Clinical Support Specialist Jobs in USA with Visa Sponsorship
Clinical Support Specialists are regularly sponsored for H-1B and TN visas when the role requires a bachelor's degree in a clinical or health sciences field. Employers in hospital systems, medical device companies, and health IT firms actively file LCAs for this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community-eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Overview
Working under the general direction of the Manager, the ECS II acts as the primary liaison to the customer for Epic support. Works on complex analytical and integrated issues to resolve end user issues. Supports the development, enhancement, and implementation of Epic. The Support analyst will create documentation and develop a knowledge base for Epic features and support inquiries. The support analyst will work independently and communicate with other support staff and end-users.
REQUIRED SKILLS AND ABILITIES
- Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.
- Strong organizational, problem-solving, and listening skills, attention to detail, innovative thinking, and the ability to inspire others are required.
- Must possess high customer service skills and be a strong, collaborative team player.
- Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.
PREFERRED SKILLS AND ABILITIES
- Three years of clinical experience.
PRINCIPAL RESPONSIBILITIES
- Maintains strong Epic Application Knowledge. Attends team meetings to gain system concepts and functionality. Attends all required training to maintain skills and knowledge. Understands end user work flows. Develops an Epic knowledgebase. Troubleshoots end user Epic issues. Supports the development, enhancement, adoption, and implementation of the EMR. Provides classroom support for end user Epic Training (Credentialed Trainer).
- Issues documentation by documenting all calls into call tracking application. Accountable for using Remedy for documentation of each call received. Identifies and escalates issues and is accountable for communication with end users and resolving end user queries. Maintains ownership of reported problems until resolved. Identifies Report trends to manager. Documents all troubleshooting steps in tracking tool. Meets department Service Levels. Thinks beyond scope of issue and works through issues independently. Understands the importance of being able to identify when to escalate issues to level 2 Epic analyst. Ability to discern between hardware issues and application issues and triage issues accordingly. identifying and escalating issues and maintaining ownership of issues until resolved. Is accountable for communication with end users and resolving end user queries.
- Communicates effectively. Works with level 1 Help Desk and level 2 support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization. Keeps end-users updated regarding status of reported issues. Provide both in person and phone support. Reports end user experiences to Epic Team. Accountable to work with the ITS Help Desk and Epic Trainers to maximize customer support and to relay trends for proactive training.
- Demonstrates exceptional Customer Service. Works on complex analytical and integrated issues to address end user issues. Contributes to a positive work environment. Builds client relationships and departmental relationships. Follows up with end users and customers to insure issue resolution.
- Performs all other job-related duties as required including Support of Application at the Manager's discretion.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree in Healthcare, Information Management or related clinical experience.
- More than 3 years in a Healthcare setting.
- Knowledge of clinical workflows, documentation and practice standards.
- Works on complex analytical and integrated issues to facilitate optimal adoption and use of the electronic health record and related tools/systems.
- Supports the adoption, development, enhancement, and implementation of the EMR.
- Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites).
- Experience working with EMRs and other clinical information systems.
- Ability to work in direct customer service situations and adapt to various situations and urgencies.
- Experience in troubleshooting challenging problems and developing resolutions.
- Working knowledge of workflow assessment, analysis and design using Lean or similar methodologies.
- Experience in EpicCare Ambulatory or Inpatient is desirable.
- Or an equivalent combination of education and experience.
Physical Requirements
Travel to hospitals, practice sites and other customers as required.
JOB POSTING DATE
03/13/2026
JOB CATEGORY
Professional
BARGAINING UNIT
NON
COMPENSATION GRADE
Administration & Operations
COMPENSATION GRADE PROFILE
Manager; Program Leader (24)
SALARY RANGE
$68,000.00 - $120,500.00
TIME TYPE
Full time
DURATION TYPE
Staff
WORK MODEL
Hybrid
BACKGROUND CHECK REQUIREMENTS
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
HEALTH REQUIREMENTS
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
POSTING DISCLAIMER
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
NOTE
Yale University is a tobacco-free campus.
INTRODUCTION
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community-eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Overview
Working under the general direction of the Manager, the ECS II acts as the primary liaison to the customer for Epic support. Works on complex analytical and integrated issues to resolve end user issues. Supports the development, enhancement, and implementation of Epic. The Support analyst will create documentation and develop a knowledge base for Epic features and support inquiries. The support analyst will work independently and communicate with other support staff and end-users.
REQUIRED SKILLS AND ABILITIES
- Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.
- Strong organizational, problem-solving, and listening skills, attention to detail, innovative thinking, and the ability to inspire others are required.
- Must possess high customer service skills and be a strong, collaborative team player.
- Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.
PREFERRED SKILLS AND ABILITIES
- Three years of clinical experience.
PRINCIPAL RESPONSIBILITIES
- Maintains strong Epic Application Knowledge. Attends team meetings to gain system concepts and functionality. Attends all required training to maintain skills and knowledge. Understands end user work flows. Develops an Epic knowledgebase. Troubleshoots end user Epic issues. Supports the development, enhancement, adoption, and implementation of the EMR. Provides classroom support for end user Epic Training (Credentialed Trainer).
- Issues documentation by documenting all calls into call tracking application. Accountable for using Remedy for documentation of each call received. Identifies and escalates issues and is accountable for communication with end users and resolving end user queries. Maintains ownership of reported problems until resolved. Identifies Report trends to manager. Documents all troubleshooting steps in tracking tool. Meets department Service Levels. Thinks beyond scope of issue and works through issues independently. Understands the importance of being able to identify when to escalate issues to level 2 Epic analyst. Ability to discern between hardware issues and application issues and triage issues accordingly. identifying and escalating issues and maintaining ownership of issues until resolved. Is accountable for communication with end users and resolving end user queries.
- Communicates effectively. Works with level 1 Help Desk and level 2 support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization. Keeps end-users updated regarding status of reported issues. Provide both in person and phone support. Reports end user experiences to Epic Team. Accountable to work with the ITS Help Desk and Epic Trainers to maximize customer support and to relay trends for proactive training.
- Demonstrates exceptional Customer Service. Works on complex analytical and integrated issues to address end user issues. Contributes to a positive work environment. Builds client relationships and departmental relationships. Follows up with end users and customers to insure issue resolution.
- Performs all other job-related duties as required including Support of Application at the Manager's discretion.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree in Healthcare, Information Management or related clinical experience.
- More than 3 years in a Healthcare setting.
- Knowledge of clinical workflows, documentation and practice standards.
- Works on complex analytical and integrated issues to facilitate optimal adoption and use of the electronic health record and related tools/systems.
- Supports the adoption, development, enhancement, and implementation of the EMR.
- Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites).
- Experience working with EMRs and other clinical information systems.
- Ability to work in direct customer service situations and adapt to various situations and urgencies.
- Experience in troubleshooting challenging problems and developing resolutions.
- Working knowledge of workflow assessment, analysis and design using Lean or similar methodologies.
- Experience in EpicCare Ambulatory or Inpatient is desirable.
- Or an equivalent combination of education and experience.
Physical Requirements
Travel to hospitals, practice sites and other customers as required.
JOB POSTING DATE
03/13/2026
JOB CATEGORY
Professional
BARGAINING UNIT
NON
COMPENSATION GRADE
Administration & Operations
COMPENSATION GRADE PROFILE
Manager; Program Leader (24)
SALARY RANGE
$68,000.00 - $120,500.00
TIME TYPE
Full time
DURATION TYPE
Staff
WORK MODEL
Hybrid
BACKGROUND CHECK REQUIREMENTS
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
HEALTH REQUIREMENTS
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
POSTING DISCLAIMER
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
NOTE
Yale University is a tobacco-free campus.
How to Get Visa Sponsorship as a Clinical Support Specialist
Confirm your degree field matches the role
Sponsorship hinges on the job qualifying as a specialty occupation. A degree in nursing, health sciences, biomedical science, or a directly related clinical field is far stronger than a general business or unrelated degree.
Target employers with a sponsorship track record
Hospital networks, medical device manufacturers, and health IT companies file LCAs for this title regularly. Focusing your search on organizations with established immigration processes avoids wasted time with employers unfamiliar with sponsorship.
Get the job description right before LCA filing
The Labor Condition Application locks in your job duties and work location. Ensure the description reflects your actual clinical responsibilities and requires a specific degree field, not just any bachelor's degree, to support specialty occupation classification.
Ask about remote and multi-site work arrangements early
Clinical Support roles often involve travel to client sites or hospitals. Each worksite may require a separate LCA posting. Clarify the arrangement upfront so your employer files correctly and your visa approval isn't jeopardized by unreported work locations.
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Get Access To All JobsFrequently Asked Questions
Does a Clinical Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the job description is written. If the employer requires a bachelor's degree or higher in a specific clinical field, such as health sciences, biomedical science, or nursing, it generally qualifies. Roles where any degree is acceptable regardless of field are more likely to face an H-1B denial or a Request for Evidence from USCIS.
Which visa types are most commonly used to sponsor Clinical Support Specialists?
H-1B is the most common path for this role, though it requires winning the annual lottery. Canadian and Mexican nationals may qualify for TN status, which has no lottery and is processed at the border or port of entry. Candidates with exceptional clinical credentials or publications may also explore the O-1A, though that standard is high for this role category.
What degree do I need for an employer to sponsor my visa as a Clinical Support Specialist?
A bachelor's degree in health sciences, biomedical sciences, nursing, clinical laboratory science, or a closely related field carries the most weight. General degrees like business administration or communications are unlikely to support specialty occupation classification unless the employer can demonstrate through industry standards that a specific clinical degree is required for that particular role.
Are Clinical Support Specialist jobs with visa sponsorship common, and where can I find them?
Sponsoring roles exist primarily at hospital systems, medical device companies like those in surgical tools or diagnostics, and health IT firms supporting clinical software implementations. These employers file LCAs regularly and have established HR processes for immigration. Migrate Mate filters job listings specifically for sponsorship-willing employers, so it's the most efficient place to search for this title.
Will frequent travel to client sites affect my H-1B status as a Clinical Support Specialist?
Yes, this is a real compliance issue. If you work at client hospitals or facilities not listed on your original LCA, your employer must file an amended H-1B petition or post a new LCA at each new worksite in most cases. Short-term placements under certain USCIS guidelines have some flexibility, but your employer's immigration counsel should review any multi-site arrangement before you begin traveling.
What is the prevailing wage requirement for sponsored Clinical Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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