Professional Services Engineer Jobs in USA with Visa Sponsorship
Professional Services Engineers work at the intersection of technical depth and client delivery, making them strong candidates for H-1B visa and E-3 visa sponsorship. Most roles require a bachelor's degree in computer science, engineering, or a related field, and employers in enterprise software and cloud infrastructure sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.
Responsibilities:
- Develop and maintain comprehensive knowledge of products and security awareness practices.
- Implement and configure products for small to mid-sized business customers post-purchase.
- Build and maintain strong relationships with key customer contacts.
- Record and track customer deployment activities.
- Support Snr. Professional Services colleagues and mentor junior team members as needed.
- Adhere to and promote security awareness practices.
- Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
- Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
- Complete all policy requests received from customers or when supporting other team members.
MINIMUM QUALIFICATIONS
- Familiarity with standard concepts, practices and procedures within the IT Security Field.
- Minimum of 1 year experience in similar or related position.
- Two-year degree preferred.
- Familiarity with firewall and email protocols is preferred.
- Excellent verbal and written communications.
- Highly organized and result-oriented.
- Excellent time management and organization skills.
- Can demonstrate technical troubleshooting and analysis ability.
- Can demonstrate integrity, accountability, respect and commitment.
- Strong collaborative and teamwork skills.
- Must be able to work with minimal supervision.
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
INTRODUCTION
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against deepfakes and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective; it requires us to protect our people, our data, and our planet.
LOCATION
Clearwater positions open to candidates located in greater Tampa Bay area.
ROLE AND RESPONSIBILITIES
The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.
Responsibilities:
- Develop and maintain comprehensive knowledge of products and security awareness practices.
- Implement and configure products for small to mid-sized business customers post-purchase.
- Build and maintain strong relationships with key customer contacts.
- Record and track customer deployment activities.
- Support Snr. Professional Services colleagues and mentor junior team members as needed.
- Adhere to and promote security awareness practices.
- Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
- Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
- Complete all policy requests received from customers or when supporting other team members.
MINIMUM QUALIFICATIONS
- Familiarity with standard concepts, practices and procedures within the IT Security Field.
- Minimum of 1 year experience in similar or related position.
- Two-year degree preferred.
- Familiarity with firewall and email protocols is preferred.
- Excellent verbal and written communications.
- Highly organized and result-oriented.
- Excellent time management and organization skills.
- Can demonstrate technical troubleshooting and analysis ability.
- Can demonstrate integrity, accountability, respect and commitment.
- Strong collaborative and teamwork skills.
- Must be able to work with minimal supervision.
OUR FANTASTIC BENEFITS
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Professional Services Engineer
Target enterprise software and cloud companies first
Companies like Salesforce, ServiceNow, and Palo Alto Networks hire Professional Services Engineers at scale and have established visa sponsorship workflows. These employers file hundreds of H-1B petitions annually, making the process faster and more familiar for their HR teams.
Lead with certifications alongside your degree
AWS, Azure, GCP, and vendor-specific certifications strengthen your H-1B specialty occupation case by demonstrating field-specific expertise. USCIS scrutinizes Professional Services roles more than pure engineering titles, so certifications help establish that the position requires specialized knowledge.
Confirm the role requires a specific degree field
For H-1B approval, the job must require a bachelor's degree in a specific discipline, not just any degree. Ask hiring managers whether the role is posted with a defined degree requirement. Vague postings like 'relevant experience accepted' can complicate your petition.
Prepare for RFEs on specialty occupation grounds
USCIS has issued Requests for Evidence on Professional Services Engineer roles, questioning whether they meet specialty occupation standards. Having detailed job duty descriptions, your employer's internal documentation, and your degree transcripts ready before filing significantly reduces delays.
Ask about cap-exempt employer options
Universities, nonprofit research institutions, and certain government-affiliated organizations are exempt from the H-1B lottery cap. A Professional Services Engineer role at a university IT department or research lab could mean skipping the lottery entirely and receiving faster processing year-round.
Start the employer conversation early in the interview process
Sponsorship logistics take time, particularly LCA filing and attorney review. Raising the topic after an offer wastes weeks. Confirming early that a company has sponsored this role before, and has immigration counsel on retainer, prevents late-stage surprises before your start date.
Professional Services Engineer jobs are hiring across the US. Find yours.
Find Professional Services Engineer JobsFrequently Asked Questions
Is a Professional Services Engineer role eligible for H-1B sponsorship?
Yes, Professional Services Engineer roles qualify for H-1B sponsorship when the position requires a bachelor's degree or higher in a specific technical field such as computer science, information systems, or engineering. The key risk is USCIS scrutinizing whether the role meets specialty occupation standards, particularly if job duties overlap with general consulting or account management. Employers with a strong history of sponsoring this title are your safest path.
What degree do I need for a Professional Services Engineer visa sponsorship?
Most H-1B petitions for this role are filed under a computer science, software engineering, information technology, or electrical engineering degree. A general business or management degree is unlikely to support approval unless the role involves highly technical systems work. Australian applicants on E-3 visas face the same requirement. If your degree field is adjacent, your employer's attorney can sometimes build a case using coursework overlap and relevant work experience.
How likely is USCIS to approve an H-1B for a Professional Services Engineer?
Approval rates for this title are moderate but lower than for titles like Software Engineer or Data Scientist, because USCIS has historically challenged whether client-facing technical roles meet specialty occupation criteria. Employers who document that the role requires advanced technical knowledge, not just product familiarity or customer support skills, see significantly better outcomes. Premium processing is worth considering since it reduces uncertainty during your job transition window.
Can I find Professional Services Engineer jobs that sponsor visas without the H-1B lottery?
Yes. Cap-exempt employers, including universities and qualifying nonprofit research organizations, can file H-1B petitions year-round without lottery exposure. Some Australian citizens also qualify for the E-3 visa, which has no lottery and a separate annual allocation that has never been fully used. Migrate Mate lists sponsoring employers specifically for roles like this, so you can filter by visa type and employer sponsorship history rather than guessing from a generic job posting.
Does prior experience substitute for a degree when applying for this role with visa sponsorship?
Under H-1B rules, three years of specialized work experience can substitute for one year of a four-year degree, but this path adds complexity and requires stronger documentation. Most employers sponsoring Professional Services Engineers prefer candidates with a qualifying degree because it simplifies the USCIS petition and reduces RFE risk. If you lack a four-year degree, confirm with the employer's immigration attorney whether your experience profile is sufficient before accepting an offer.
What is the prevailing wage requirement for sponsored Professional Services Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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