HR Operations Analyst Jobs in Georgia

Group Presentation

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Sr. Advisory IT Business Analyst - Corporate located in Atlanta, GA.

Responsible for envisioning, implementing, evolving, and supporting IT systems for HR platforms within Corporate IT North America, managing them throughout the entire Software Development Life Cycle and integrating with the AMS application landscape. It involves collaborating with executive management to define the future direction of IT solutions and applications. The position serves as a key liaison between process owners and technical teams to define, analyze, and design changes or enhancements to the target systems. As a highly visible role, it requires building strong working relationships with end-users, technical staff, management, consultants, and vendors.

ESSENTIAL JOB FUNCTIONS:

• Oversee the demand management of IT/SaaS solutions and integrations for North America's HR business needs.
• Act as a strategic partner, maintaining strong relationships with stakeholders by listening actively, understanding, and clarifying their needs.
• Collaborate with process owners and key users on Change Management initiatives.
• Facilitate and manage requirements and design workshops, covering planning, design, testing, training, knowledge transfer, and implementation or system enhancements.
• Create functional and program specifications, and handle design, testing, implementation, support, and maintenance of application enhancements.
• Evaluate the impact of new solutions and contribute to the development of change management strategies.
• Follow and adhere to Project Management Processes set by TK Elevator.
• Serve as the primary point of contact for management, end-users, and technical teams concerning the mentioned systems.
• Provide functional support to end-users and manage user inquiries.
• Coordinate the research, planning, and implementation of software fixes.
• Investigate and resolve technical issues, conducting root cause analysis and identifying recommendations for resolution.
• Participate in SaaS Platform selections and service contract negotiations.
• Responsible for ensuring systems compliance.
• Maintain documentation, including lessons learned, best practices, and quality improvement efforts.
• Keep senior management informed about the status of ongoing work.
• Define and comply with processes to maintain high availability and stability of application/system.
• Timely resolution of Problems and Issues.
• Accurate and timely completion of assigned work/activities.
• Adequately planning for and executing training of end users.

Who we are looking for

EDUCATION & EXPERIENCE:

• Bachelor's degree in Computer Engineering and/or Masters in MIS.
• 8+ years of IT Industry Experience.
• Requires 8+ years of relevant experience in above.
• PMP, preferred.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short- and long-term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment).

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Job Reference: US_901745_ET_TKELECP13198