Service Tech Jobs at University of Utah with Visa Sponsorship
Service Tech jobs at University of Utah span campus facilities, research infrastructure, and technical support across a large public institution. The university has an established process for sponsoring international workers in technical and skilled service functions, making it a realistic target for visa-dependent candidates in this field.
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Get Access To All JobsJob Title: IT Support / Help Desk Technicians
Working Title: IT Support / Help Desk Tech I
Career Progression Track: S00
Track Level: S1 - Entry Level Support
FLSA Code: Nonexempt
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: 10am-7pm TUE - SAT, off SUN / MON
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $17.00/hour
Close Date: 10/16/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
IT Support / Help Desk Technicians
University Information Technology (UIT) is seeking a full-time, benefited Help Desk professional to join our team. Until further notice, this position is eligible for hybrid or on-site work within the state of Utah. On-site training and occasional on-site work are required. Work location and schedule may vary based on operational needs.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician, I
The IT Support/Help Desk Technician I is responsible for providing first-level technical support to students, faculty, staff, and other users. This position serves as the primary point of contact for hardware, software, account access, security, and network-related issues. The technician troubleshoots and resolves technical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specialized support teams when necessary. All incidents, service requests, and resolutions are accurately documented to ensure a high level of customer service and operational effectiveness. This position will report directly to the UIT Help Desk manager.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Job Code: S34131
Grade: S13
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, I: Requires little to no related experience.
Preferences
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: IT Support / Help Desk Technicians
Working Title: IT Support / Help Desk Tech I
Career Progression Track: S00
Track Level: S1 - Entry Level Support
FLSA Code: Nonexempt
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: 10am-7pm TUE - SAT, off SUN / MON
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $17.00/hour
Close Date: 10/16/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
IT Support / Help Desk Technicians
University Information Technology (UIT) is seeking a full-time, benefited Help Desk professional to join our team. Until further notice, this position is eligible for hybrid or on-site work within the state of Utah. On-site training and occasional on-site work are required. Work location and schedule may vary based on operational needs.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician, I
The IT Support/Help Desk Technician I is responsible for providing first-level technical support to students, faculty, staff, and other users. This position serves as the primary point of contact for hardware, software, account access, security, and network-related issues. The technician troubleshoots and resolves technical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specialized support teams when necessary. All incidents, service requests, and resolutions are accurately documented to ensure a high level of customer service and operational effectiveness. This position will report directly to the UIT Help Desk manager.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Job Code: S34131
Grade: S13
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, I: Requires little to no related experience.
Preferences
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Tips for Finding Service Tech Jobs at University of Utah
Align your credentials with Utah's requirements
University of Utah Service Tech roles often require documented trade certifications or vocational training. Gather your credentials early and confirm they meet Utah state licensing standards, since public universities must satisfy state compliance requirements before sponsoring a visa petition.
Target postings in facilities and infrastructure
University of Utah's campus maintenance, utilities, and research facility teams are the most active hiring areas for Service Tech roles. Filter your search to departments like Facilities Management and Campus Services, where technical labor needs are ongoing rather than project-based.
Understand which visa fits your service role
Not every Service Tech position qualifies for H-1B status. If your role involves specialized technical knowledge tied to a relevant degree field, H-1B is viable. Otherwise, ask the hiring team early whether J-1 or TN classifications are on the table for your situation.
Raise sponsorship before the offer stage
Public universities like University of Utah move slowly on sponsorship decisions once an offer is extended. Bring up your visa status during the second interview round so the department can loop in their immigration office before paperwork is finalized.
Track open Service Tech roles using Migrate Mate
University of Utah posts Service Tech openings across multiple platforms and timing varies by department. Use Migrate Mate to browse current openings filtered by sponsorship eligibility so you're applying to roles where international candidates are actively considered.
Plan your timeline around USCIS filing windows
If your role qualifies for H-1B sponsorship, the university must file by the April 1 cap-subject deadline for an October 1 start. Factor this into your job search so you're not accepting an offer after the filing window has already closed for the fiscal year.
Frequently Asked Questions
Does University of Utah sponsor H-1B visas for Service Techs?
Yes, University of Utah sponsors H-1B visas for Service Tech roles, but eligibility depends on whether the specific position qualifies as a specialty occupation under USCIS criteria. Roles requiring a relevant bachelor's degree or its equivalent are the most straightforward cases. Trade-heavy positions without a degree requirement may need a different visa pathway, so confirm the classification with the university's international hiring team early.
Which visa types are commonly used for Service Tech roles at University of Utah?
University of Utah sponsors a range of visa types for international workers, including H-1B, E-3 visa, TN visa, J-1 visa, and F-1 OPT and CPT. For Service Tech roles, the right category depends on your nationality and the technical nature of your position. Australians on E-3 visa and Canadian or Mexican nationals on TN visa status are common in skilled technical functions at large research universities.
What qualifications or experience are expected for Service Tech roles at University of Utah?
Most Service Tech postings at University of Utah require a combination of hands-on technical experience and relevant certifications. Departments often look for proficiency in specific systems like HVAC, electrical, plumbing, or IT infrastructure depending on the unit. Trade school credentials, state-recognized certifications, and prior experience in a university or institutional setting are frequently listed as requirements or strong preferences.
How do I apply for Service Tech jobs at University of Utah?
Applications for Service Tech roles at University of Utah go through their official careers portal, where positions are posted by department. You can also browse current openings that are open to visa-sponsored candidates on Migrate Mate, which filters for sponsorship eligibility. Tailor your application to the specific department's technical focus and confirm your visa status upfront in your cover letter to avoid delays later in the process.
How do I time my job search if I need H-1B sponsorship for a Service Tech role?
If your Service Tech position requires a cap-subject H-1B, USCIS requires the petition to be filed in April for an October 1 start date. That means you need an offer, a completed Labor Condition Application from the DOL, and a signed petition from University of Utah's immigration office well before April. Starting your search at least six months before your intended start date gives you realistic buffer for each stage.