Service Engineer Jobs in USA with Visa Sponsorship
Service engineers are sponsored at Applied Materials, GE Healthcare, Siemens, Lam Research, ASML, and Johnson Controls for roles installing, diagnosing, and repairing complex equipment systems that require electrical, mechanical, or biomedical engineering degrees. H-1B visa classification is straightforward because service engineering is a clear specialty occupation, and semiconductor equipment demand under CHIPS Act, medical imaging technology growth, and data center infrastructure expansion have created severe talent shortages that domestic recruitment cannot fill across every major equipment manufacturing sector.
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KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
A CSE providing service support for customers located primarily in Houston/Sugarland, TX. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment. The CSE must be self-motivated and driven to provide the best support for KLA customers. The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role. The CSE will be required to travel as needed to support Intel customers sites throughout the world.
Primary Responsibilities:
- Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
- Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
- Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
- Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification.
- May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
- Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
- Cross-train and assist other field service engineers as needed.
- Assist Tech Support on all onsite system escalations.
- Provide first level Applications support.
- Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment.
- Provide guidance to less senior CSEs.
- Manage individual inventory account.
- Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids.
- Cross-train on multiple products.
Skills Needed:
- Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
- Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
Physical Requirements:
- Walking – 30-60 minutes per day
- Lifting (50 lbs.)
- Carrying (50 lbs.)
- Turning – daily / 5-10 times per day
- Twisting – daily / 5-10 times per day
- Grabbing – daily / 5-10 times per day
- Kneeling – weekly / 10-20 minutes per day
- Bending and stretching – weekly / 30-60 minutes per day
- Standing (5-8 hours a day)
- Sitting (3-5 hours a day)
- Travels by car or commercial transportation to customer facilities (minimum 30 minutes per day, average 2 hours per day)
- Use of precision hand tools (wrenches, screw drivers, allen/hex keys, etc) for both coarse and very fine adjustments
- Working in tight spaces
- Wearing a full cleanroom suit, face mask and PPE (personal protective equipment) such as goggles, gloves and safety shoes
Minimum Qualifications
BS or equivalent years of experience (2-5 years)
Base Pay Range: $29.19 - $49.62 Per Hour
Primary Location: USA-TX-Austin-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
A CSE providing service support for customers located primarily in Houston/Sugarland, TX. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment. The CSE must be self-motivated and driven to provide the best support for KLA customers. The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role. The CSE will be required to travel as needed to support Intel customers sites throughout the world.
Primary Responsibilities:
- Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
- Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
- Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
- Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification.
- May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
- Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
- Cross-train and assist other field service engineers as needed.
- Assist Tech Support on all onsite system escalations.
- Provide first level Applications support.
- Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment.
- Provide guidance to less senior CSEs.
- Manage individual inventory account.
- Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids.
- Cross-train on multiple products.
Skills Needed:
- Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
- Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
Physical Requirements:
- Walking – 30-60 minutes per day
- Lifting (50 lbs.)
- Carrying (50 lbs.)
- Turning – daily / 5-10 times per day
- Twisting – daily / 5-10 times per day
- Grabbing – daily / 5-10 times per day
- Kneeling – weekly / 10-20 minutes per day
- Bending and stretching – weekly / 30-60 minutes per day
- Standing (5-8 hours a day)
- Sitting (3-5 hours a day)
- Travels by car or commercial transportation to customer facilities (minimum 30 minutes per day, average 2 hours per day)
- Use of precision hand tools (wrenches, screw drivers, allen/hex keys, etc) for both coarse and very fine adjustments
- Working in tight spaces
- Wearing a full cleanroom suit, face mask and PPE (personal protective equipment) such as goggles, gloves and safety shoes
Minimum Qualifications
BS or equivalent years of experience (2-5 years)
Base Pay Range: $29.19 - $49.62 Per Hour
Primary Location: USA-TX-Austin-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
See all 8,066+ Service Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Engineer
Semiconductor Equipment Service Engineers Are in Critical Shortage
Applied Materials, Lam Research, KLA, ASML, and Tokyo Electron sponsor for engineers servicing deposition, etch, lithography, and metrology tools at new U.S. fabs. These roles pay $75,000 to $120,000 and CHIPS Act construction timelines create intense hiring urgency.
Medical Device Service Engineers Have Established Sponsorship Pipelines
GE Healthcare, Siemens Healthineers, Philips, Canon Medical, and Medtronic sponsor for engineers servicing MRI, CT, ultrasound, and surgical robotics systems. Biomedical or electrical engineering degrees make classification automatic and salaries range from $72,000 to $115,000.
Building Automation and HVAC Service Engineers Fill Growing Demand
Johnson Controls, Siemens, Honeywell, Trane, and Schneider Electric sponsor for engineers servicing building management systems, chillers, and industrial controls. Mechanical or electrical engineering degrees support strong H-1B classification.
Data Center Infrastructure Service Engineers Are Expanding Rapidly
Amazon AWS, Google, Microsoft, and Meta sponsor for engineers maintaining power distribution, cooling systems, and network infrastructure at data centers nationwide. These positions pay $70,000 to $110,000 with shift differentials and overtime.
TN Engineer Provides Instant Access for USMCA Citizens
The Engineer category on the USMCA treaty list covers service engineering for Canadian and Mexican citizens with engineering degrees. Same-day border approval, no lottery, no cap, and three-year renewable terms.
L-1 Transfers From International Service Operations Are Common
Applied Materials, GE Healthcare, Siemens, and ASML operate global service teams and transfer engineers on L-1 visa from international field offices. Build one year of strong equipment uptime and customer satisfaction metrics before requesting the transfer.
Frequently Asked Questions
Do companies sponsor H-1B visas for Service Engineers?
Yes, extensively. Service engineering requires engineering degrees by definition, making H-1B visa classification automatic. Semiconductor equipment, medical device, building automation, and data center companies all sponsor at high volume. CHIPS Act expansion has significantly accelerated demand.
What is the typical salary for sponsored Service Engineer roles?
Service engineers earn $68,000 to $100,000 at equipment companies. Semiconductor equipment service engineers earn $78,000 to $125,000. Medical device service engineers earn $72,000 to $118,000. Senior and principal service engineers earn $105,000 to $150,000.
What qualifications strengthen a Service Engineer's sponsorship case?
An electrical, mechanical, or biomedical engineering degree is required. Manufacturer-specific certifications from Applied Materials, GE Healthcare, ASML, or Siemens demonstrate equipment expertise. Experience with troubleshooting complex electromechanical systems differentiates you from generalist technicians.
Which industries sponsor Service Engineers most frequently?
Semiconductor equipment companies have the most acute current demand. Medical device manufacturers have the longest sponsorship history. Building automation and HVAC companies sponsor for commercial and industrial service. Data center operators are the fastest-growing category.
What is the career progression for a sponsored Service Engineer?
The path moves from service engineer to senior engineer to team lead to regional service manager to director of field service. Regional managers earn $110,000 to $155,000. Directors of service earn $145,000 to $220,000. Some engineers transition into applications engineering or product management.
How to find Service Engineer jobs with visa sponsorship?
To find Service Engineer jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Service Engineers are commonly hired by manufacturing companies, medical device firms, and industrial equipment manufacturers who frequently sponsor H-1B, TN visa, and other work visas. Focus your search on multinational corporations and growing tech companies that regularly need technical support specialists.