Account Representative Jobs in North Carolina

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guidelines.

• Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather
• Work variable hours, including evenings, weekends, split days off and holidays

• High School Diploma or equivalent work experience

• 1+ years in sales or customer service

• Valid driver's license with a satisfactory driving record within Company required standards

• 2+ years sales or relevant work experience

• Understanding of communications technologies and data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience educating consumers about products and services
• Proven success in sales, prospecting or cold calling

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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