Customer Marketing Manager Jobs in Florida

Family Air Experts — Fort Pierce, FL

Location: Fort Pierce, FL
Job Type: Full-time | On-site
Pay: $17–$24 per hour, depending on experience

About Family Air Experts

Family Air Experts is a family-owned HVAC company proudly serving Fort Pierce, Port St. Lucie, Vero Beach, Stuart, and the surrounding Treasure Coast. We're committed to providing honest recommendations, quality workmanship, and a five-star experience for every customer.

We're looking for a motivated, outgoing, and creative team member to join our office in a versatile role combining customer service, marketing, content creation, sales, and business development. This is a fast paced, flex position, supporting our office team in varying capacities. On the job training will be provided.

This is an excellent opportunity for someone who enjoys working with people, has a creative side, and wants to contribute directly to the growth of a local business. You'll work closely with our Business Development Manager and office team to strengthen customer relationships, increase brand awareness, and generate new business.

What You'll Do

Marketing, Content & Community Engagement

• Assist with social media management, content planning, and posting across our social media platforms.
• Capture photos and videos of our team, projects, services, and community involvement.
• Create and edit short-form videos, reels, and other engaging digital content.
• Help coordinate community events, home shows, promotional campaigns, and other marketing initiatives.
• Represent Family Air Experts at events and interact with potential customers.
• Assist with marketing campaigns, lead generation, and initiatives to grow our presence throughout the Treasure Coast.
• Bring new ideas to the table to improve our marketing, customer engagement, and brand visibility.

Customer Service & Office Support

• Answer inbound phone calls when needed and assist customers with scheduling service appointments and maintenance visits.
• Make outbound calls to existing and prospective customers, including cold calls, follow-ups, and remarketing campaigns.
• Reconnect with inactive customers and encourage them to schedule service or routine maintenance.
• Identify sales opportunities, communicate our services and maintenance plans, and convert conversations into booked appointments.
• Maintain accurate customer information, call notes, and follow-up activities in our CRM.
• Support daily office operations and assist the team wherever needed to keep things running smoothly.

What We're Looking For

• Excellent communication skills and confidence speaking with customers over the phone and in person.
• Comfortable with sales, outbound calling, and initiating conversations with prospective customers.
• Creative, proactive, and willing to take initiative rather than wait to be told what to do.
• Organized and able to balance multiple responsibilities throughout the day.
• Professional, friendly, and committed to delivering a five-star customer experience.
• Comfortable using computers, learning new software, and maintaining accurate records.
• Reliable transportation and the ability to work on-site at our Fort Pierce office.

Experience We Prefer

Candidates with experience in one or more of the following areas are strongly encouraged to apply:

• Social media management, digital marketing, or content creation.
• Video editing and short-form social media video production.
• Sales, lead generation, cold calling, or customer reactivation.
• Customer service, appointment setting, or office administration.
• Photography, graphic design, or event coordination.

You don't need to be an expert in every area. We're looking for someone with a strong foundation, a willingness to learn, and the drive to contribute & fill needs across multiple parts of the business.

What We Offer

• Competitive hourly pay based on experience.
• 401(k) retirement plan with employer matching.
• Health insurance options.
• Health Savings Account (HSA).
• Paid time off.
• Hands-on training and opportunities to develop new skills.
• A supportive, family-focused work environment.
• The opportunity to contribute directly to our company's marketing, customer relationships, and continued growth.

Schedule & Work Environment

This is a full-time, on-site position based at our Fort Pierce office. The role combines office-based customer service and outbound calling with marketing activities, content creation, and semi-occasional off-site events. Some evening or weekend availability may be necessary for home shows, community events, and other promotional activities.

Why Join Family Air Experts?

At Family Air Experts, customer satisfaction is our number-one priority. We believe in treating people right, supporting our community, and building a team that takes pride in its work.

This role offers the opportunity to do more than just answer phones. You'll help create the content people see, build relationships with customers, represent our company in the community, and contribute to the growth of a local business.

If you're outgoing, creative, comfortable with sales, and excited by a role where no two days have to look exactly the same, we'd love to hear from you!

How to Apply

Submit your resume through Indeed. If you have examples of videos, social media content, marketing campaigns, or other creative work you've produced, we'd love to see them!

Family Air Experts
3731 Oleander Ave #112, Fort Pierce, FL 34982
772-971-8587 | info@familyairexperts.com

Family Air Experts is an Equal Opportunity Employer and maintains a drug-free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Pay: $17.00 - $24.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person