Logistics Coordinator Jobs in Tennessee

Senior Logistics Coordinator – Freight Brokerage / 3PL (LTL)

Company: Global Logistics Group (GLG Freight)
Location: In Person
Job Type: Full-Time
Compensation: Competitive, based on experience

Position Overview

Global Logistics Group (GLG Freight) is seeking an experienced logistics professional with a strong background in freight brokerage, third-party logistics (3PL), and LTL transportation.

This is a key position for an individual who has the industry knowledge, operational expertise, and business development experience to establish and grow brokerage operations from the ground up. The successful candidate will be responsible for developing carrier relationships, building a book of business, establishing efficient operational processes, and managing the complete freight lifecycle.

A strong understanding of LTL transportation, including pricing, carrier operations, freight documentation, and claims management, is essential.

We are looking for a self-driven professional who understands the business, can work independently, makes sound operational and financial decisions, and can contribute immediately to the growth and development of GLG Freight.

Key Responsibilities1. Freight Brokerage Development & Business Growth

• Develop and establish brokerage operations, procedures, and workflows from the ground up.
• Build, develop, and grow a sustainable and profitable book of business.
• Identify new business opportunities and develop relationships with customers, carriers, and transportation partners.
• Establish and expand a reliable network of LTL and other transportation providers.
• Develop strategies to improve operational efficiency, service quality, and profitability.
• Identify opportunities to expand freight volume and strengthen the company's market position.
• Take ownership of brokerage development and contribute to the long-term growth of the business.

2. LTL Freight Operations & Claims Management

• Demonstrate strong working knowledge of LTL transportation and industry practices.
• Understand freight classification, NMFC, density, accessorial charges, pricing structures, and carrier requirements.
• Coordinate and manage LTL shipments from initial booking through final delivery.
• Manage freight claims involving damaged, lost, or short-shipped freight.
• Coordinate the complete claims process, including investigation, documentation, claim submission, carrier communication, follow-up, and resolution.
• Understand carrier liability, claims procedures, and supporting documentation requirements.
• Work with customers and carriers to resolve freight disputes, service failures, and shipment exceptions.
• Maintain accurate claims records and ensure timely follow-through.

3. Carrier Sourcing & Relationship Management

• Source, qualify, negotiate with, and secure reliable carriers.
• Build and maintain strong relationships with LTL carriers, trucking companies, and other transportation providers.
• Negotiate competitive freight rates while maintaining appropriate profit margins.
• Evaluate carrier pricing, service performance, reliability, and capacity.
• Verify carrier authority, insurance, qualifications, and compliance documentation.
• Develop a dependable carrier network to support customer requirements and business growth.
• Maintain ongoing communication with carriers to ensure consistent service and operational performance.

4. Shipment Management & Operational Execution

• Manage the complete shipment lifecycle, from booking and dispatch through delivery confirmation.
• Coordinate carrier capacity, pickup scheduling, transit updates, and delivery requirements.
• Maintain shipment visibility and provide proactive updates to customers and internal teams.
• Identify and resolve shipment delays, service exceptions, and operational challenges.
• Ensure all shipment information is accurately documented within the Transportation Management System (TMS).
• Monitor shipment progress and ensure timely communication throughout the transportation process.
• Take ownership of operational issues and follow them through to resolution.

5. Documentation, Compliance & Financial Coordination

• Review and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), freight invoices, and supporting documentation.
• Ensure accurate documentation for shipments, carrier transactions, and freight claims.
• Manage carrier onboarding and maintain current compliance records.
• Coordinate with Accounting regarding carrier payments, customer billing, and documentation discrepancies.
• Monitor transportation costs, carrier rates, and shipment profitability.
• Identify billing or payment issues and coordinate timely resolution.
• Maintain accurate operational records and follow established company procedures.

6. Internal Collaboration & Process Improvement

• Collaborate with management, Account Managers, Accounting, and operations teams.
• Establish effective communication and operational workflows.
• Identify opportunities to improve processes, reduce transportation costs, and increase efficiency.
• Provide insight into carrier availability, market conditions, and freight pricing trends.
• Communicate operational challenges and recommend practical solutions.
• Maintain accountability for service quality, operational performance, and business results.

Required Qualifications

• Minimum 3–5 years of hands-on experience in freight brokerage, 3PL, transportation, or logistics operations.
• Demonstrated experience developing or managing freight brokerage operations.
• Proven ability to build and maintain carrier relationships and develop a book of business.
• Strong working knowledge of LTL freight transportation and carrier operations.
• Hands-on experience managing LTL freight claims, including investigation, documentation, submission, follow-up, and resolution.
• Understanding of NMFC classifications, freight classes, density, accessorials, and LTL pricing structures.
• Experience sourcing carriers, negotiating rates, and managing transportation costs.
• Ability to independently develop operational processes and manage daily brokerage activities.
• Strong knowledge of transportation documentation, including BOLs, PODs, freight invoices, and claims documentation.
• Experience using Transportation Management Systems (TMS), preferably McLeod or similar platforms.
• Strong negotiation, communication, problem-solving, and relationship-management skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to work independently, manage competing priorities, and make sound business decisions.

Preferred Qualifications

• Experience launching or developing a freight brokerage operation from the ground up.
• Established relationships with LTL carriers and transportation providers.
• Existing customer and carrier contacts within the freight brokerage industry.
• Demonstrated success building and growing a profitable book of business.
• Experience handling complex LTL freight claims and carrier disputes.
• Knowledge of FTL, LTL, and specialized transportation services.
• Experience developing operational procedures and improving brokerage workflows.
• Bilingual capabilities are a plus, depending on customer and carrier requirements.

Performance Expectations

The successful candidate will be expected to:

• Establish and develop effective brokerage processes and operational workflows.
• Build and expand a sustainable book of business.
• Develop and maintain a reliable network of qualified carriers.
• Demonstrate strong expertise in LTL transportation and claims management.
• Manage brokerage operations independently with minimal supervision.
• Negotiate competitive transportation rates while protecting company profitability.
• Maintain accurate shipment visibility, documentation, and communication.
• Resolve freight claims and shipment exceptions efficiently.
• Contribute to improved operational performance, customer satisfaction, and business growth.

Work Environment

• Fast-paced, team-oriented, and performance-driven logistics environment.
• Hybrid or remote flexibility based on operational needs and company policy.
• Frequent communication with carriers, customers, and internal departments.
• Independent responsibility with direct accountability for operational execution and business development.
• Opportunity to play an instrumental role in establishing and expanding GLG Freight's brokerage operations.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person