Program Assistant Jobs in Washington

Description

NOTE:
Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About the Opportunity:

Duties

Some of What You’ll Enjoy Doing Includes:

• Provide front-line customer service and build positive relationships with visitors, event attendees, and employees across the Capitol campus.
• Monitor tour and event inbox and phone lines, answering routine inquiries and routing complex requests to appropriate staff.
• Assist customers with the reservation system, lost-and-found intake and reunification, and accessibility or lactation room access.
• Direct or escort visitors throughout campus buildings and assist with the creation, posting, and removal of temporary signage.
• Coordinate school tour arrivals and departures, including bus zone management, and support civic education lunch programs.
• Support the planning, setup, and execution of campus events.
• Serve as a DES representative by explaining rules, policies, and WACs to visitors and employees, escalating issues as needed.
• Collaborate with Capitol Security, DES Buildings & Grounds, and stakeholders to manage public space usage and resolve conflicts.
• Support the overall Visitor Services Program to ensure a positive and seamless experience for all Capitol guests.
• Other duties as needed.

Qualifications

Required Qualifications

• One (1) year of progressive experience in any combination of the following areas:
  • Community, youth and public engagement.
  • Knowledge of civics, the legislative process and/or Washington State history.
  • Customer Service.
  • Leading tours or presenting information to an audience.
• NOTE: Education in Public Administration, Social Sciences, Communications or related field may be considered for experience, on a year-for-year basis.

Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:

• Take action to learn and grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Preferred Qualifications:

• Proficient in the Microsoft Office Suite.

Supplemental Information

How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
  
• A current resume, detailing experience, and education
  
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Union Inclusion: This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees.

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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