Professional Services Engineer Jobs in USA with Visa Sponsorship
Professional Services Engineers work at the intersection of technical depth and client delivery, making them strong candidates for H-1B visa and E-3 visa sponsorship. Most roles require a bachelor's degree in computer science, engineering, or a related field, and employers in enterprise software and cloud infrastructure sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ROLE AND RESPONSIBILITIES
As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform. In this role, you will be accountable for the performance, development, and day-to-day management of a team of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment. You will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. This is a people-first role with meaningful technical depth. You will step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution. In your first year, you will help strengthen team capability, improve delivery consistency, and create the conditions for a high-performing services team across the region. This is an opportunity to manage a team doing technically complex, customer-facing work that directly helps customers realize value from GitLab.
Some Examples Of Our Projects
- Leading a team of Professional Services Engineers through end-to-end GitLab implementation and migration engagements for enterprise customers across Europe
- Partnering with Sales, Customer Success, and Technical Architects to support statement of work scoping and align the right technical resources to customer needs
What you’ll do:
- Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
- Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
- Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
- Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
- Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
- Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
- Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
- Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.
BASIC QUALIFICATIONS
- Significant experience leading and developing high-performing technical teams in a customer-facing environment.
- A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions.
- Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.
- Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations.
- Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects.
- A delivery mindset focused on accountability, quality, and measurable results rather than activity alone.
- Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills.
- Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.
On the Professional Services team at GitLab, we help customers adopt the platform in ways that fit their technical goals and operating environment through technical delivery, guidance, and enablement. As part of this organization, we focus on hands-on delivery work across customer engagements across EMEA. We work closely with a sister team of Technical Architects, along with cross-functional partners across the business, to support strong project execution and customer outcomes. We are building a high-quality services practice grounded in technical excellence, customer focus, and continuous improvement. This is a good fit for someone who enjoys leading experienced technical practitioners, improving how services are delivered, and helping customers succeed through meaningful, complex work.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ROLE AND RESPONSIBILITIES
As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform. In this role, you will be accountable for the performance, development, and day-to-day management of a team of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment. You will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. This is a people-first role with meaningful technical depth. You will step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution. In your first year, you will help strengthen team capability, improve delivery consistency, and create the conditions for a high-performing services team across the region. This is an opportunity to manage a team doing technically complex, customer-facing work that directly helps customers realize value from GitLab.
Some Examples Of Our Projects
- Leading a team of Professional Services Engineers through end-to-end GitLab implementation and migration engagements for enterprise customers across Europe
- Partnering with Sales, Customer Success, and Technical Architects to support statement of work scoping and align the right technical resources to customer needs
What you’ll do:
- Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
- Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
- Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
- Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
- Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
- Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
- Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
- Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.
BASIC QUALIFICATIONS
- Significant experience leading and developing high-performing technical teams in a customer-facing environment.
- A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions.
- Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.
- Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations.
- Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects.
- A delivery mindset focused on accountability, quality, and measurable results rather than activity alone.
- Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills.
- Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.
On the Professional Services team at GitLab, we help customers adopt the platform in ways that fit their technical goals and operating environment through technical delivery, guidance, and enablement. As part of this organization, we focus on hands-on delivery work across customer engagements across EMEA. We work closely with a sister team of Technical Architects, along with cross-functional partners across the business, to support strong project execution and customer outcomes. We are building a high-quality services practice grounded in technical excellence, customer focus, and continuous improvement. This is a good fit for someone who enjoys leading experienced technical practitioners, improving how services are delivered, and helping customers succeed through meaningful, complex work.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Professional Services Engineer
Target enterprise software and cloud companies first
Companies like Salesforce, ServiceNow, and Palo Alto Networks hire Professional Services Engineers at scale and have established visa sponsorship workflows. These employers file hundreds of H-1B petitions annually, making the process faster and more familiar for their HR teams.
Lead with certifications alongside your degree
AWS, Azure, GCP, and vendor-specific certifications strengthen your H-1B specialty occupation case by demonstrating field-specific expertise. USCIS scrutinizes Professional Services roles more than pure engineering titles, so certifications help establish that the position requires specialized knowledge.
Confirm the role requires a specific degree field
For H-1B approval, the job must require a bachelor's degree in a specific discipline, not just any degree. Ask hiring managers whether the role is posted with a defined degree requirement. Vague postings like 'relevant experience accepted' can complicate your petition.
Prepare for RFEs on specialty occupation grounds
USCIS has issued Requests for Evidence on Professional Services Engineer roles, questioning whether they meet specialty occupation standards. Having detailed job duty descriptions, your employer's internal documentation, and your degree transcripts ready before filing significantly reduces delays.
Ask about cap-exempt employer options
Universities, nonprofit research institutions, and certain government-affiliated organizations are exempt from the H-1B lottery cap. A Professional Services Engineer role at a university IT department or research lab could mean skipping the lottery entirely and receiving faster processing year-round.
Start the employer conversation early in the interview process
Sponsorship logistics take time, particularly LCA filing and attorney review. Raising the topic after an offer wastes weeks. Confirming early that a company has sponsored this role before, and has immigration counsel on retainer, prevents late-stage surprises before your start date.
Frequently Asked Questions
Is a Professional Services Engineer role eligible for H-1B sponsorship?
Yes, Professional Services Engineer roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree or higher in a specific technical field such as computer science, information systems, or engineering. The key risk is USCIS scrutinizing whether the role meets specialty occupation standards, particularly if job duties overlap with general consulting or account management. Employers with a strong history of sponsoring this title are your safest path.
What degree do I need for a Professional Services Engineer visa sponsorship?
Most H-1B petitions for this role are filed under a computer science, software engineering, information technology, or electrical engineering degree. A general business or management degree is unlikely to support approval unless the role involves highly technical systems work. Australian applicants on E-3 visas face the same requirement. If your degree field is adjacent, your employer's attorney can sometimes build a case using coursework overlap and relevant work experience.
How likely is USCIS to approve an H-1B for a Professional Services Engineer?
Approval rates for this title are moderate but lower than for titles like Software Engineer or Data Scientist, because USCIS has historically challenged whether client-facing technical roles meet specialty occupation criteria. Employers who document that the role requires advanced technical knowledge, not just product familiarity or customer support skills, see significantly better outcomes. Premium processing is worth considering since it reduces uncertainty during your job transition window.
Can I find Professional Services Engineer jobs that sponsor visas without the H-1B lottery?
Yes. Cap-exempt employers, including universities and qualifying nonprofit research organizations, can file H-1B petitions year-round without lottery exposure. Some Australian citizens also qualify for the E-3 visa, which has no lottery and a separate annual allocation that has never been fully used. Migrate Mate lists sponsoring employers specifically for roles like this, so you can filter by visa type and employer sponsorship history rather than guessing from a generic job posting.
Does prior experience substitute for a degree when applying for this role with visa sponsorship?
Under H-1B rules, three years of specialized work experience can substitute for one year of a four-year degree, but this path adds complexity and requires stronger documentation. Most employers sponsoring Professional Services Engineers prefer candidates with a qualifying degree because it simplifies the USCIS petition and reduces RFE risk. If you lack a four-year degree, confirm with the employer's immigration attorney whether your experience profile is sufficient before accepting an offer.
What is the prevailing wage requirement for sponsored Professional Services Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.