Customer Success Operations Jobs in Tennessee

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Sales, Marketing & Product Management

Position Summary

A Senior Sales Operations Project Coordinator will be responsible for the execution of customer specific integrations and projects driving revenue growth, process optimization, reduction in non-selling time for sales team, and increase ease of doing business with the BOSS. They will collaborate with cross functional teams to identify opportunities, quantify ROI, outlines risks, create project timeline, track milestones, and implement project charter. They will utilize tools such as Six Sigma to capitalize on efficiencies and reduction of costs to deliver business value. Responsibilities also include ownership of onboarding process including ability to order, ship, and bill customers successfully while providing one experience internally and externally.

Responsibilities

- Support, enable, and drive business solutions to empower sales team to sell more effectively
- Collaboration with cross functional teams including IT, MDG, Customer Master, Commercial and Consumer Sales, & SSO
- Create project charters, coordinate key stakeholder meetings, tack progress on key milestones, and initiate post-mortem analysis on customer integration and projects
- Recognize, troubleshoot, and identify bottlenecks within a process and mitigate risk
- Proactively manage change in project scope, schedule, or budget
- Collaborating with cross-functional teams to develop reporting metrics aligning with KPI’s
- Responsible for onboarding, modification, and cancellation of customers
- Develop workflows on customer-facing website to ensure appropriate routing and ease of doing business with customer
- Accountable for managing a budget and relationship with vendor for execution of enhancements and optimizations
- Create and document SOP’s specific to all workflows to create standardization
- Develop process documentation, playbooks, and enablement materials that institutionalize best practices
- Serve as a trusted advisor to Sales and Internal Leadership, bringing insights, recommendations, and structured problem-solving
- Assist with change-management efforts to ensure smooth adoption of new processes and tools
- Partner across business units and functions to align strategy, execution, and customer experience

Minimum Qualifications

- 5–8+ years in Sales Operations, Revenue Operations, Business Operations, or a similar function
- Experience improving and institutionalizing onboarding, sales, or customer lifecycle processes
- Strong discovery skills — able to interview stakeholders, uncover needs, and translate them into documented workflows
- Proven ability to simplify complex processes and create clarity in ambiguous environments
- Analytical skills with the ability to turn data into insights and action
- Excellent communication and influencing skills across all levels of the organization
- Strong change-management and project-management capabilities
- Ability to adapt to quick changes for projects and focus areas as needed

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team
- The opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- A diverse and inclusive team

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.