Senior IT Support Specialist Jobs in Louisiana
Senior IT Support Specialist jobs in Louisiana concentrate in state government agencies, healthcare systems, energy companies, and higher education, with consistent demand across mid-level and senior tiers. The busiest hiring markets are New Orleans, Baton Rouge, and Shreveport, where employers like Ochsner Health, the Louisiana Department of Health, and Entergy have long-standing IT operations. The most sought-after specialties in Louisiana postings are enterprise systems administration, cybersecurity support, and help desk leadership. See the openings below and apply to the ones that match your experience.
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Showing 5 of 8+ Senior IT Support Specialist jobs
IT Support & Help Desk Specialist
Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!
Job Summary
Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The schedule for this position is Monday-Friday 8am-5pm, with flexibility that may require working evening, nights, holidays, and weekends for emergency situations.
The IT Support & Help Desk Specialist provides on-site, first-line technical support for Odyssey House Louisiana's workforce across all nine program locations, sharing Tier 1 responsibilities with the agency's managed services provider. This position manages the internal help desk queue, resolves hardware, software, account, network, and mobile device issues, and keeps staff working so they can focus on client care.
The Specialist supports the agency's core technology environment, including (but not limited to):
- End-user devices: Windows laptops and desktops, Chromebooks, iPads, printers, and peripherals
- Agency mobile phones and Mobile Device Management (MDM)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and multi-factor authentication (Duo)
- Help desk ticketing and coordination with the agency's managed services provider
- Tier 1 user support for the Electronic Health Record, with troubleshooting ability and escalation to the EHR team
DUTIES & RESPONSIBILITES
It is the duty and responsibility of the IT Support & Help Desk Specialist to:
- Ensure that all HIPAA, 42 CFR Part 2, and related security measures are followed at all times;
- Manage the internal help desk queue: triage, prioritize, resolve, and document tickets within established response times, routing issues to the managed services provider when they fall within its scope;
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues in person and remotely;
- Manage user accounts across Microsoft 365, MFA, shared mailboxes, distribution lists, and building access badges;
- Execute new hire onboarding and employee offboarding, including account setup, device issuance, access removal, and equipment recovery;
- Deploy, configure, and track agency laptops, desktops, tablets, and mobile phones, and maintain accurate asset records and sign-out documentation;
- Administer agency mobile devices through MDM, including enrollment, policy compliance, and lost or stolen device response;
- Provide Tier 1 EHR user support (log-in issues, password resets, basic navigation) and escalate complex issues to the EHR team;
- Assist the EHR & Data Sytstems Manager as the agency's on-site liaison to the managed services provider; escalate issues to and coordinate with the managed services provider and technology vendors (internet, phone, printer, and carrier) to ensure timely resolution;
- Identify recurring issues, recommend permanent fixes, and proactively address problems before they generate tickets;
- Build and maintain help desk documentation, knowledge base articles, and how-to guides for staff;
- Support agency security practices, including responding to reported phishing, reinforcing the AI Acceptable Use Policy, and reporting suspected security incidents immediately;
- Set up and support conference room technology, video conferencing, and hybrid meetings;
- Assist with new staff orientation and provide technology training to staff (both remotely and in-person);
- Support IT projects such as workstation refreshes, site setups, and system rollouts as assigned;
- Participate in a rotating after-hours on-call schedule for critical issues and;
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum qualifications include the following:
- High school diploma or GED; Associate's degree or relevant IT certification strongly preferred
- 3+ years of help desk, desktop support, or IT support experience
- 3+ years of experience in healthcare, behavioral health, or a nonprofit setting
- Hands-on experience with Windows 10/11, MacOS, Microsoft 365 administration, and Active Directory or Entra ID
- Experience with a help desk ticketing system and documenting resolutions
- Experience supporting mobile devices and printers
- Demonstrated ability to work independently, manage a ticket queue, and prioritize without close supervision
- Self-starter who takes initiative, follows issues through to resolution, and looks for root causes rather than quick fixes
- Strong customer service and communication skills, with the ability to explain technical issues in plain language
- Valid Louisiana driver's license and reliable transportation
PREFERRED QUALIFICATIONS
Preferred qualifications include the following:
- Bachelor’s Degree in Computer Information Technology, Statistics, or related field
- CompTIA A+, Network+, or Security+ certification, or Microsoft 365 certification
- Familiarity with HIPAA and 42 CFR Part 2 privacy requirements
- Experience with Mobile Device Management (MDM) platforms
- Exposure to Electronic Health Record (EHR) systems
- Experience working alongside a managed services provider (MSP)
- 5 years of healthcare or public health experience
- Demonstrated experience in Microsoft Power BI dashboard/report development
- Familiarity with clinical informatics and population health reporting
Compensation and Benefits
Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.
IT Support & Help Desk Specialist
Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!
Job Summary
Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The schedule for this position is Monday-Friday 8am-5pm, with flexibility that may require working evening, nights, holidays, and weekends for emergency situations.
The IT Support & Help Desk Specialist provides on-site, first-line technical support for Odyssey House Louisiana's workforce across all nine program locations, sharing Tier 1 responsibilities with the agency's managed services provider. This position manages the internal help desk queue, resolves hardware, software, account, network, and mobile device issues, and keeps staff working so they can focus on client care.
The Specialist supports the agency's core technology environment, including (but not limited to):
- End-user devices: Windows laptops and desktops, Chromebooks, iPads, printers, and peripherals
- Agency mobile phones and Mobile Device Management (MDM)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and multi-factor authentication (Duo)
- Help desk ticketing and coordination with the agency's managed services provider
- Tier 1 user support for the Electronic Health Record, with troubleshooting ability and escalation to the EHR team
DUTIES & RESPONSIBILITES
It is the duty and responsibility of the IT Support & Help Desk Specialist to:
- Ensure that all HIPAA, 42 CFR Part 2, and related security measures are followed at all times;
- Manage the internal help desk queue: triage, prioritize, resolve, and document tickets within established response times, routing issues to the managed services provider when they fall within its scope;
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues in person and remotely;
- Manage user accounts across Microsoft 365, MFA, shared mailboxes, distribution lists, and building access badges;
- Execute new hire onboarding and employee offboarding, including account setup, device issuance, access removal, and equipment recovery;
- Deploy, configure, and track agency laptops, desktops, tablets, and mobile phones, and maintain accurate asset records and sign-out documentation;
- Administer agency mobile devices through MDM, including enrollment, policy compliance, and lost or stolen device response;
- Provide Tier 1 EHR user support (log-in issues, password resets, basic navigation) and escalate complex issues to the EHR team;
- Assist the EHR & Data Sytstems Manager as the agency's on-site liaison to the managed services provider; escalate issues to and coordinate with the managed services provider and technology vendors (internet, phone, printer, and carrier) to ensure timely resolution;
- Identify recurring issues, recommend permanent fixes, and proactively address problems before they generate tickets;
- Build and maintain help desk documentation, knowledge base articles, and how-to guides for staff;
- Support agency security practices, including responding to reported phishing, reinforcing the AI Acceptable Use Policy, and reporting suspected security incidents immediately;
- Set up and support conference room technology, video conferencing, and hybrid meetings;
- Assist with new staff orientation and provide technology training to staff (both remotely and in-person);
- Support IT projects such as workstation refreshes, site setups, and system rollouts as assigned;
- Participate in a rotating after-hours on-call schedule for critical issues and;
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum qualifications include the following:
- High school diploma or GED; Associate's degree or relevant IT certification strongly preferred
- 3+ years of help desk, desktop support, or IT support experience
- 3+ years of experience in healthcare, behavioral health, or a nonprofit setting
- Hands-on experience with Windows 10/11, MacOS, Microsoft 365 administration, and Active Directory or Entra ID
- Experience with a help desk ticketing system and documenting resolutions
- Experience supporting mobile devices and printers
- Demonstrated ability to work independently, manage a ticket queue, and prioritize without close supervision
- Self-starter who takes initiative, follows issues through to resolution, and looks for root causes rather than quick fixes
- Strong customer service and communication skills, with the ability to explain technical issues in plain language
- Valid Louisiana driver's license and reliable transportation
PREFERRED QUALIFICATIONS
Preferred qualifications include the following:
- Bachelor’s Degree in Computer Information Technology, Statistics, or related field
- CompTIA A+, Network+, or Security+ certification, or Microsoft 365 certification
- Familiarity with HIPAA and 42 CFR Part 2 privacy requirements
- Experience with Mobile Device Management (MDM) platforms
- Exposure to Electronic Health Record (EHR) systems
- Experience working alongside a managed services provider (MSP)
- 5 years of healthcare or public health experience
- Demonstrated experience in Microsoft Power BI dashboard/report development
- Familiarity with clinical informatics and population health reporting
Compensation and Benefits
Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.
See All 8 Senior IT Support Specialist Jobs in Louisiana
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Find JobsSenior IT Support Specialist Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
What Louisiana Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Louisiana.
- Bachelor's degree in information technology, computer science, or a related field required
- Five or more years of IT support experience with at least two in a senior or lead role
- CompTIA A+, Network+, or Security+ certification strongly preferred by Louisiana employers
- Proficiency in Active Directory, Microsoft 365, and endpoint management platforms
- Experience supporting enterprise environments in healthcare, government, or energy sectors
- Strong troubleshooting skills for both hardware and software across Windows and Linux systems
Senior IT Support Specialist Jobs in Louisiana: Frequently Asked Questions
How do you become a senior it support specialist in Louisiana?
Most senior it support specialist roles in Louisiana require a bachelor's degree in information technology or a related field plus several years of progressively responsible IT support experience. Louisiana does not issue a state-specific license for this role, but employers consistently expect industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Candidates who build experience within Louisiana's dominant sectors, including state government, healthcare systems, and energy companies, advance most reliably into senior positions.
Which companies hire senior it support specialists in Louisiana?
Employers hiring senior it support specialists in Louisiana right now include RNGD, RLC, and Dark Horse Tech, based on current listings on Migrate Mate as of November 2026. Louisiana's concentration of large hospital networks, state agencies, and energy infrastructure companies makes it one of the more active regional markets for experienced IT support professionals.
Which Louisiana cities have the most senior it support specialist jobs?
Baton Rouge, Metairie, and Broussard lead Louisiana for senior it support specialist openings. Baton Rouge drives volume through state government agencies, LSU Health, and corporate headquarters, while New Orleans is anchored by Ochsner Health and the city's growing technology and hospitality sectors, and Shreveport draws demand from regional healthcare networks and public institutions in the northwest corner of the state.
Are there remote senior it support specialist jobs in Louisiana?
Yes, but they're less common than in purely desk-based fields because the role often requires hands-on hardware support, on-site troubleshooting, and direct user interaction. About 50% of senior it support specialist openings tied to Louisiana are remote or hybrid as of November 2026. The tasks most likely to appear in remote or hybrid arrangements are tier-two software support, systems administration, and enterprise help desk management.
How can I get hired as a senior it support specialist in Louisiana with little or no experience?
The most realistic entry path is starting as a help desk technician or IT support analyst at a large Louisiana institution such as a state agency, an Ochsner Health facility, or a university IT department. These employers regularly bring on entry-level staff and promote from within. Earning a CompTIA A+ certification before applying gives candidates a measurable edge. From a help desk or desktop support role, moving into systems administration or network support are the lateral steps that open the door to senior titles.
Where can I find and apply to senior it support specialist jobs in Louisiana?
You can find and apply to senior it support specialist jobs in Louisiana on Migrate Mate, which lists current Louisiana openings from employers across the state. Search the listings, find the roles that fit your experience and location, and apply directly to the ones that match.
See All 8 Senior IT Support Specialist Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
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