Customer Marketing Manager Jobs in North Carolina

Job Title: Marketing Manager (Commercial Excellence)

Location: Remote

About us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The commercial excellence manager will own CRM roadmap within the Ingersoll Rand's Process Flow Technologies business unit for the North America region, working with business and technical stakeholders to align on priorities. They will establish key performance indicators and targets while enabling commercial teams with visibility and dashboards to drive compliance and performance improvements. The role operates at the intersection of Sales, Marketing, Product, and Customer Experience, ensuring consistent adoption of commercial standards, pipeline accuracy, and operating excellence that drives a winning customer experience.

Responsibilities:

Commercial Capability Building

• Metrics Standards & Insight Engine: Define the KPI architecture (conversion, velocity, win rate, leakage, customer mix) and deliver insights that drive commercial action
• SFDC Accuracy, Governance & Adoption: Establish the global governance model, activity expectations, data quality rules, and compliance cadence that ensure forecasting accuracy and reliable revenue visibility
• Modular Learning Architecture: Develop scalable, role-specific enablement programs—live, recorded, and micro-learning, focused on commercial process mastery, applications, and customer pain points
• Distributor Performance Enablement: Build partner onboarding, funnel-management standards, and performance scorecards that strengthen distributor execution and accountability, business unit ownership of the distributor CRM portal and other tools
• Leadership Dashboards & Review Cadence: Build executive dashboards and establish global performance review rhythms that reinforce accountability and pipeline accuracy
• Global Benchmarking & Best-Practice Sharing: Identify high-performing behaviors, codify them into global standards, and drive adoption across markets

Pipeline Intelligence & Revenue Visibility

• Strategic Revenue Visibility Models: Build forecasting frameworks and future-state pipeline views that illuminate revenue potential by region, segment, and product line
• Pipeline Trends, Win/Loss Analytics & Predictive Indicators: Create scalable reporting that surfaces leading indicators, compliance trends, risk signals, and growth drivers
• Renewal & Expansion System: Define renewal workflows and build retention, upsell, and cross-sell playbooks that strengthen recurring revenue performance
• Consumption & Program Tracking: Standardize tracking of main systems, aftermarket spare parts, recurring programs, renewals, and churn dynamics to improve visibility and execution

Commercial CRM Roadmap

• Align with business stakeholders on overall priority of CRM capabilities that support business growth and visibility to predictable revenue
• Work with technical teams to prioritize business inputs into roadmap of necessary capabilities (e.g. quoting, attribution, ERP integration, CPQ, automation of components, etc.)
• Gain stakeholder alignment with roadmap and partner with other technical system owners such as ERP, CPQ, engineering systems and ecommerce
• Review budget, resource planning and implementation steps with business stakeholders to ensure project success.

Systems, Tools & Data Governance

• Commercial Systems Ownership: Serve as the business owner or co-owner of key commercial tools (Salesforce, CPQ, analytics platforms), defining requirements, partnering with IT, and ensuring tools support global commercial workflows
• Data Quality & Segmentation Governance: Define rules for account hierarchy governance, segmentation models, customer classification, data quality, and routing logic
• Golden Record Foundation: Partner with IT and Data teams to evolve toward a unified customer “golden record” that improves targeting, visibility, and commercial alignment
• Customer Segmentation & Prioritization: Build frameworks that identify priority segments, ICP (ideal customer profile) definitions, and resource allocation strategies

Requirements:

• Bachelor’s degree in Business, Marketing, or related.
• 5+ years of experience in B2B marketing.
• 3+ years of project leadership experience.
• Understanding of B2B sales processes, funnel management, and commercial execution.
• 3+ years of experience in Salesforce (data governance, reporting, analytics, dashboards). No coding experience required.
• Technical experience with all types of reporting in Salesforce, dashboards and possibilities and limitation of Salesforce objects.
• Cross-functional leadership experience across Sales, Marketing, Product, Channel, IT.
• 3+ years of training design, enablement content creation, and curriculum development.

Core Competencies:

• Strong analytical, project management, and problem-solving skills.
• Ability to translate insights into process improvements and commercial actions.
• Excellent communication and stakeholder-management capabilities.
• Comfort with global matrixed environments and multi-brand complexity.

Travel & Work Arrangements/Requirements:

• Remote with minimal travel as needed (including international).

Pay Range:

The pay range for this role is $100,000 - $120,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.