Office Manager Jobs in Louisiana

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the Rooms team to also embody the TOV in all guest interactions.
• Cultivate a team of personable, genuine and sharp individuals to make up the Rooms department. Hold members accountable to operating standards and the Virgin culture.
• Head of Training for the Rooms team. Create weekly training topics and review with staff.
• Ensure staff has complete knowledge of the following at all times.
• • Hotel features/services, hours of operation.
  • All room types, numbers, layout, décor, appointments & location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities.

• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
• Assist Rooms team by providing support in the various positions: GSA, Greeter, Bellman, Doorman, Concierge, YES! Agent and Reservations Agent.
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Ensure staff adhere to the following cashiering procedures:
• • Process allowances
  • Make change for guests
  • Post charges
  • Settle Room accounts
  • Run closing reports
  • Count bank at end of shift
  • Complete designated cashier reports
  • Drop Receipts
  • Secure Bank

• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Maintain time edits for Rooms team and coordinate PTO requests with payroll processing.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
• Be creative and think outside the box to create memorable experiences for our guests.
• Work well on a team or independently while being accountable for work performed.
• Take, record and relay messages accurately, completely and legibly.
• Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
• Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
• Adhere to security procedures to ensure our guest’s safety.
• Be a team player!
• Highly organized, anticipating needs and over delivering wherever possible.
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!

• Stand for periods of 8-10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star, while constantly advocating for your guests
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

• Current, legal and unrestricted ability to work in the United States.
• High school or equivalent education required.
• Minimum of two years of Front Office supervisory experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient computer knowledge.

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