Customer Engineer Jobs in USA with Visa Sponsorship
Customer engineers bridge technical expertise with client relationships, making this role highly sought-after for H-1B visa and other work visa sponsorships. The position typically requires an engineering or computer science degree, with employers valuing the specialized technical knowledge needed to support enterprise clients and solve complex implementation challenges. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPosition Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Ensures engineering technical E175 support to company clients and operators.
JOB RESPONSIBILITIES
- Identifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
- Analyzes issues/matters related to structure and aeronautical systems, generators and engines, products' avionics and electricity, costs and economic viability.
- Presents and discusses alternative solutions for maintenance and/or modifications problems.
- Defines deadlines and takes necessary relevant measures.
- Follows up off-site repair teams and guides contracted shops to perform maintenance services.
- Maintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information.
- Discusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems.
- Coordinates retrofit campaigns. Clears up doubts, follows up and controls work development.
- Qualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees' technical qualification, researching on information about professional background.
- Prepares and gives different kinds of technical/operational training to professional in charge of company aircraft maintenance.
- Prepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved.
- Prepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types.
- Consults/research manuals, specialized technical publications, service bulletins, etc.
- Prepares and presents reports, charts, graphics, cost studies, etc.
- Maintains organized and updated files and data banks.
- Translates operator and reliability reports terminology.
- Participates in courses, seminars, and study groups.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
Experience:
- Experience providing technical and troubleshooting support for the E175.
- Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry
Knowledge, Skills & Abilities:
- Comprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.
- Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)
- Aircraft maintenance aspects
- Client support and service quality techniques
- How to read and interpret drawings
- Writing skills
- Negotiation techniques
- Technical publications
- Reliability analysis, liability (Manufacturer's responsibility)
- Knowledge of Embraer products, specifically the E175.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
See all 17,815+ Customer Engineer Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engineer
Emphasize client-facing technical expertise
Highlight experience solving complex technical problems for enterprise clients. Sponsors value customer engineers who can translate technical concepts into business solutions, demonstrating the specialized knowledge required for H-1B approval.
Target enterprise software companies
Focus on SaaS platforms, cloud infrastructure providers, and enterprise software vendors. These companies frequently sponsor customer engineers because the role requires deep product knowledge that's difficult to fill domestically.
Showcase implementation and integration skills
Document experience with API integrations, system implementations, and technical onboarding processes. These specialized skills strengthen your H-1B case by demonstrating knowledge that requires specific technical education and experience.
Highlight pre-sales technical support experience
Experience supporting sales teams with technical demos, proof-of-concepts, and solution architecture makes you more valuable. This combination of technical and business skills is exactly what sponsors need.
Focus on post-deployment customer success
Emphasize experience with customer onboarding, training, and ongoing technical support. Companies struggle to find candidates who can both implement solutions and maintain long-term client relationships effectively.
Consider consulting firms and system integrators
Consulting companies often sponsor customer engineers because they deploy professionals to multiple client sites. Your technical expertise becomes billable hours, making sponsorship costs easier to justify from a business perspective.
Frequently Asked Questions
Do customer engineers qualify for H-1B specialty occupation requirements?
Yes, customer engineer positions typically qualify when they require an engineering, computer science, or related technical degree. The role's combination of technical implementation, system integration, and client consultation meets USCIS specialty occupation standards. Ensure the job description emphasizes degree-level technical knowledge requirements rather than just sales or customer service aspects.
What degree fields work best for customer engineer H-1B applications?
Computer science, software engineering, electrical engineering, and information systems degrees align well with customer engineer roles. The key is demonstrating how your degree directly relates to the technical aspects of the position. If your degree doesn't directly match, emphasize relevant coursework, certifications, and technical experience that bridges any gaps.
How to find Customer Engineer jobs with visa sponsorship?
To find Customer Engineer jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, SaaS providers, and cloud infrastructure firms that commonly sponsor H-1B visa, L-1 visa, and other work visas for Customer Engineer roles. These positions are in high demand at companies requiring technical customer support and solution implementation expertise.
How competitive are customer engineer positions for visa sponsorship?
Competition varies significantly by company type and specialization. Enterprise software companies and cloud platforms frequently sponsor because they need product-specific expertise that's hard to find locally. Generalist customer support roles face more competition, while specialized technical implementation positions have better sponsorship odds due to the specific skill requirements.
Can customer engineers transfer to other visa categories?
Customer engineers often have strong paths to EB-2 green cards, especially those with advanced degrees or exceptional technical skills in emerging technologies. The role's client-facing nature also provides evidence of leadership and impact for EB-1B applications. L-1 transfers are possible if you work for a multinational company with customer engineer roles across offices.
What if my customer engineer role includes non-technical responsibilities?
Focus on the technical components when describing your role for visa applications. Emphasize system configuration, API integration, technical troubleshooting, and solution architecture aspects. While relationship management is valuable, USCIS approval depends on demonstrating that the position requires specialized technical knowledge that aligns with your educational background.
What is the prevailing wage requirement for sponsored Customer Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.