Technical Support Technician Jobs in USA with Visa Sponsorship
Technical Support Technician roles qualify for H-1B visa and TN visa sponsorship when the position requires a bachelor's degree in computer science, information technology, or a related field. Sponsorship availability varies by employer size and whether the role meets USCIS specialty occupation standards. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWho we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment.
- Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
- Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
- Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
- Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
- Administer and troubleshoot macOS, Jamf Pro (MDM), Google Workspace, basic server/network functions, and enterprise applications
- Enforce IT security best practices, support policy implementation, and assist in incident response
- Document complex technical issues, configurations, and processes for the internal knowledge base
- Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
- Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
- Participate in a rotating on-call schedule to provide after-hours and weekend support as required, while building technical skills and providing backup coverage as needed
What we're looking for
- 3+ years of progressive technical support experience, including 1–2 years in a Tier 2 or escalation role
- Demonstrate expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
- Possess experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
- Demonstrate proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts like TCP/IP, DNS, DHCP, and VPN clients
- Possess experience with Google Workspace administration and enterprise mobile device support for iOS and Android
- Demonstrate proficiency in IT ticketing systems like Jira, ServiceNow, or Zendesk
- Apply exceptional multitasking, analytical, and problem-solving skills in complex support environments
- Exhibit strong communication and interpersonal skills with a customer-focused mindset and experience in fast-paced, high-growth tech environments
- Able to lift 25 lbs unassisted, bending, kneeling, crouching, reaching, and spending extended periods standing or walking during deployments
While not required, these are a plus:
- Possess familiarity with scripting tools like Bash or Zsh to automate routine IT tasks on macOS
- Possess industry certifications such as Jamf Certified Tech/Admin, CompTIA Network+, or Security+
4 Days in Office:
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $24.00 USD to 29.00 USD hourly. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment.
- Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
- Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
- Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
- Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
- Administer and troubleshoot macOS, Jamf Pro (MDM), Google Workspace, basic server/network functions, and enterprise applications
- Enforce IT security best practices, support policy implementation, and assist in incident response
- Document complex technical issues, configurations, and processes for the internal knowledge base
- Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
- Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
- Participate in a rotating on-call schedule to provide after-hours and weekend support as required, while building technical skills and providing backup coverage as needed
What we're looking for
- 3+ years of progressive technical support experience, including 1–2 years in a Tier 2 or escalation role
- Demonstrate expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
- Possess experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
- Demonstrate proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts like TCP/IP, DNS, DHCP, and VPN clients
- Possess experience with Google Workspace administration and enterprise mobile device support for iOS and Android
- Demonstrate proficiency in IT ticketing systems like Jira, ServiceNow, or Zendesk
- Apply exceptional multitasking, analytical, and problem-solving skills in complex support environments
- Exhibit strong communication and interpersonal skills with a customer-focused mindset and experience in fast-paced, high-growth tech environments
- Able to lift 25 lbs unassisted, bending, kneeling, crouching, reaching, and spending extended periods standing or walking during deployments
While not required, these are a plus:
- Possess familiarity with scripting tools like Bash or Zsh to automate routine IT tasks on macOS
- Possess industry certifications such as Jamf Certified Tech/Admin, CompTIA Network+, or Security+
4 Days in Office:
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $24.00 USD to 29.00 USD hourly. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
See all 718+ Technical Support Technician Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Technical Support Technician
Confirm the degree requirement before applying
Employers must show USCIS the role requires a specific bachelor's degree, not just any degree. Job postings that say 'degree preferred' rather than 'required' can disqualify the position from H-1B sponsorship before your application even starts.
Target employers with a sponsorship track record
Companies that have filed H-1B or TN petitions for technical support roles before are far more likely to sponsor again. DOL disclosure data shows consistent sponsorship patterns at managed services firms, cloud providers, and large enterprise IT departments.
Understand the TN visa if you hold Canadian or Mexican citizenship
Canadian and Mexican citizens can qualify for TN status as a Computer Systems Analyst if their technical support role involves systems analysis duties. TN has no lottery, no annual cap, and can be obtained at the border with the right documentation.
Get your transcript and credentials ready early
Consular officers and USCIS adjudicators scrutinize whether your degree field matches the role. Having certified transcripts, a credential evaluation for foreign degrees, and a clear explanation of how your coursework relates to technical support will strengthen your petition.
Ask employers directly about their sponsorship process
Many technical support roles are sponsored through staffing firms or IT consultancies rather than direct employers. Clarify before accepting an offer whether the company sponsors directly, uses a third-party, and whether they cover attorney and filing fees.
Use Migrate Mate to find roles already open to sponsorship
Browsing general job boards wastes time on roles that will never sponsor. Migrate Mate filters technical support positions by sponsorship willingness, so you spend your search on employers who have already indicated they'll support your visa.
Frequently Asked Questions
Does a Technical Support Technician role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS requires that the position normally require a bachelor's degree in a specific field, not just any degree. Technical support roles that primarily involve troubleshooting hardware or following scripts are harder to qualify. Roles requiring specialized knowledge of enterprise systems, networking, or cloud infrastructure, where a degree in IT or computer science is genuinely necessary, have a much stronger case. The job description wording matters significantly.
Can I get visa sponsorship for a Technical Support Technician job without a computer science degree?
Possibly, but it complicates the petition. USCIS allows a combination of education and experience to establish equivalency, three years of relevant work experience can substitute for one year of a four-year degree. So six years of hands-on technical support experience could stand in for a two-year gap. You'd also need a credentials evaluation from a recognized evaluator. That said, a degree in information technology, computer science, or a closely related field makes the petition significantly cleaner to approve.
Which visa types are most common for Technical Support Technician sponsorship?
H-1B visa is the most common path, though it requires winning the annual lottery unless you work for a cap-exempt employer like a university or nonprofit research institution. TN visa is available to Canadian and Mexican citizens if the role maps to a qualifying USMCA occupation category like Computer Systems Analyst. O-1 visa is rarely applicable for support technician roles unless you have documented extraordinary achievement. Australian citizens may also explore the E-3 visa if the role meets specialty occupation criteria.
How do I find Technical Support Technician jobs where employers are already open to sponsoring?
Most job postings don't clearly state sponsorship willingness, which makes filtering by intent difficult on general platforms. Migrate Mate is built specifically for this, it surfaces technical support roles from employers who have indicated they'll sponsor work visas, saving you from applying to positions that will reject you at the offer stage. You can browse by role type, location, and visa category to find matches that are realistic for your situation.
What documentation does an employer need to sponsor a Technical Support Technician for an H-1B?
The employer must file a Labor Condition Application with the Department of Labor certifying the role meets prevailing wage requirements, then submit Form I-129 to USCIS with supporting evidence that the position is a specialty occupation. That evidence typically includes the job description, organizational charts, and proof that a degree in a specific field is an industry-standard requirement for the role. You'll need to provide your degree certificate, transcripts, and a credential evaluation if your degree is from outside the U.S.
What is the prevailing wage requirement for sponsored Technical Support Technician jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.