Customer Success Operations Jobs in Tennessee
Customer Success Operations jobs in Tennessee are consistently active, with strong demand across healthcare technology, logistics software, and enterprise SaaS platforms serving mid-market and large-enterprise clients at every level from coordinator through senior operations manager. Nashville, Memphis, and Knoxville anchor most of the hiring, where employers like HCA Healthcare, FedEx, and Asurion maintain substantial customer-facing operations teams. The most in-demand specialties within the role are CRM administration, customer journey analytics, and onboarding process design. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Success Operations jobs
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
See All 19 Customer Success Operations Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Operations Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Tennessee Employers Look For
The qualifications that appear most often in customer success operations jobs across Tennessee.
- Experience with CRM platforms such as Salesforce or Gainsight in a customer operations environment
- Bachelor's degree in business, communications, or a related field preferred by most Tennessee employers
- Demonstrated ability to analyze customer health data and translate findings into process improvements
- Familiarity with customer lifecycle management and renewal workflows in a SaaS or technology setting
- Strong cross-functional collaboration skills working alongside sales, support, and product teams
- Proficiency with reporting tools such as Tableau, Looker, or Excel for operations metrics and dashboards
Customer Success Operations Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success operations in Tennessee?
Customer success operations is not a state-licensed role in Tennessee, so there is no required exam or registration. Most employers look for a bachelor's degree in business, communications, or a related field combined with hands-on experience in customer-facing or data operations roles. Building proficiency in CRM platforms and earning vendor certifications such as Salesforce Administrator or Gainsight PX strengthens a candidacy significantly with Tennessee's technology and healthcare-tech employers.
Which companies hire customer success operationss in Tennessee?
Employers hiring customer success operationss in Tennessee right now include NetraDyne, TRC, and Mosai, based on current listings on Migrate Mate as of September 2026. Tennessee's mix of healthcare IT firms concentrated in Nashville and large logistics and insurance operations in Memphis creates consistent demand for operations professionals who can manage complex customer portfolios at scale.
Which Tennessee cities have the most customer success operations jobs?
Nashville, Knoxville, and Tennessee have the most customer success operations openings in Tennessee. Nashville drives the largest share of listings thanks to its dense concentration of health technology companies, managed care organizations, and SaaS firms, while Memphis contributes openings tied to logistics, supply chain software, and financial services operations, and Knoxville reflects demand from regional enterprise software and utilities technology employers.
Are there remote customer success operations jobs in Tennessee?
Yes, and more than most fields. Customer success operations work is largely desk-based and platform-driven, making it well suited to remote and hybrid arrangements. About 90% of customer success operations openings tied to Tennessee are remote or hybrid as of September 2026, reflecting broader industry norms in SaaS and technology. Roles focused on reporting, CRM administration, and onboarding workflow design tend to carry the highest share of remote flexibility.
How can I get hired as a customer success operations in Tennessee with little or no experience?
The most realistic entry path is moving from a customer support or account coordinator role into an operations-focused position, a lateral transition that large Tennessee employers such as Asurion and HCA Healthcare-affiliated technology vendors actively support. Applying to entry-level operations analyst or customer success associate postings, where process thinking matters more than tenure, opens the door quickly. Earning a Salesforce Administrator certification or completing a Gainsight onboarding credential gives candidates a concrete edge even without prior operations titles on their resume.
Where can I find and apply to customer success operations jobs in Tennessee?
You can find and apply to customer success operations jobs in Tennessee on Migrate Mate, which lists current openings tied to the state. Search the available roles, find the ones that fit your background and location, and apply directly to each opening. No account creation is needed to search and apply.
See All 19 Customer Success Operations Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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