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Position Title: Office Operations Supervisor (M1)

Company Summary

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you will be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

Role

The Office Operations Supervisor is a people leader that oversees the services of our owned and leased portfolio. This position is responsible for advancing our strategic initiatives and exemplifying our culture. Duties include managing team projects, vendors, ticket requests, invoice approvals, and maintaining team budget and vendor costs. As a leader, this role is responsible for ensuring safe and well-maintained facilities, staff development, strategic planning of our value-add services, tracking team metrics and department KPI’s, and adjusting team priorities and resources to drive high performance.

Responsibilities

• Identify new office space candidate locations and negotiate new office leases and renewals with building owners in coordination with others.
• Establish Capital Expenditure budgets and obtain approval of budgets within Crown Castle Commitment Authority. Ensure delivery of projects on time and on budget.
• Manage all aspects of office space buildouts from initial Space Need Assessments through completion of construction and coordination of physical move of employees into space. This includes engaging and managing third party Interior Design Companies, General Contractors and various other vendors.
• Provide timely updates, projected office completions, and communicate effectively with all customers, both internal and external.
• Own, manage and coordinate our existing office leases to ensure timely decisions on renewals, relocations, new offices, tenant improvements and all other related real estate activities. Ensure these are consistent with Crown Castle established standards and policies. This includes making sure all leases are set up in JDE via the Property Management group to ensure timely payments.
• Own the Company’s relationship with the various Building owners. This includes our quiet enjoyment of the leased space. This position is also responsible for any dispute resolution with Building owners and resolving any building issues that have impacted our ability to use our leased area.
• Establish and maintain consistent office standards across our office portfolio.
• Provide various office management functions such as supply ordering, package shipment, event coordination, vendor coordination, and invoice processing (janitorial, waste, utilities, coffee, etc.)
• Monitor and respond to the corporate facilities mailbox and ticketing system, ensuring teammates are responded to and requests are resolved with speed and care.
• Maintain leased locations including janitorial and preventative maintenance, partnering with the Portfolio team as needed for repairs.
• Maintain department guidelines, work instructions and electronic records in Teams and SharePoint.
• Provide back-up Office Coordinator support as needed.
• Partner with the Enterprise Security for badge access, reader repairs and requirements as needed, ensuring the security of our teammates and facilities.
• Partner with the Corporate Safety Team, safety vendors and Landlord to ensure the safety and wellbeing of our teammates.
• Partner with the Portfolio team regarding office moves, standups, and decommissioning projects.
• Complete onboarding and job training for Office Coordinators and Porters and continued staff development.
• Document and comply with all Crown Castle and department policies, procedures, guidelines and work instructions while also seeking opportunities for improvement to drive high performance.

Expectations

• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuously prioritize long-term plans with short-term urgent response needs.
• Strong written and verbal communication skills with the ability to present complex information in a clear and simple format.
• Effective at building trust and credibility with multiple stakeholders to influence business leaders and finance colleagues.
• Strong project management skills and experience working in an unstructured environment.
• Proven ability to make data-based decision making.

Education/Certifications

Bachelor’s degree in Business Management

Experience/Minimum Requirements

• Leading and management a high performing team
• 8+ years of Office/Facilities Management and/or related experience
• Experience with project management, property management preferred
• Strong ability to solve problems with creative solutions
• Demonstrated ability to manage adversity with challenging situations
• Nuvolo experience preferred
• JDE experience preferred

Organizational Relationship

Reports to: Director of Supply Chain

Title(s) of direct reports (if applicable): Office Coordinator I, II, & III and Porters

Working Conditions: This role falls into our current hybrid work model, which is 2-days remote and 3-days in the office. To optimize collaboration, relationship building, and key stakeholder engagement, starting 07/06/2026 we will move to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays. This role may require some travel as needed.

YOUR COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The salary range offered for this position is $71200 - $97900 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.