Market Manager Jobs in North Carolina

Penmarc is a premier service provider for the installation of custom-designed spaces that inspire organized lifestyles. Working with products chosen by the customer, our team of professional installers brings the project to life by creating spaces that will leave clients refreshed, excited and ready to organize.

What We Stand For

What you do matters, experience Penmarc's employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose living out our 5 Core Company Values:

• Spirit of Excellence
• Innovate to Elevate
• We Before Me
• Grace Through Generosity
• Doing the Right Thing

What you will be doing!

As the Market Manager - Installation Services, you will be responsible for hiring, establishing, and overall management of installation teams across multiple metro areas. You will be hands-on managing the daily installations of various custom prefabricated closet systems, cabinetry, trim, millwork, sheetrock repair, and painting. You are responsible for overall installer accountability and client satisfaction. You will train trim carpenters and installers on company and client expectations. You are bringing the highest level of professionalism and quality of work to every project you undertake. Responsible for alerting our scheduling department to issues in the field and collaborating to eliminate issues on future jobs. Be a strong leader, and a team player to get the job done right!

Qualifications:

• You are self-motivated yet understand the value of teamwork.
• You have a desire to lead by example with the grace of authority, embracing and adapting to change and maintaining respect, dignity, and compassion.
• You exude a positive attitude and sustain contagious energy.
• You understand the importance of Customer Service and know how to coach this skill to others.
• You are dedicated to supporting a safe working environment.
• You are always learning! You are proactive in seeking out education, training, and growing perspective.
• You take pride in your work.
• You love checklists. You like to stay busy, balance priorities, and utilize your organizational skills.
• You understand In-home installation is an ever-changing industry and remain flexible with your time, schedule, and resources.

Essential Duties and Requirements

• Actively and consistently support all efforts in the field to simplify and enhance the installer and client experience.
• Professionalism in all interactions with direct reports, our client, and customers.
• Continuously monitor field progress to optimize the efficiency of your market.
• Problem-solve issues arising from your team in the field in a timely manner.
• Interact positively and immediately with the scheduling team to keep abreast of progress or issues.
• Coach, train, and inspire your installers to ensure total customer satisfaction with the service experience.
• Proven interpersonal skills with a history of positive interactions directly with subcontractors, direct reports, clients and customers.
• Ability to travel, with overnight stays occurring roughly 10-20% of the time.
• The market consists of travel within the state of California.
• Must be able to lift 50 Lbs.
• Must have reliable transportation.
• Must have a cell phone or tablet with data service.

Experience and Training

• Ability to prioritize and organize effectively with a keen sense to detail.
• Ability to work in a fast-paced, high-pressure environment to make decisions and solve problems.
• Ability to handle multiple projects and tasks.
• Ability to manage subcontractors and installers
• Ability to obtain the RRP (Renovation, Repair, and Paint) Lead Renovator Certification within one month of hire.
• Knowledge of General Safety Practices or OSHA training preferred.
• Ability to use or learn to use hand tools, reciprocating and miter saws, and power tools correctly and safely.
• Ability to use applications on a cell phone.
• Ability to read layouts from blueprints.
• Proficient use of computer software (Microsoft, Excel, Outlook, Project Mgmt.)
• Ability to learn and utilize CRM software to oversee program execution.
• Bonus! Experience or familiarity in some area of carpentry, cabinetry, millwork, interior trim, remodels, renovations, shelving, or closet organizers.
• Bonus! Bi-Lingual – Ability to communicate in Spanish

What We Offer

• Flexible work hours to support work-life balance
• Company-provided tools and technology support
• Mileage reimbursement or company vehicle options (if applicable)
• Values-driven culture focused on service to others and teamwork
• Opportunities for career advancement within a growing organization

Equal Opportunity Employer: Employment decisions are based on qualifications, without regard to race, color, religion, sex, age, national origin, sexual orientation, genetics, disability, or other protected characteristics.
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