Sales Coordinator Jobs in Minnesota

The Sales & Customer Coordinator owns customer service and account support, partnering directly with data entry, shipping, accounts receivable, and production teams. This role serves as the commercial operations layer between Creative Labs’ customers and internal fulfillment teams, handling distributor, salon, and end-consumer inquiries, monitoring brand social accounts, and managing account outreach. The Sales & Customer Coordinator ensures customer orders, questions, billing, and relationships are handled correctly and on time.

Essential Job Duties and Responsibilities:

• Answer inbound phone calls and emails from distributors, salons, and prospects as the first point of contact.
• Resolve or route each request the same business day, closing the loop with the customer even when the answer is still in progress, and logging stages in the company CRM.
• Own the customer service guide, building and maintaining answers to common questions.
• Monitor brand social accounts daily for comments, direct messages, tags, mentions, reposts, and reviews, responding to questions and service issues in an on-brand voice and escalating anything sensitive to email or the right internal owner.
• Own day-to-day outreach to salons and distributors, including check-ins, reorder nudges, new product and promotion announcements, and follow-up on quiet accounts.
• Gather, verify, and submit order details from customer emails and calls, keeping customers informed at every step of order status.
• Coordinate with customers and warehouse associates on the exchange of paperwork for tracking information, or, for customer-arranged pickups, share the commercial invoice, packing list, and bill of lading.
• Work closely with Accounts Receivable to share remittance advice, confirm order prepayments, initiate credit memo requests with full supporting detail and approval, and flag late-paying accounts for escalation.
• Maintain weekly reporting, including open orders, CRM hygiene, recurring themes, product feedback, and notable engagement.

Essential Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations, Communications, Marketing, or a related field.
• 0–2 years of professional experience, preferably in cosmetics.
• Strong written and verbal communication skills.
• Comfort representing a brand publicly, including responding to consumers on social media in a consistent, on-brand voice.
• Comfort with numbers and detail, including pricing, quantities, payment terms, and dates.
• Fluency in Microsoft Windows and Office.
• Organized and self-directed.
• Onsite in Eagan

Desirable Qualifications:

• Exposure to an ERP or CRM system, such as Microsoft Dynamics 365 Business Central, Monday.com, or an equivalent platform.
• Familiarity with wholesale, distribution, or logistics, including freight terms or export documentation.
• Experience managing or monitoring brand social accounts, or handling customer service through social channels.
• Comfort using AI tools, such as Claude, to speed up routine work.
• Experience and interest in the beauty, personal care, or professional salon industry.

Benefits:

• Health and Dental Insurance
• 401(k) with Company Match
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Dependent CAre FSA
• Company-paid life insurance, short term disability and long term disability
• Paid Time Off

Equal Opportunity Employer

Creative Laboratories, LLC is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate on the basis of race, color, religion, creed, national origin, age, sex, gender, marital status, disability, veteran status, sexual orientation, gender identity or expression, genetic information, familial status, or any other characteristic protected by applicable federal, state, or local law. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

ADA Requirements:

• Typically sits, grasps items, and performs keyboarding for frequent, extended operation of a computer and phone.
• Clear vision and hearing sufficient to communicate with customers by phone and review detailed order, account, and pricing information.
• Onsite presence in Eagan, MN required, with availability during Central Time business hours for phone coverage.

Pay: $24.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person