Service Operations Manager Jobs in Maryland
Service Operations Manager jobs in Maryland concentrate heavily in defense contracting, federal government support services, healthcare administration, and logistics, with demand ranging from mid-level supervisory roles to senior director positions. The largest hiring activity is in the Baltimore metro, the Washington D.C. suburbs including Bethesda and Silver Spring, and the Annapolis corridor, where employers like Leidos, Johns Hopkins Medicine, and Northrop Grumman maintain substantial operations. The most sought-after specialties in Maryland are IT service delivery management, healthcare operations, and government program operations. See the openings below and apply to the ones that match your experience.
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The Technology Finance Manager is responsible for overseeing budgeting, forecasting, financial reporting, and variance analysis across multiple business units.
This role serves as a strategic business partner, providing financial insights and recommendations that support leadership decision-making by the CTO of North America.
About the job
Step into a specialized finance leadership role where you’ll leverage your deep expertise to shape financial strategy, enhance operational performance, and deliver data-driven insights across service operations. This role offers the opportunity to solve complex challenges, influence cross-functional initiatives, and contribute to global financial excellence.
The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.
Pay Range: $100130 per year - $155540 per year
Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary
What’s in it for you
- Lead end-to-end budgeting and forecasting processes that support strategic and operational planning
- Spearhead financial compliance initiatives, including audit response and vendor price variance analysis
- Collaborate with global partners to drive financial modeling for procurement, acquisitions, and policy development
- Oversee collections, accruals, and supplier relations to ensure timely payments and financial accuracy
- Champion continuous improvement and innovation within financial systems, processes, and governance
- Engage in high-impact projects with cross-functional teams, bringing financial clarity and commercial insight
- Contribute to a culture of accountability and forward-thinking in a role that blends autonomy with strategic influence
What you’ll bring
The successful candidate will demonstrate strong analytical skills, financial acumen, and the ability to effectively communicate financial performance to a diverse group of stakeholders.
This is a hybrid position with an expectation of working onsite at our headquarters in Bethesda, MD, two to three days per week.
- Skillset to lead budgeting, forecasting, and financial planning processes with precision and strategic insight
- Advanced data analysis skills using tools like Power BI, Essbase, and SAP to interpret trends and influence decision-making
- Strong background in financial compliance, variance analysis, and managing large-scale operational or SG&A budgets
- Exceptional communication and collaboration skills, with a talent for building cross-functional relationships and influencing key stakeholders
- A proactive, self-directed mindset with a focus on continuous improvement, innovation, and expanding leadership responsibilities over time
Requirements
- Education Requirement: Bachelor’s degree or equivalent experience
- Management Experience: 5 years
- Related Experience: 3 years
What we offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Who we are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
The Technology Finance Manager is responsible for overseeing budgeting, forecasting, financial reporting, and variance analysis across multiple business units.
This role serves as a strategic business partner, providing financial insights and recommendations that support leadership decision-making by the CTO of North America.
About the job
Step into a specialized finance leadership role where you’ll leverage your deep expertise to shape financial strategy, enhance operational performance, and deliver data-driven insights across service operations. This role offers the opportunity to solve complex challenges, influence cross-functional initiatives, and contribute to global financial excellence.
The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.
Pay Range: $100130 per year - $155540 per year
Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary
What’s in it for you
- Lead end-to-end budgeting and forecasting processes that support strategic and operational planning
- Spearhead financial compliance initiatives, including audit response and vendor price variance analysis
- Collaborate with global partners to drive financial modeling for procurement, acquisitions, and policy development
- Oversee collections, accruals, and supplier relations to ensure timely payments and financial accuracy
- Champion continuous improvement and innovation within financial systems, processes, and governance
- Engage in high-impact projects with cross-functional teams, bringing financial clarity and commercial insight
- Contribute to a culture of accountability and forward-thinking in a role that blends autonomy with strategic influence
What you’ll bring
The successful candidate will demonstrate strong analytical skills, financial acumen, and the ability to effectively communicate financial performance to a diverse group of stakeholders.
This is a hybrid position with an expectation of working onsite at our headquarters in Bethesda, MD, two to three days per week.
- Skillset to lead budgeting, forecasting, and financial planning processes with precision and strategic insight
- Advanced data analysis skills using tools like Power BI, Essbase, and SAP to interpret trends and influence decision-making
- Strong background in financial compliance, variance analysis, and managing large-scale operational or SG&A budgets
- Exceptional communication and collaboration skills, with a talent for building cross-functional relationships and influencing key stakeholders
- A proactive, self-directed mindset with a focus on continuous improvement, innovation, and expanding leadership responsibilities over time
Requirements
- Education Requirement: Bachelor’s degree or equivalent experience
- Management Experience: 5 years
- Related Experience: 3 years
What we offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
Who we are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
See All 8 Service Operations Manager Jobs in Maryland
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Find JobsService Operations Manager Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Service Operations Manager Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
What Maryland Employers Look For
The qualifications that appear most often in service operations manager jobs across Maryland.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of experience managing service delivery teams or operations functions
- Demonstrated experience with ITIL frameworks, SLAs, or service desk operations preferred
- Proficiency with enterprise resource planning or service management platforms such as ServiceNow
- Active or ability to obtain a federal security clearance for Maryland defense and government roles
- Strong cross-functional leadership skills with experience managing vendor and contractor relationships
Service Operations Manager Jobs in Maryland: Frequently Asked Questions
How do you become a service operations manager in Maryland?
Most service operations managers in Maryland enter the role with a bachelor's degree in business, operations, or a related field combined with several years of progressive supervisory experience. Maryland does not require a state-issued license for this role, but candidates targeting defense or federal government employers should pursue or hold a federal security clearance. Industry certifications such as ITIL Foundation or PMP are frequently listed as preferred qualifications by Maryland employers in the healthcare and government contracting sectors.
How much do service operations managers make in Maryland?
Service operations managers in Maryland earn a median of about $117,930 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $58,190 for the lowest 10% to over $235,850 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Maryland?
Employers hiring service operations managers in Maryland right now include Sodexo, Synertex, and Spatial Front, based on current listings on Migrate Mate as of November 2026. Maryland's concentration of federal agencies and defense contractors in the Baltimore-Washington corridor means a large share of openings come from government services and technology firms operating on long-term federal contracts.
Which Maryland cities have the most service operations manager jobs?
The cities with the most service operations manager openings in Maryland are Laurel, Bethesda, and Baltimore. The distribution reflects Maryland's dual economic core: Baltimore anchors healthcare and logistics hiring through its major hospital systems and port operations, while the D.C. suburbs of Bethesda and Rockville draw significant demand from federal agencies, defense contractors, and the life sciences industry headquartered along the I-270 corridor.
Are there remote service operations manager jobs in Maryland?
Yes, but they are less common than in purely analytical roles because service operations managers often oversee on-site teams, facilities, or service delivery workflows that require a physical presence. About 33% of service operations manager openings tied to Maryland are remote or hybrid as of November 2026, with most remote availability concentrated in IT service management and program coordination functions rather than roles that involve direct operational oversight.
How can I get hired as a service operations manager in Maryland with little or no experience?
The most realistic entry path is moving into the role from an adjacent position such as team lead, service coordinator, or operations analyst at a Maryland employer. Large healthcare systems like University of Maryland Medical System and government contractors like SAIC and General Dynamics IT regularly post associate program manager and operations coordinator roles that function as structured entry points. Building ITIL Foundation certification and gaining exposure to SLA reporting or vendor management in an existing role gives candidates a measurable edge when applying for their first management position.
Where can I find and apply to service operations manager jobs in Maryland?
You can find and apply to service operations manager jobs in Maryland on Migrate Mate, which lists current Maryland openings updated regularly. Search by city or specialty to narrow results to roles that fit your background, then apply directly to the positions that match your experience level and industry focus.
See All 8 Service Operations Manager Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
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