Summary

The Regional Manager is responsible for overseeing the operational, financial, and compliance functions of multiple branch locations within their assigned region. This role ensures that each branch operates efficiently, delivers high-quality care, and aligns with company goals, policies, and state/federal regulations. The Regional Manager will provide strong leadership, foster a culture of accountability, and drive growth by developing teams, building client relationships, and managing resources effectively.

Essential Duties and Responsibilities

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mission, Vision, and Values Alignment

• Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.

Business Development & Revenue Growth

• Achieve business goals and revenue targets set for the region.
• Identify and pursue new business opportunities within the region.
• Develop and execute business, marketing, and advertising plans to drive growth.

Operational Management

• Oversee daily operations and ensure that all branches within the region run smoothly and efficiently.
• Manage operational budgets, staying within financial targets, and controlling costs.
• Ensure compliance with all company policies, procedures, and industry regulations.
• Develop and implement strategies to optimize operations and increase cost-effectiveness.

Team Leadership & Development

• Recruit, train, and support Client Care Managers (CCMs) and other staff in the region.
• Conduct regular performance appraisals, offering coaching and feedback to improve staff performance.
• Foster a culture of collaboration, accountability, and continuous improvement.

Client & Customer Relations

• Serve as the escalation point for high-level client issues, resolving concerns efficiently while maintaining positive relationships.
• Ensure customer satisfaction and service excellence across all branches within the region.

Compliance & Quality Control

• Ensure all branches adhere to local, state, and federal regulations as well as company standards.
• Maintain quality control and compliance with contracts held by the company.
• Implement corrective actions when necessary to maintain operational excellence.

Strategic Planning & Execution

• Work with the executive team to open new branch locations within the region, driving expansion efforts.
• Conduct market analysis to identify opportunities, trends, and competitive pressures.
• Participate in company-wide initiatives and projects, contributing to overall business strategy.

Other Duties

• Participate in company-sponsored education and leadership development programs.
• Regularly meet with market and branch leadership to discuss sales activities, challenges, and opportunities for improvement.
• Prepare competitive market updates and maintain awareness of trends impacting the region.
• Ensure all employees adhere to the company's HIPAA privacy practices and business ethics policies.
• Engage in special projects as assigned by the executive team.
• Perform other duties as necessary or as assigned by leadership to support the overall financial health and goals of the company.

Key Competencies

• Organizational Mastery: Demonstrates exceptional organizational skills, attention to detail, and problem-solving with an aptitude for meticulous planning and multitasking in a fast-paced environment.
• Effective Communication: Proficiently engages with individuals from diverse cultural and socio-economic backgrounds, demonstrating active listening, clear articulation, and skilled utilization of non-verbal cues. Resolves conflicts with empathy and maintains emotional composure in challenging situations, ensuring effective communication.
• Adaptability: Demonstrates the ability to swiftly adjust priorities in response to organizational needs and unexpected changes while maintaining high-quality care standards.
• Prioritization and Time Management: Demonstrates exceptional time management skills by prioritizing tasks, allocating resources, and ensuring duties and deadlines are completed on time without compromising quality or accuracy.

Qualifications

Language

Intermediate ability to effectively communicate with others; read, write, comprehend, and interpret documents, correspondences, and memos.

Math

Intermediate math reasoning skills with the ability to add, subtract, multiply, and divide into all units of measure, calculate figures, and count money.

Reasoning

High skill ability to reason with logic, solve practical problems, and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Technical Aptitude

High skill and ability to train in various systems and office equipment. Proficient in Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint).

Working Environment and Physical Requirements

The work environment characteristics described represent those an employee may encounter while performing the essential functions of this job. Work is performed in a fast-paced office environment, with exposure to fluctuating temperatures, moderate noise levels, cleaning chemicals, airborne particles, and occasional outside fluctuating weather conditions.

• Ability to see color and have clear vision at 20 inches or less.
• Ability to regularly sit, utilize hands and fingers, reach (with arms), talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels safely, and conscientiously carry at least 50 pounds without assistance, adhering to safety and lifting protocols.
• Ability to frequently balance, kneel, climb, stoop, and crouch.

Education / Experience

• Bachelor’s Degree required; High School diploma/GED also required.
• Minimum 5 years of experience in the long-term care field (required).
• At least 3 years of experience in a similar Regional Manager or equivalent leadership role.
• Minimum 3 years supervising 5+ direct reports.
• Demonstrated success in operational management, client service delivery, and team leadership.
• Strong background in compliance, regulations, and standards within the long-term care industry.

Skills / Competencies

• Excellent leadership, decision-making, and organizational skills.
• Strong verbal and written communication abilities, including public speaking and presentations.
• Proficiency in Microsoft Office Suite, CRM systems, and project management software.
• Ability to multitask, prioritize, and work effectively under pressure with tight deadlines.
• Strong analytical and problem-solving skills, with proven success in driving operational improvements.
• Selling and negotiation abilities with the capacity to build and maintain key business relationships.
• Thorough understanding of budget management and operational efficiency.

Additional Requirements

• Valid driver’s license and proof of insurance required.
• Must pass background check and fingerprinting.

Schedule

Hours may fluctuate depending on organizational needs. Corporate office hours are Monday-Friday. Occasional overtime (OT) may be required.