Account Associate Jobs in Pennsylvania

Overview
The Associate Key Account Manager supports the delivery of professional, effective and efficient customer support services for customer accounts. Under the direction of the Manager, Customer Care, they will work with Customer Accounts directly or to support a more senior Key Account Manager in delivering some of the lower level tasks such as reporting or order processing. They may be assigned smaller or lower value/risk accounts to manage from an order processing perspective

To support the Single Customer Journey initiative the Assistant Key Account Manager will be responsible for managing the following processes and tools:

· Pre-Sales Opportunities Tracker

· Standard Samples Tracker

· Special Samples Tracker

· Wet Chemistry Approval Tracker

To further support the team the KAM will be responsible for running and updating a number of management reports including:

· On Time in full regional and global reports

· Customer Satisfaction regional and global reports

· Pre-Sales Opportunities reports

· Customer Care KPI and SLA reports

· Work as an integral member of the customer care team to ensure a high level of customer service throughout the entire order and supply process

• Liaise regularly via telephone and e-mail with customers throughout the order process while, working closely with the relevant Key Account Managers
• Processes and expedites orders via the ERP system, including liaising with other Crane facilities and teams if required.
• Create proforma invoices and manage sales orders until payment is received
• Keep customers informed at all times regarding order status and shipping dates
• Organize product samples and information required by the customer, and deliver in a professional, efficient manner
• Assist Key Account Managers with managing workload spikes, including office administration and filing
• Work with the Customer Care Manager and Key Account Managers to achieve continual improvement in the day-to-day running of the department
• Assist with onboarding of new programs and general maintenance of our online ordering and track & trace platforms
• Provides customer facing digital support (Tier 1) on existing digital programs
• Manages specific projects as allocated by Customer Service Manager e.g. updating of SOP’s, support processes, etc

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Position Qualifications Education:

• High School Diploma, GED
• Bachelor's degree in business administration or relevant professional experience.

Experience:

• 1 – 2 years’ customer service experience, ideally in a manufacturing environment

Language Proficiency:

• Fluent in English both written and verbal.
• Any other language skills are advantageous.

Knowledge, Skills, and Abilities

· Excellent numeric, written and verbal communication skills

· Proficiency using Word, Excel, and Outlook

· Close attention to detail and accuracy

· Consistently meet strict deadlines, prioritize workload and work under pressure

· Keen awareness of how role impacts commercial success of the business

· Ability to multitask; be self-motivated and able to work autonomously as well as in a team environment

· Flexibility to accommodate ever-changing working environment

· Possess a positive, professional, can-do attitude

· Ability to fit in to a culture where teamwork, empowerment and dedication are of utmost importance

· Demonstrate the highest level of integrity, discretion and confidentiality at all times

Working Hours and Conditions

Fully office based

Travel Requirements

Less than 10%. Travel to Customer or other Crane locations may be required from time to time but will be infrequent.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Life insurance

Application Question(s):

• What are your salary expectations ?

Ability to Relocate:

• Lancaster, PA 17601: Relocate before starting work (Preferred)

Work Location: In person