Professional Services Consultant Jobs at CDW with Visa Sponsorship
Professional Services Consultant jobs at CDW sit at the intersection of technology advisory and client delivery, requiring both technical depth and consulting fluency. CDW has an established track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in technology services.
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Principal Consulting Engineer will ensure the solution is implemented as designed to the customer’s satisfaction and approval. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients.
What you will do:
- Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9.
- Set up, configure, and test components of Contact Center platforms and integrated calling platforms.
- Regarded as the technical expert in their job family within CDW.
- Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
- Serves as a senior advisor to leadership.
- Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations. Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
- Defines project strategies or technical options to balance customer project goals and financial constraints.
- Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Teams.
- Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.
- Escalates and communicates alternatives with associated risks with executives and stakeholders. Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
- Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations.
- Ability to navigate difficult customer environments independently, effectively, and consistently.
- Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
- Regularly interface with customer’s technical and business executive level and project leadership. Educates the customer on solution as appropriate throughout the life of the project or service life.
- Serves as the technical lead on Proof-of-Concept engagements and large-scale implementations.
- Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically.
- Recommends client project financial goals, metrics, and ROI.
- Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
- Contributes to industry best practices. Known resource within the technology industry.
What we expect of you:
- Bachelor’s degree and 10+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support. Or, 14+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
- High-end experience in PBX and/or Call Center systems engineering. This role requires Five9 expertise, with exposure to NICE CXone or Amazon Connect.
- Experience with call flow analysis and development.
- Programming experience with any of the following manufacturers' products: Cisco, Five9, Zoom, Microsoft, Genesys, NICE CXone.
- Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages.
- AUCCE Specialization or other Contact Center vendor equivalent.
- Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
- History of building constructive relationships with clients, partners, and coworkers at all levels of the organization, navigating interpersonal and group dynamics comfortably.
- Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner that meets enterprise-level client needs.
- Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk. Identifies and engages all levels of leadership to proactively address problems.
- Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment. Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
- Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
- Knowledge of Python, Java and/or VB Script, a plus.
- CCNA, CCNP or CCDP certification, a plus.
Pay range: $147,000 - $240,800 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Principal Consulting Engineer will ensure the solution is implemented as designed to the customer’s satisfaction and approval. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients.
What you will do:
- Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9.
- Set up, configure, and test components of Contact Center platforms and integrated calling platforms.
- Regarded as the technical expert in their job family within CDW.
- Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
- Serves as a senior advisor to leadership.
- Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations. Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
- Defines project strategies or technical options to balance customer project goals and financial constraints.
- Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Teams.
- Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.
- Escalates and communicates alternatives with associated risks with executives and stakeholders. Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
- Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations.
- Ability to navigate difficult customer environments independently, effectively, and consistently.
- Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
- Regularly interface with customer’s technical and business executive level and project leadership. Educates the customer on solution as appropriate throughout the life of the project or service life.
- Serves as the technical lead on Proof-of-Concept engagements and large-scale implementations.
- Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically.
- Recommends client project financial goals, metrics, and ROI.
- Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
- Contributes to industry best practices. Known resource within the technology industry.
What we expect of you:
- Bachelor’s degree and 10+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support. Or, 14+ years of experience delivering large scale, enterprise-class technical solutions including planning, development, implementation, and support.
- High-end experience in PBX and/or Call Center systems engineering. This role requires Five9 expertise, with exposure to NICE CXone or Amazon Connect.
- Experience with call flow analysis and development.
- Programming experience with any of the following manufacturers' products: Cisco, Five9, Zoom, Microsoft, Genesys, NICE CXone.
- Knowledge of voicemail, unified messaging, IVR systems, integration to CRM packages.
- AUCCE Specialization or other Contact Center vendor equivalent.
- Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
- History of building constructive relationships with clients, partners, and coworkers at all levels of the organization, navigating interpersonal and group dynamics comfortably.
- Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in manner that meets enterprise-level client needs.
- Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk. Identifies and engages all levels of leadership to proactively address problems.
- Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment. Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
- Must be able and willing to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs.
- Knowledge of Python, Java and/or VB Script, a plus.
- CCNA, CCNP or CCDP certification, a plus.
Pay range: $147,000 - $240,800 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
See all Professional Services Consultant Jobs at CDW
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Professional Services Consultant Jobs at CDW.
Get Access To All JobsTips for Finding Professional Services Consultant Jobs at CDW
Frame your credentials around client-facing delivery
CDW's Professional Services team values consultants who can own engagements end-to-end. Before applying, document specific projects where you led technical discovery, solution design, or client handoffs, not just implementation tasks.
Target CDW's practice-aligned job postings
CDW organizes Professional Services hiring around technology practices like networking, cloud, and security. Search openings by practice area rather than title alone, the same consultant role carries different qualification expectations depending on the practice.
Understand which visa CDW is likely to file
CDW sponsors multiple visa categories for Professional Services Consultants, including H-1B and TN. Your citizenship and degree field determine which route applies. Confirming your eligibility before the offer stage prevents delays once a recruiter asks about your status.
Time your H-1B application window carefully
If you need H-1B sponsorship, USCIS only accepts cap-subject petitions in April for an October 1 start. Align your CDW offer timeline so your start date works within this window, or discuss cap-exempt alternatives with your recruiter if you're transferring from another employer.
Use Migrate Mate to find open Professional Services roles
CDW posts Professional Services Consultant openings across multiple locations and practice areas throughout the year. Use Migrate Mate to filter specifically for CDW roles that have active visa sponsorship, so you're only spending time on positions that match your immigration situation.
Clarify LCA timing before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Ask CDW's talent or HR team where they are in that process once you receive an offer, so you know the realistic start date.
Frequently Asked Questions
Does CDW sponsor H-1B visas for Professional Services Consultants?
Yes, CDW sponsors H-1B visas for Professional Services Consultants. This role typically qualifies as a specialty occupation because it requires a bachelor's degree or higher in a relevant technical or business field. CDW has a documented history of filing H-1B petitions for this function, and their recruiting team is familiar with the sponsorship process for technology consulting roles.
How do I apply for Professional Services Consultant jobs at CDW?
You can apply directly through CDW's careers portal or find open roles filtered by visa sponsorship eligibility on Migrate Mate. When applying, emphasize hands-on technology delivery experience and any certifications relevant to CDW's practice areas, such as networking, cloud, or cybersecurity. Tailor your resume to the specific practice area listed in the job posting rather than submitting a generic application.
Which visa types does CDW commonly use for Professional Services Consultants?
CDW sponsors H-1B visas for most international hires in this role. Canadian and Mexican nationals may qualify for TN visa status, which is faster and doesn't require lottery selection. CDW also supports F-1 OPT and CPT for students currently in the U.S., and sponsors Green Card pathways, including EB-2 and EB-3, for longer-term employees in this function.
What qualifications does CDW expect for Professional Services Consultant roles?
CDW generally looks for a bachelor's degree in a technical field such as computer science, information systems, or engineering, combined with hands-on experience delivering technology solutions to enterprise clients. Relevant vendor certifications, such as Cisco, Microsoft, or AWS, carry significant weight. Client-facing consulting experience, including requirements gathering and solution documentation, distinguishes competitive candidates from purely technical ones.
How long does the visa sponsorship process take for a CDW Professional Services Consultant offer?
For H-1B sponsorship, CDW must first obtain a certified Labor Condition Application from the DOL, which typically takes one to three weeks. USCIS then processes the H-1B petition, with standard processing taking three to six months and premium processing available for a faster decision. TN status for Canadian nationals can be obtained at the border on the same day an offer is accepted.