Service Operations Manager Jobs in Maryland

INTRODUCTION

Sodexo is seeking an Environmental Services/Custodial Operations Manager 1 to support a client in a warehouse/industrial environment in Perryville, MD. The Environmental Services/Custodial Operations Manager 1 provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Sodexo provides our corporate service partners with a diverse range of food services and integrated facilities management possibilities. From restaurants to delivery options, to streamlined operations and cutting-edge technology, Sodexo creates a safe, vibrant, and eco-friendly workplace.

ROLE AND RESPONSIBILITIES

* Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.
* Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
* Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
* Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
* Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
* Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

WHAT WE OFFER

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

BASIC QUALIFICATIONS

* Proven ability to lead and manage both exempt and non-exempt teams, driving high performance and accountability across Environmental Services operations
* Strong knowledge of Environmental Services programs, with the ability to ensure consistent execution aligned to company, client, and regulatory standards
* Demonstrated commitment to safety, including experience implementing safety programs, conducting training, and maintaining equipment compliance and inventory controls
* Effective leadership skills with the ability to prioritize, delegate, and oversee day-to-day operations while ensuring adherence to established procedures and service standards
* In-depth understanding of quality assurance and regulatory compliance, with a track record of maintaining standards within contractual scope
* Experience establishing and enforcing operational standards, while continuously driving process improvements and elevating team performance
* Financial acumen with experience managing budgets, monitoring labor and operational costs, and taking corrective action to optimize performance

WHO WE ARE

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

MINIMUM QUALIFICATIONS

Associate's Degree or equivalent experience