Customer Service Management Jobs at Group 1 Automotive with Visa Sponsorship
Group 1 Automotive hires Customer Service Management professionals to lead dealership service operations across a large national network. The company has a history of working with international candidates for operational roles, making it a realistic target for visa sponsorship seekers with dealership or automotive service experience.
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Get Access To All JobsINTRODUCTION
Group 1 Toyota Rivertown is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SALES PROFESSIONAL to our team.
Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
BENEFITS:
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
ROLE AND RESPONSIBILITIES:
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services.
- Prospect daily for potential customers; maintain consistent rapport with previously sold customers.
- Maintain high CSI score.
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance.
- Provide sales management information by completion reports.
- Attend sales meetings and training sessions as required.
- Follow all company policies and procedures.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
BASIC QUALIFICATIONS:
- Sales experience (preferably in the automotive industry) preferred.
- Outstanding communication skills in both verbal and written.
- Confidence in your ability to be successful.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Self-starter and self-motivated.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
INTRODUCTION
Group 1 Toyota Rivertown is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SALES PROFESSIONAL to our team.
Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
BENEFITS:
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
ROLE AND RESPONSIBILITIES:
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services.
- Prospect daily for potential customers; maintain consistent rapport with previously sold customers.
- Maintain high CSI score.
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance.
- Provide sales management information by completion reports.
- Attend sales meetings and training sessions as required.
- Follow all company policies and procedures.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
BASIC QUALIFICATIONS:
- Sales experience (preferably in the automotive industry) preferred.
- Outstanding communication skills in both verbal and written.
- Confidence in your ability to be successful.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Self-starter and self-motivated.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
See all 50+ Customer Service Management at Group 1 Automotive jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Group 1 Automotive Jobs
Frame your dealership experience for U.S. standards
Group 1 Automotive's service managers are expected to oversee warranty processing, service advisor teams, and CSI scores. Translate any international dealership metrics you've managed into language that maps to U.S. OEM customer satisfaction frameworks before you apply.
Confirm the specific dealership's E-Verify enrollment
Group 1 operates hundreds of individual franchised locations, and sponsorship decisions can vary by dealership group or regional HR. Ask directly whether the hiring location is enrolled in E-Verify and handles sponsorship through corporate or a local process.
Target open roles in high-volume service markets
Group 1's largest service operations tend to be in Texas, California, and the Southeast. Prioritize those locations when applying, since higher-volume service departments are more likely to justify sponsorship for a management hire. Use Migrate Mate to filter open Customer Service Management roles by location.
Prepare your LCA documentation before the offer stage
For H-1B sponsorship, your employer must file a Labor Condition Application with DOL before USCIS can process your petition. Having your job description, prevailing wage documentation, and employment start date aligned early prevents delays after an offer is extended.
Align your degree field to specialty occupation requirements
USCIS scrutinizes H-1B petitions for management roles in service industries. A degree in business administration, operations management, or a directly related field strengthens the specialty occupation argument for a Customer Service Management position at an automotive group.
Negotiate your start date around H-1B cap timelines
If you're subject to the H-1B cap, USCIS only allows petitions filed for an October 1 start date following the April lottery. Build this into your conversations with Group 1's HR team so your start date expectations are realistic from the beginning.
Customer Service Management at Group 1 Automotive jobs are hiring across the US. Find yours.
Find Customer Service Management at Group 1 Automotive JobsFrequently Asked Questions
Does Group 1 Automotive sponsor H-1B visas for Customer Service Managements?
Group 1 Automotive has sponsored H-1B visas for roles across its operations, and Customer Service Management positions fall within the type of management functions the company has supported. Sponsorship decisions are often made at the regional or corporate HR level, so confirming sponsorship availability early in the interview process is essential before investing significant time in the application.
How do I apply for Customer Service Management jobs at Group 1 Automotive?
You can browse and apply for Customer Service Management openings at Group 1 Automotive through Migrate Mate, which filters roles by visa sponsorship eligibility so you can focus on positions where international candidates are welcome. Applications typically require a resume highlighting service department leadership, OEM certifications if applicable, and measurable outcomes like CSI improvement or service revenue growth.
Which visa types are commonly used for Customer Service Management roles at Group 1 Automotive?
H-1B is the most common work visa for management-level roles at large automotive groups like Group 1. F-1 OPT and CPT can cover early-career positions or internships within the company's operations. TN visas are available for qualified Canadian and Mexican nationals in eligible management classifications. J-1 visas may apply in training or exchange contexts depending on the specific role structure.
What qualifications does Group 1 Automotive expect for Customer Service Management positions?
Group 1 Automotive typically looks for candidates with prior service department leadership experience, familiarity with dealership management systems, and a track record of hitting OEM customer satisfaction index targets. A bachelor's degree in business, operations, or a related field strengthens your application, particularly if you're pursuing H-1B sponsorship where USCIS requires the role to qualify as a specialty occupation.
How do I navigate the sponsorship timeline for a Customer Service Management role at Group 1 Automotive?
The timeline depends heavily on your visa type. H-1B petitions for cap-subject candidates must be filed by mid-April for an October 1 start date, so aligning your offer and onboarding timeline with that window is critical. For F-1 OPT holders, USCIS recommends filing your EAD application at least 90 days before your OPT start date. Confirm Group 1's internal HR process early, as large multi-location employers may route sponsorship through a centralized legal team.
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