Business Operations Manager Jobs in Maryland

INTRODUCTION

Ready to lead a mission-driven team and ensure top-tier reproductive healthcare for our Baltimore community? Planned Parenthood of Maryland (PPM) is seeking a strong, hands-on Health Center Manager who excels as an operational leader while also guiding and coaching from the floor. If you thrive on advancing a vital mission and upholding the highest standards of patient care, this is the role for you.

ROLE AND RESPONSIBILITIES

As the Health Center Manager, you will be the driving force behind our Baltimore clinic's daily success. You will blend business operations with clinical leadership, ensuring our staff feels supported while maintaining strict compliance with PPM protocols and regulatory standards.

Your Day-to-Day Impact:

Lead from the Floor: Stay actively engaged on the clinic floor, keeping an "open door" policy, supporting your team in real-time, and conducting morning huddles to keep everyone aligned.

Foster Deep Accountability: Establish clear expectations and hold staff accountable for everything from punctuality and inventory management to hazmat compliance. You must be comfortable making tough personnel decisions to ensure our team meets our rigorous standards of care.

Drive Operational Excellence: Seamlessly manage day-to-day operations, including patient and staff scheduling, budget monitoring, and achieving our productivity and revenue goals.

Build a Resilient Team: Lead the interviewing, hiring, and training of new staff, serving as the primary supervisor to evaluate performance and promote a culture of exceptional customer service.

BASIC QUALIFICATIONS

• Bachelor's degree in business, management, healthcare, or a related field.
• Minimum of 5 years of supervisory experience leading a team of 10 or more staff (outpatient healthcare or multi-provider setting preferred).
• A strong leadership presence with the ability to deliver operational excellence while remaining accessible and hands-on.
• Demonstrated ability to work in a cost-effective, efficient, and highly customer-service-oriented manner.

SALARY & BENEFITS OVERVIEW

• Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&D insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays.
• Future Focus: 401(k) Retirement Plan and Flexible Spending Account.

$85,000 - $95,000 a year

Ready to bring your operational expertise to a cause that matters? Apply today to join the PPM family and help us empower the communities we serve.

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Planned Parenthood of Maryland uses "E-Verify" for the Right to Work in the United States.

Planned Parenthood requires COVID-19 vaccination.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.