.
What is the prevailing wage for H-1B media & entertainment jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.