Technical Support Technician Jobs in USA with Visa Sponsorship
Technical Support Technician roles qualify for H-1B visa and TN visa sponsorship when the position requires a bachelor's degree in computer science, information technology, or a related field. Sponsorship availability varies by employer size and whether the role meets USCIS specialty occupation standards. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPosition Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
General Equivalency Diploma
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
This is a full time onsite, hybrid position required. Onsite Tuesdays, Wednesdays & Thursdays.
Location:
347 Riverside Ave Jacksonville, FL 32202
Hybrid Schedule:
Monday - Friday
9:00 am to 6:00 pm. No weekends
About the team:
The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
What you will be doing:
In this role, you will be responsible for:
- Provide frontline support for client questions, issues, and service requests.
- Troubleshoot and resolve platform-related incidents while meeting service level commitments.
- Coordinate with internal teams to investigate issues and drive resolution.
- Communicate status updates, root causes, and solutions to clients in a timely manner.
- Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
What you bring:
Customer Service & Communication
- Ability to communicate clearly, professionally, and empathetically with clients
- Strong verbal and written communication skills
Problem Solving & Troubleshooting
- Ability to identify root causes, investigate issues, and provide effective solutions
- Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
- Understanding of file processing, payment workflows and system integrations are beneficial
-
Ability to learn and navigate payment platforms and support related tools
-
Minimum of 1-3 years of customer support, help desk, or client services experience
- Experience using CRM or ticket management systems required
- Required work hours: 9:00 am – 6:00 pm Monday - Friday
- Overtime required: No
- Weekends required: Rarely
- Travel percentage for this role: 0%
Added Bonus if you have:
- Experience in fraud prevention
- Experience with ACH payments, vendor onboarding, account verification, or financial risk management.
- Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms.
- Experience in fintech, payments, account payable automation or banking operations
- Experience supporting enterprise clients and managing escalations
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
General Equivalency Diploma
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
This is a full time onsite, hybrid position required. Onsite Tuesdays, Wednesdays & Thursdays.
Location:
347 Riverside Ave Jacksonville, FL 32202
Hybrid Schedule:
Monday - Friday
9:00 am to 6:00 pm. No weekends
About the team:
The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
What you will be doing:
In this role, you will be responsible for:
- Provide frontline support for client questions, issues, and service requests.
- Troubleshoot and resolve platform-related incidents while meeting service level commitments.
- Coordinate with internal teams to investigate issues and drive resolution.
- Communicate status updates, root causes, and solutions to clients in a timely manner.
- Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
What you bring:
Customer Service & Communication
- Ability to communicate clearly, professionally, and empathetically with clients
- Strong verbal and written communication skills
Problem Solving & Troubleshooting
- Ability to identify root causes, investigate issues, and provide effective solutions
- Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
- Understanding of file processing, payment workflows and system integrations are beneficial
-
Ability to learn and navigate payment platforms and support related tools
-
Minimum of 1-3 years of customer support, help desk, or client services experience
- Experience using CRM or ticket management systems required
- Required work hours: 9:00 am – 6:00 pm Monday - Friday
- Overtime required: No
- Weekends required: Rarely
- Travel percentage for this role: 0%
Added Bonus if you have:
- Experience in fraud prevention
- Experience with ACH payments, vendor onboarding, account verification, or financial risk management.
- Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms.
- Experience in fintech, payments, account payable automation or banking operations
- Experience supporting enterprise clients and managing escalations
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
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Get Access To All JobsTips for Finding Visa Sponsorship as a Technical Support Technician
Confirm the degree requirement before applying
Employers must show USCIS the role requires a specific bachelor's degree, not just any degree. Job postings that say 'degree preferred' rather than 'required' can disqualify the position from H-1B sponsorship before your application even starts.
Target employers with a sponsorship track record
Companies that have filed H-1B or TN petitions for technical support roles before are far more likely to sponsor again. DOL disclosure data shows consistent sponsorship patterns at managed services firms, cloud providers, and large enterprise IT departments.
Understand the TN visa if you hold Canadian or Mexican citizenship
Canadian and Mexican citizens can qualify for TN status as a Computer Systems Analyst if their technical support role involves systems analysis duties. TN has no lottery, no annual cap, and can be obtained at the border with the right documentation.
Get your transcript and credentials ready early
Consular officers and USCIS adjudicators scrutinize whether your degree field matches the role. Having certified transcripts, a credential evaluation for foreign degrees, and a clear explanation of how your coursework relates to technical support will strengthen your petition.
Ask employers directly about their sponsorship process
Many technical support roles are sponsored through staffing firms or IT consultancies rather than direct employers. Clarify before accepting an offer whether the company sponsors directly, uses a third-party, and whether they cover attorney and filing fees.
Use Migrate Mate to find roles already open to sponsorship
Browsing general job boards wastes time on roles that will never sponsor. Migrate Mate filters technical support positions by sponsorship willingness, so you spend your search on employers who have already indicated they'll support your visa.
Frequently Asked Questions
Does a Technical Support Technician role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires that the position normally require a bachelor's degree in a specific field, not just any degree. Technical support roles that primarily involve troubleshooting hardware or following scripts are harder to qualify. Roles requiring specialized knowledge of enterprise systems, networking, or cloud infrastructure, where a degree in IT or computer science is genuinely necessary, have a much stronger case. The job description wording matters significantly.
Can I get visa sponsorship for a Technical Support Technician job without a computer science degree?
Possibly, but it complicates the petition. USCIS allows a combination of education and experience to establish equivalency, three years of relevant work experience can substitute for one year of a four-year degree. So six years of hands-on technical support experience could stand in for a two-year gap. You'd also need a credentials evaluation from a recognized evaluator. That said, a degree in information technology, computer science, or a closely related field makes the petition significantly cleaner to approve.
Which visa types are most common for Technical Support Technician sponsorship?
H-1B visa is the most common path, though it requires winning the annual lottery unless you work for a cap-exempt employer like a university or nonprofit research institution. TN visa is available to Canadian and Mexican citizens if the role maps to a qualifying USMCA occupation category like Computer Systems Analyst. O-1 visa is rarely applicable for support technician roles unless you have documented extraordinary achievement. Australian citizens may also explore the E-3 visa if the role meets specialty occupation criteria.
How do I find Technical Support Technician jobs where employers are already open to sponsoring?
Most job postings don't clearly state sponsorship willingness, which makes filtering by intent difficult on general platforms. Migrate Mate is built specifically for this, it surfaces technical support roles from employers who have indicated they'll sponsor work visas, saving you from applying to positions that will reject you at the offer stage. You can browse by role type, location, and visa category to find matches that are realistic for your situation.
What documentation does an employer need to sponsor a Technical Support Technician for an H-1B?
The employer must file a Labor Condition Application with the Department of Labor certifying the role meets prevailing wage requirements, then submit Form I-129 to USCIS with supporting evidence that the position is a specialty occupation. That evidence typically includes the job description, organizational charts, and proof that a degree in a specific field is an industry-standard requirement for the role. You'll need to provide your degree certificate, transcripts, and a credential evaluation if your degree is from outside the U.S.
What is the prevailing wage requirement for sponsored Technical Support Technician jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.