Service Operations Manager Jobs in Maryland
Service Operations Manager jobs in Maryland concentrate heavily in defense contracting, federal government support services, healthcare administration, and logistics, with demand ranging from mid-level supervisory roles to senior director positions. The largest hiring activity is in the Baltimore metro, the Washington D.C. suburbs including Bethesda and Silver Spring, and the Annapolis corridor, where employers like Leidos, Johns Hopkins Medicine, and Northrop Grumman maintain substantial operations. The most sought-after specialties in Maryland are IT service delivery management, healthcare operations, and government program operations. See the openings below and apply to the ones that match your experience.
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General Manager – Food
Location: Baltimore, MD
Job Type: Direct Hire
About the Opportunity
We are seeking an experienced General Manager – Food to lead large-scale food service operations across one or more locations. This senior leadership role is responsible for operational performance, financial management, food service quality, compliance, team development, and client relationships.
The ideal candidate is a strategic and hands-on leader with a strong background in high-volume, multi-unit food service operations and a proven ability to lead teams, manage budgets, improve performance, and build strong stakeholder relationships.
Key Responsibilities
- Lead and oversee large-scale, multi-unit food service operations.
- Develop operational strategies and allocate resources to achieve business and service objectives.
- Ensure exceptional food quality, customer satisfaction, safety, and regulatory compliance.
- Recruit, lead, coach, develop, and retain high-performing teams.
- Conduct performance reviews and manage compensation, hiring, disciplinary, and termination processes as appropriate.
- Establish performance goals, monitor results, and drive accountability across operations.
- Manage budgets, forecasting, labor, expenses, cost controls, and overall financial performance.
- Build and maintain strong relationships with clients, customers, senior leaders, and key stakeholders.
- Influence and negotiate with internal and external stakeholders to achieve operational and business objectives.
- Lead strategic initiatives focused on operational efficiency, service improvement, and growth.
- Partner with senior leadership to develop and execute long-term operational strategies.
- Manage business, functional, and operational programs within complex or matrixed environments.
- Promote a culture of service excellence, continuous improvement, and operational accountability.
- Adapt food service operations to changing customer, business, and market needs.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum 5 years of management experience.
- 4–5 years of relevant food service experience.
- Proven success leading large-scale, high-volume, or multi-unit food service operations.
- Strong experience leading, developing, and engaging teams.
- Advanced financial management skills, including budgeting and forecasting.
- Demonstrated ability to manage operational performance, labor, and costs.
- Strong client relationship and stakeholder management skills.
- Excellent communication, influencing, negotiation, and interpersonal skills.
- Strategic mindset combined with the ability to remain hands-on in a fast-paced operational environment.
- Strong knowledge of food service quality standards, customer service, safety, and compliance.
What We Offer
- Medical, dental, and vision coverage
- Wellness programs
- 401(k) plan with matching contributions
- Paid time off and company holidays
- Career growth and development opportunities
- Tuition reimbursement
- Opportunities to participate in enterprise-level initiatives and cross-functional projects
Pay: $111,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
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Find JobsService Operations Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Service Operations Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in service operations manager jobs across Maryland.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of experience managing service delivery teams or operations functions
- Demonstrated experience with ITIL frameworks, SLAs, or service desk operations preferred
- Proficiency with enterprise resource planning or service management platforms such as ServiceNow
- Active or ability to obtain a federal security clearance for Maryland defense and government roles
- Strong cross-functional leadership skills with experience managing vendor and contractor relationships
Service Operations Manager Jobs in Maryland: Frequently Asked Questions
How do you become a service operations manager in Maryland?
Most service operations managers in Maryland enter the role with a bachelor's degree in business, operations, or a related field combined with several years of progressive supervisory experience. Maryland does not require a state-issued license for this role, but candidates targeting defense or federal government employers should pursue or hold a federal security clearance. Industry certifications such as ITIL Foundation or PMP are frequently listed as preferred qualifications by Maryland employers in the healthcare and government contracting sectors.
How much do service operations managers make in Maryland?
Service operations managers in Maryland earn a median of about $117,930 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $58,190 for the lowest 10% to over $235,850 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Maryland?
Employers hiring service operations managers in Maryland right now include Siemens, MAZZELLA, and Brightview, based on current listings on Migrate Mate as of September 2026. Maryland's concentration of federal agencies and defense contractors in the Baltimore-Washington corridor means a large share of openings come from government services and technology firms operating on long-term federal contracts.
Which Maryland cities have the most service operations manager jobs?
The cities with the most service operations manager openings in Maryland are Baltimore, Bowie, and Jessup. The distribution reflects Maryland's dual economic core: Baltimore anchors healthcare and logistics hiring through its major hospital systems and port operations, while the D.C. suburbs of Bethesda and Rockville draw significant demand from federal agencies, defense contractors, and the life sciences industry headquartered along the I-270 corridor.
Are there remote service operations manager jobs in Maryland?
Yes, but they are less common than in purely analytical roles because service operations managers often oversee on-site teams, facilities, or service delivery workflows that require a physical presence. About 50% of service operations manager openings tied to Maryland are remote or hybrid as of September 2026, with most remote availability concentrated in IT service management and program coordination functions rather than roles that involve direct operational oversight.
How can I get hired as a service operations manager in Maryland with little or no experience?
The most realistic entry path is moving into the role from an adjacent position such as team lead, service coordinator, or operations analyst at a Maryland employer. Large healthcare systems like University of Maryland Medical System and government contractors like SAIC and General Dynamics IT regularly post associate program manager and operations coordinator roles that function as structured entry points. Building ITIL Foundation certification and gaining exposure to SLA reporting or vendor management in an existing role gives candidates a measurable edge when applying for their first management position.
Where can I find and apply to service operations manager jobs in Maryland?
You can find and apply to service operations manager jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search by city or specialty to narrow results to roles that fit your background, then apply directly to the positions that match your experience level and industry focus.
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