Inside Sales Representative Jobs in Pennsylvania

Inside Sales Representative

Full-Time | Onsite | Lansdale, PA
Compensation: Competitive Base Salary + Performance-Based Incentives

About the Role

We are seeking a motivated, customer-focused Inside Sales Representative to join our growing Fastener Division. This position is responsible for managing customer accounts, preparing quotations, processing orders, supporting outside sales representatives, and identifying new business opportunities.

The ideal candidate has experience in industrial sales, manufacturing, or distribution and possesses the technical aptitude to understand industrial fasteners, product specifications, and their applications.

This is more than an order-entry position. It is a consultative sales role that involves helping customers find the right fastening solutions, building long-term business relationships, and contributing to overall sales growth.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts via phone and email.
• Prepare accurate quotations, pricing, and lead-time estimates for standard and custom fasteners.
• Process customer orders and coordinate with purchasing, production, and shipping teams to ensure timely delivery.
• Proactively follow up on outstanding quotations and convert opportunities into sales.
• Build and maintain long-term customer relationships through responsive and professional service.
• Identify opportunities to cross-sell and upsell products within existing accounts.
• Generate new business through outbound prospecting, lead follow-up, and customer outreach.
• Collaborate with outside sales representatives to support key accounts and business development initiatives.
• Review customer engineering drawings, prints, and specifications to determine product requirements.
• Assist customers with product selection, including materials, thread types, coatings, finishes, and manufacturing capabilities.
• Maintain accurate customer records, quotations, and sales activities within CRM and ERP systems.
• Address customer concerns involving pricing, delivery schedules, product quality, and technical specifications.
• Monitor market activity, competitor pricing, and customer purchasing trends.
• Work toward achieving monthly sales, gross margin, and customer retention targets.

Qualifications

Required Qualifications

• Minimum of 3 years of inside sales experience in industrial manufacturing or distribution.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and the ability to manage multiple accounts and priorities.
• Ability to read and interpret engineering drawings and product specifications, or willingness to learn.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with ERP or CRM systems.
• Strong mathematical skills, including pricing, markups, margins, and quantity calculations.
• Ability to work independently while collaborating effectively with a sales team.

Preferred Qualifications

• Previous experience in the industrial fastener industry.
• Knowledge of industrial fasteners and related products, including:
• Socket products
• Set screws
• Hex bolts
• Specialty and custom-manufactured fasteners
• Thread specifications
• Materials such as alloy steel, stainless steel, brass, aluminum, and titanium
• Background in manufacturing, machining, or industrial distribution.
• Experience working with OEMs, distributors, or industrial customers.
• Familiarity with technical product selection, quoting, and custom manufacturing requirements.

Fastener industry experience is highly valued due to the technical nature of product selection, customer requirements, and quotation preparation.

Ideal Candidate Profile

The successful candidate will demonstrate:

• A self-motivated and results-driven approach to sales.
• Strong attention to detail and problem-solving abilities.
• A customer-first mindset and professional phone presence.
• Excellent communication and negotiation skills.
• The ability to identify sales opportunities and build lasting customer relationships.
• Strong follow-through and accountability.
• A positive attitude and commitment to continuous improvement.

Performance Expectations

Success in this role will be measured by:

• Monthly sales growth.
• Gross margin performance.
• Quotation conversion rate.
• New customer acquisition.
• Customer retention.
• Quotation turnaround time.
• Order accuracy.
• Customer satisfaction.
• CRM activity and follow-up completion.

Compensation & Benefits

• Competitive base salary.
• Performance-based commission or bonus plan.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Professional development opportunities.
• Career advancement opportunities within a growing manufacturing organization.

Job Type: Full-Time
Work Arrangement: Onsite

Equal Opportunity Employer

We are an equal opportunity employer and welcome qualified applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, consistent with applicable laws.

Pay: $50,000.00 - $70,000.00 per year

Application Question(s):

• Have you worked directly with OEMs, industrial distributors, or manufacturing customers?

Experience:

• inside sales in industrial manufacturing or distribution: 3 years (Required)

Location:

• Lansdale, PA 19446 (Preferred)

Work Location: In person