Rehabilitation Clinical Support Associate

Job Description

Overview

Position Details:

Status: Full-Time, 40 hours per week.
Schedule: Monday - Friday from 7:30 AM - 4:00 PM.
Location: IU Health Methodist Hospital

Department: Rehab Admin

Position Summary:

Join our Acute Care Rehabilitation Services team in a critical operational role supporting Physical Therapy, Occupational Therapy, and Speech Therapy. As a Rehabilitation Services Clinical Associate, you will help ensure that referrals, patient information, staffing updates, and team communications remain accurate and timely. Your organization, responsiveness, and attention to detail will help our therapists focus on delivering safe, coordinated patient care.

The Rehabilitation Services Clinical Associate supports the daily operations of hospital-based Physical Therapy, Occupational Therapy, and Speech Therapy services. This position serves as a central point of contact for therapy referrals, patient-list management, staffing coordination, precertification requests, and communication among rehabilitation team members. The coordinator maintains accurate information across the electronic medical record, Microsoft Teams, and Backline+, helps direct referrals to the appropriate therapy service, and supports efficient patient care throughout the day. The ideal candidate is highly organized, detail-oriented, comfortable managing multiple priorities, and able to communicate effectively in a fast-paced acute care environment.

Required Qualifications:

• High school diploma or equivalent.
• Experience in healthcare, rehabilitation services, patient access, medical office administration, or clinical operations.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and adjust to changing patient-care needs.
• Effective written and verbal communication skills.
• Ability to handle patient information with discretion and follow applicable privacy requirements.
• Proficiency with computers, electronic medical records, and collaborative communication platforms.
• Ability to work independently while contributing to a multidisciplinary team.

Preferred Qualifications:

• Experience supporting Physical Therapy, Occupational Therapy, Speech Therapy, or another hospital-based clinical service.
• Familiarity with Cerner, Epic, or another electronic medical record system.
• Experience using Microsoft Teams and secure clinical communication tools.
• Knowledge of acute care patient flow, referral processing, and therapy terminology.
• Previous experience coordinating schedules, staffing information, or departmental work queues.

Knowledge, Skills, and Abilities:

• Consistently maintains accurate patient, referral, staffing, and scheduling information.
• Recognizes discrepancies across systems and takes appropriate steps to resolve or escalate them.
• Communicates clearly and professionally with clinical and operational partners.
• Remains organized while responding to interruptions and changing priorities.
• Demonstrates sound judgment and understands when to seek clinical or leadership guidance.
• Protects confidential patient and employee information.
• Builds effective working relationships across PT, OT, Speech Therapy, nursing, case management, and other hospital services.
• Demonstrates reliability, initiative, and a service-oriented approach.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.