Customer Service Management Jobs at Jobot with Visa Sponsorship

INTRODUCTION

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

JOB DETAILS

$220K-$270K + 25-30% Bonus

This Jobot Job is hosted by: Scott Filbin
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary: $225,000 - $270,000 per year

A BIT ABOUT US:

We are an established, privately backed healthcare organization that manages and supports physician practices, surgery centers, and hospital-based service lines across a number of markets. We have grown steadily through partnership and expansion, and we are continuing to add markets and business units. We are hiring an Executive Vice President of Revenue Optimization to lead revenue cycle across the enterprise. This is a chance to join a stable organization with experienced leadership and a real appetite for growth, where revenue cycle is treated as a strategic function rather than a back office.

WHY JOIN US?

- Large privately backed national healthcare organization in expansion mode
- This seat opened because the prior leader was promoted into an operating executive role inside the organization. Internal advancement is the norm here.
- Rare enterprise scope for a revenue cycle executive, with responsibility spanning corporate and multiple market-level teams across the country.
- Primarily remote with structured, predictable travel. Monthly trips to the corporate office for executive leadership meetings, plus periodic visits to the markets you support.
- Reports directly to a chief-level executive and works alongside the operating leaders of each market, so decisions get made in the room rather than routed through layers.

Responsibilities

- Develop and execute the national revenue cycle strategy, including current and future approaches to billing, payment processing, collections, receivables, and patient financial planning.
- Establish enterprise-wide policies, written guidelines, and procedures, and drive consistent implementation across all markets and business units.
- Manage AR and bad debt to agreed-upon targets, monitor the timeliness and effectiveness of collection efforts, and keep insurance billing current within established time frames.
- Build performance metrics, standards, and national benchmarking to control revenue cycle performance, and consolidate reporting that tracks progress against goals.
- Produce projections, budget input, and monthly analysis that support the enterprise forecast process, and keep operating expenses within budget and fiscal guidelines.
- Redesign and improve workflows across front office policies and processes, billing, collections, AR, and patient financial planning to drive consistency in critical success factors.
- Design the organizational structure for the revenue cycle team, staff it, and lead it through regular operating cadences that keep plans, programs, and projects on schedule.
- Develop team performance measures, run formal performance reviews, implement a performance improvement program, and build training that supports continuous staff development.
- Lead revenue cycle integration when the company enters new markets or adds business units in existing markets.
- Establish communication strategies that give providers across all markets a clear understanding of revenue optimization processes.
- Oversee patient services and billing staff on patient relations, and resolve complex patient complaints and escalations involving company policy and state and federal compliance.
- Partner with clinical and operational leaders to monitor patient relations, including regular patient satisfaction surveys.
- Ensure records are stored and handled in compliance with HIPAA privacy and security regulations, and that Notices of Privacy Practices are properly displayed.

QUALIFICATIONS

- 10+ years of revenue cycle management experience, including 5+ years of hands-on revenue cycle leadership at the VP level or above.
- 10+ years of increasing executive responsibility with proven results, including significant experience supporting large, multispecialty physician practices across multiple locations.
- Deep revenue cycle expertise in specialty or private practice billing and scheduling, including patient access and scheduling best practices and standards.
- Strong financial management background with command of complex reimbursement structures and the government regulations that govern billing.
- Working knowledge of healthcare market dynamics and trends, workflow management, service line development, and how strategy translates into an operating model.
- Track record building, coaching, and mentoring high-performing teams in a technology-enabled, multi-site environment.
- Strong command of practice management billing and scheduling systems, plus Microsoft Word, Excel, and Outlook.
- Analytical, problem-solving, and critical-thinking skills strong enough to turn strategic vision into an operational model, paired with sound judgment, negotiation ability, and professional integrity.
- Excellent written, verbal, and presentation skills, with the ability to facilitate discussion across diverse perspectives.
- Bachelor's degree in Healthcare Administration or Business. Master's degree is a plus.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

WANT TO LEARN MORE ABOUT THIS ROLE AND JOBOT?

Click our Jobot logo and follow our LinkedIn page!