Sales Account Executive Jobs in Utah

The Account Executive is responsible for managing relationships with assigned payor partners and overseeing the successful coordination of member healthcare services through the Savvos Health platform.

This position serves as a primary point of contact for members, payors, healthcare providers, and internal departments. Account Executives are responsible for managing Procedure Requests (PRs) and Visits from initiation through completion, ensuring timely communication, accurate documentation, appropriate pricing, and a positive member experience.

Account Executives must demonstrate strong organizational skills, effective prioritization, efficiency, and the ability to manage multiple active cases simultaneously. Success in this role requires ownership, accountability, problem-solving, and a thorough understanding of Savvos Health's products, processes, and partner relationships.

Key Responsibilities

1. Account & Payor Relationship Management

• Serve as the primary point of contact for assigned payor partners.
• Develop and maintain strong working relationships with payor representatives and internal stakeholders.
• Understand the unique benefit structures, guidelines, and requirements of each assigned payor.
• Assist members in understanding their available benefits and navigating the Savvos platform.
• Communicate case updates, outstanding requirements, funding needs, and escalations to appropriate payor contacts.
• Identify opportunities to improve the overall experience and operational relationship with assigned accounts.

2. Procedure Request (PR) Management

• Manage assigned Procedure Requests from initial submission through final completion.
• Ensure all necessary medical records, imaging, CPT codes, and supporting documentation are obtained.
• Coordinate consultations, scheduling, and procedure arrangements with healthcare providers.
• Obtain and evaluate pricing from physicians, facilities, anesthesia providers, and other applicable parties.
• Ensure procedures are priced appropriately within Savvos guidelines and applicable benefit structures.
• Submit procedures for payor authorization and ensure approvals are obtained within established timelines.
• Coordinate payments to providers and ensure funding requirements are met before scheduled procedures.
• Monitor procedure timelines and proactively address delays, missing information, and potential barriers.
• Ensure all cases are accurately documented and maintained within the Savvos platform.

3. Visit Management

• Assist members with launching and navigating office visits and other eligible healthcare services.
• Ensure Visits are categorized correctly and aligned with applicable payor benefit guidelines.
• Review submitted documentation for accuracy and completeness.
• Coordinate with providers to obtain itemized statements, CPT codes, NPI information, diagnosis codes, and payment documentation.
• Ensure Visits are processed and moved through the appropriate workflow stages within established timeframes.
• Identify and correct improperly launched Visits or documentation discrepancies.

4. Provider & Vendor Coordination

• Establish and maintain relationships with healthcare providers, facilities, and other service partners.
• Communicate with providers regarding scheduling, pricing, documentation, and payment requirements.
• Identify opportunities to negotiate more favorable cash-pay pricing.
• Prioritize preferred Savvos Gold Providers when appropriate and available.
• Assist in resolving billing discrepancies, outstanding balances, and payment-related issues.
• Identify opportunities to generate additional savings for members and Savvos through provider negotiations.

5. Case Prioritization & Workflow Management

• Maintain ownership of all assigned cases and ensure consistent forward progress.
• Review daily priorities and address urgent or time-sensitive cases first.
• Monitor funding dates, procedure dates, authorization deadlines, and outstanding requirements.
• Respond to member and internal communications within established Service Level Agreements (SLAs).
• Ensure no assigned case remains stagnant without appropriate follow-up or documentation.
• Utilize Savvos internal tools, including MyDay and AI-assisted prioritization, to manage workload and improve efficiency.
• Proactively communicate potential delays, complications, or revenue-impacting issues to leadership.

6. Financial & Operational Accountability

• Understand how case pricing, provider negotiations, and payment processes impact Savvos operations.
• Identify opportunities to reduce healthcare costs through cash-pay negotiations.
• Ensure provider payments are accurate, properly documented, and completed within required timeframes.
• Monitor outstanding payments and unresolved financial items.
• Understand the financial impact of delayed procedures, incomplete cases, and missed follow-ups.
• Work toward operational efficiency while maintaining a high standard of member service.

Performance Expectations & Key Performance Indicators (KPIs)

Account Executives are evaluated on their ability to manage workload, maintain case momentum, deliver exceptional service, and contribute to company objectives.

Key performance indicators include:

• Case Management: Maintain ownership and forward progress of all assigned cases.
• Communication: Meet established SLA requirements for member, provider, and payor communications.
• Case Turnaround: Minimize delays between workflow stages and ensure cases are completed within established timeframes.
• Documentation Accuracy: Maintain complete and accurate case documentation.
• Scheduling & Revenue: Proactively move eligible procedures toward scheduling and completion.
• Financial Performance: Identify and pursue opportunities for provider savings and favorable pricing.
• Account Management: Maintain positive relationships and consistent communication with assigned payor partners.
• Productivity: Consistently manage assigned workload while meeting departmental productivity expectations.

Required Qualifications

• Previous experience in healthcare operations, medical billing, healthcare administration, account management, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and competing deadlines.
• Strong problem-solving and critical-thinking skills.
• Comfortable communicating with members, healthcare providers, and business partners.
• Ability to learn new software platforms and operational processes quickly.
• Strong attention to detail and commitment to accurate documentation.

Preferred Qualifications

• Experience working with healthcare providers, medical facilities, or physician offices.
• Understanding of CPT codes, medical billing, and healthcare pricing.
• Familiarity with healthcare benefits, self-pay arrangements, and medical claims.
• Experience in account management or client relationship management.
• Experience negotiating healthcare pricing or resolving billing discrepancies.

Core Competencies

Successful Account Executives at Savvos demonstrate the following five attributes:

• Organization: Maintains accurate records, structured workflows, and clear ownership of responsibilities.
• Prioritization: Recognizes what matters most and understands how to allocate time effectively.
• Efficiency: Completes tasks accurately and consistently without unnecessary delays.
• Quick Learner: Adapts to new processes, technology, products, and healthcare concepts.
• Reliability: Takes ownership, follows through on commitments, and consistently delivers results.

Position Philosophy

At Savvos Health, Account Executives are expected to operate with a high degree of ownership and accountability. Every member interaction, Procedure Request, Visit, and provider relationship represents an opportunity to deliver value.

The expectation is not simply to complete assigned tasks, but to ensure that cases continue moving forward, problems are identified and resolved, and members receive the support they need.

We are looking for individuals who take initiative, think critically, work efficiently, and take pride in getting things done.

Pay: $55,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person