Customer Engineer Jobs in USA with Visa Sponsorship
Customer engineers bridge technical expertise with client relationships, making this role highly sought-after for H-1B visa and other work visa sponsorships. The position typically requires an engineering or computer science degree, with employers valuing the specialized technical knowledge needed to support enterprise clients and solve complex implementation challenges. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.
ROLE AND RESPONSIBILITIES
Key customer interface responsibilities include:
- Driving improvement strategies to customer scorecards
- Expertise in customer portals (where required)
- Customer Quality Requirements flow down including and related to FAI’s (future PPAPs)
- Quality manuals
- Corrective Action processes
- Change Notifications etc.
- Executes to meet customer requirements and expectations
- Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation
This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast.
Job Requirements
- Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
- Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
- Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
- Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
- Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
- Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints.
- Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
- Complete quality-related surveys for allocated TOP Customers.
- Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
- Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out.
WHAT YOUR BACKGROUND SHOULD LOOK LIKE
- Bachelor’s degree (technical/business)
- 5+ years of Experience in Quality
- 3+ years of Experience in direct role(s) interacting with Manufacturing Plants
- 3+ years of Experience in driving improvement initiatives
- ADM Quality experience and knowledge preferred
- PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices
- Understanding of ADM Products. Previous ADM experience plus
- Fluent communication skills; both oral and written
- Experience in core business and processes with TE is plus
- Travel required for position 25% - 50%
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
COMPENSATION
- Competitive base salary commensurate with experience: $93,500 - $140,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
JOB LOCATIONS
Posting City: Harrisburg
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 156325
Workplace Type: Remote
External Careers Page: Quality
INTRODUCTION
The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.
ROLE AND RESPONSIBILITIES
Key customer interface responsibilities include:
- Driving improvement strategies to customer scorecards
- Expertise in customer portals (where required)
- Customer Quality Requirements flow down including and related to FAI’s (future PPAPs)
- Quality manuals
- Corrective Action processes
- Change Notifications etc.
- Executes to meet customer requirements and expectations
- Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation
This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast.
Job Requirements
- Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
- Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
- Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
- Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
- Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
- Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints.
- Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
- Complete quality-related surveys for allocated TOP Customers.
- Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
- Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out.
WHAT YOUR BACKGROUND SHOULD LOOK LIKE
- Bachelor’s degree (technical/business)
- 5+ years of Experience in Quality
- 3+ years of Experience in direct role(s) interacting with Manufacturing Plants
- 3+ years of Experience in driving improvement initiatives
- ADM Quality experience and knowledge preferred
- PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices
- Understanding of ADM Products. Previous ADM experience plus
- Fluent communication skills; both oral and written
- Experience in core business and processes with TE is plus
- Travel required for position 25% - 50%
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
COMPENSATION
- Competitive base salary commensurate with experience: $93,500 - $140,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
JOB LOCATIONS
Posting City: Harrisburg
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 156325
Workplace Type: Remote
External Careers Page: Quality
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engineer
Emphasize client-facing technical expertise
Highlight experience solving complex technical problems for enterprise clients. Sponsors value customer engineers who can translate technical concepts into business solutions, demonstrating the specialized knowledge required for H-1B approval.
Target enterprise software companies
Focus on SaaS platforms, cloud infrastructure providers, and enterprise software vendors. These companies frequently sponsor customer engineers because the role requires deep product knowledge that's difficult to fill domestically.
Showcase implementation and integration skills
Document experience with API integrations, system implementations, and technical onboarding processes. These specialized skills strengthen your H-1B case by demonstrating knowledge that requires specific technical education and experience.
Highlight pre-sales technical support experience
Experience supporting sales teams with technical demos, proof-of-concepts, and solution architecture makes you more valuable. This combination of technical and business skills is exactly what sponsors need.
Focus on post-deployment customer success
Emphasize experience with customer onboarding, training, and ongoing technical support. Companies struggle to find candidates who can both implement solutions and maintain long-term client relationships effectively.
Consider consulting firms and system integrators
Consulting companies often sponsor customer engineers because they deploy professionals to multiple client sites. Your technical expertise becomes billable hours, making sponsorship costs easier to justify from a business perspective.
Frequently Asked Questions
Do customer engineers qualify for H-1B specialty occupation requirements?
Yes, customer engineer positions typically qualify when they require an engineering, computer science, or related technical degree. The role's combination of technical implementation, system integration, and client consultation meets USCIS specialty occupation standards. Ensure the job description emphasizes degree-level technical knowledge requirements rather than just sales or customer service aspects.
What degree fields work best for customer engineer H-1B applications?
Computer science, software engineering, electrical engineering, and information systems degrees align well with customer engineer roles. The key is demonstrating how your degree directly relates to the technical aspects of the position. If your degree doesn't directly match, emphasize relevant coursework, certifications, and technical experience that bridges any gaps.
How to find Customer Engineer jobs with visa sponsorship?
To find Customer Engineer jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, SaaS providers, and cloud infrastructure firms that commonly sponsor H-1B visa, L-1 visa, and other work visas for Customer Engineer roles. These positions are in high demand at companies requiring technical customer support and solution implementation expertise.
How competitive are customer engineer positions for visa sponsorship?
Competition varies significantly by company type and specialization. Enterprise software companies and cloud platforms frequently sponsor because they need product-specific expertise that's hard to find locally. Generalist customer support roles face more competition, while specialized technical implementation positions have better sponsorship odds due to the specific skill requirements.
Can customer engineers transfer to other visa categories?
Customer engineers often have strong paths to EB-2 green cards, especially those with advanced degrees or exceptional technical skills in emerging technologies. The role's client-facing nature also provides evidence of leadership and impact for EB-1B applications. L-1 transfers are possible if you work for a multinational company with customer engineer roles across offices.
What if my customer engineer role includes non-technical responsibilities?
Focus on the technical components when describing your role for visa applications. Emphasize system configuration, API integration, technical troubleshooting, and solution architecture aspects. While relationship management is valuable, USCIS approval depends on demonstrating that the position requires specialized technical knowledge that aligns with your educational background.
What is the prevailing wage requirement for sponsored Customer Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.