Service Operations Manager Jobs in Minnesota
Service Operations Manager jobs in Minnesota are consistently active, with strong demand concentrated in healthcare systems, financial services, manufacturing, and retail distribution. The heaviest hiring is in the Twin Cities metro, with secondary markets in Rochester and Duluth, where employers like Mayo Clinic, Target, and UnitedHealth Group maintain large service operations footprints. The most sought-after specialties include service delivery optimization, field service coordination, and cross-functional team leadership. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Service Operations Manager jobs
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations. Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Lead and/or participate in projects, serving as a subject matter expert as appropriate.Key Responsibilities
- Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures and escalated issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
- Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
- Lead and/or participate as a subject matter expert in projects and business driven initiatives within team and across Operations, as appropriate.
- Provide effective people leadership through effective coaching, feedback and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.
- Flexibility to occasionally work prior to market open, as dictated by the needs of the business.
Required Qualifications
- Education: High school or GED
- Experience: 5-7 years of relevant experience.
- Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
- education and experience.
- Extensive experience working in operations, processing or customer service team.
- Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.
- Proven ability to work effectively with internal and external partners at all levels.
- Demonstrated people leadership experience.
- Strong communication skills, including ability to explain complex issues in an understandable manner.
Preferred Qualifications
- Education: Bachelors degree or equivalent (4-years)
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $87,400.00 - 131,100.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full-Time/Part-Time
Exempt/Non-Exempt
Job Family Group
Line of Business
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations. Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Lead and/or participate in projects, serving as a subject matter expert as appropriate.Key Responsibilities
- Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures and escalated issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
- Drive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
- Lead and/or participate as a subject matter expert in projects and business driven initiatives within team and across Operations, as appropriate.
- Provide effective people leadership through effective coaching, feedback and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.
- Flexibility to occasionally work prior to market open, as dictated by the needs of the business.
Required Qualifications
- Education: High school or GED
- Experience: 5-7 years of relevant experience.
- Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
- education and experience.
- Extensive experience working in operations, processing or customer service team.
- Strong working knowledge of Operations processes, policies, techniques, and applicable regulations.
- Proven ability to work effectively with internal and external partners at all levels.
- Demonstrated people leadership experience.
- Strong communication skills, including ability to explain complex issues in an understandable manner.
Preferred Qualifications
- Education: Bachelors degree or equivalent (4-years)
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $87,400.00 - 131,100.00/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full-Time/Part-Time
Exempt/Non-Exempt
Job Family Group
Line of Business
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
See All 6 Service Operations Manager Jobs in Minnesota
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Find JobsService Operations Manager Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Service Operations Manager Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
What Minnesota Employers Look For
The qualifications that appear most often in service operations manager jobs across Minnesota.
- Bachelor's degree in business administration, operations management, or a related field
- Five or more years of experience managing service teams or operations functions
- Demonstrated ability to lead cross-functional teams and drive process improvement
- Proficiency with service management platforms such as Salesforce, ServiceNow, or SAP
- Experience developing and tracking KPIs, SLAs, and operational performance metrics
- Strong communication skills for coordinating with vendors, clients, and senior leadership
Service Operations Manager Jobs in Minnesota: Frequently Asked Questions
How do you become a service operations manager in Minnesota?
Most service operations managers in Minnesota enter the role through a combination of a bachelor's degree in business, operations, or a related field and several years of progressively responsible experience in service delivery or team leadership. There is no state-issued license required for this role in Minnesota. Many hiring managers in the Twin Cities metro prioritize candidates who have held team lead or operations coordinator roles at large organizations in healthcare, financial services, or retail distribution before moving into management.
How much do service operations managers make in Minnesota?
Service operations managers in Minnesota earn a median of about $99,340 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,960 for the lowest 10% to over $209,970 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Minnesota?
Employers hiring service operations managers in Minnesota right now include Thrivent, Success Home Team, and easy tree service, based on current listings on Migrate Mate as of August 2026. Minnesota's concentration of large healthcare systems, Fortune 500 headquarters, and regional distribution centers makes it one of the more consistent markets for this role in the Upper Midwest.
Which Minnesota cities have the most service operations manager jobs?
The cities with the most service operations manager openings in Minnesota are Minneapolis, Minnesota, and Lakeville. The Twin Cities metro drives the majority of demand, anchored by corporate headquarters and large healthcare and financial services employers, while Rochester's concentration of medical and technology operations creates a secondary market, and Duluth attracts openings tied to logistics and port-adjacent service functions.
Are there remote service operations manager jobs in Minnesota?
Yes, but they are less common than in purely desk-based fields, since much of the role involves overseeing on-site teams, vendor relationships, and facility-level workflows. About 67% of service operations manager openings tied to Minnesota are remote or hybrid as of August 2026, reflecting the growing share of employers offering flexibility for planning and reporting responsibilities. Strategic and administrative duties are most likely to be performed remotely, while team supervision and site coordination typically require an on-site presence.
How can I get hired as a service operations manager in Minnesota with little or no experience?
The most realistic entry path is moving into the role from an adjacent position such as operations coordinator, service desk lead, or team supervisor within a large Minnesota employer. Healthcare systems like Mayo Clinic and Allina Health, as well as major retailers headquartered in the Twin Cities, frequently promote from within and offer structured leadership development programs for high-performing individual contributors. Building experience managing a small team, leading a process improvement project, or earning a recognized operations credential such as a Lean or Six Sigma certification can accelerate the move into a manager-level role.
Where can I find and apply to service operations manager jobs in Minnesota?
You can find and apply to service operations manager jobs in Minnesota on Migrate Mate, which lists current openings from employers hiring in the state. Search for roles that match your experience level and area, then apply directly to the ones that fit.
See All 6 Service Operations Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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