Customer Success Operations Jobs in USA with Visa Sponsorship
Customer Success Operations roles sit at the intersection of process, data, and customer outcomes, making them strong candidates for H-1B visa and E-3 visa sponsorship when tied to a qualifying business or computer-related degree. Employers in SaaS and enterprise tech sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
ROLE
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.
- Support 4-6 large, global customers post-implementation with Veeva Clinical applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
- Facilitate customer to customer or customer to Veeva - connections for collaboration opportunities and industry learning
Requirements
- 7+ years of experience in clinical operations within a life sciences company
- SaaS/cloud experience in the management of clinical operations applications
- Experience working with large global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25%
Nice to Have
- East Coast based
- 7+ years of working in life sciences, software, or consulting
- Experience working with Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $100,000 - $180,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
INTRODUCTION
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
ROLE
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.
- Support 4-6 large, global customers post-implementation with Veeva Clinical applications
- Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
- Facilitate customer to customer or customer to Veeva - connections for collaboration opportunities and industry learning
Requirements
- 7+ years of experience in clinical operations within a life sciences company
- SaaS/cloud experience in the management of clinical operations applications
- Experience working with large global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25%
Nice to Have
- East Coast based
- 7+ years of working in life sciences, software, or consulting
- Experience working with Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $100,000 - $180,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
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Get Access To All JobsTips for Finding Customer Success Operations Jobs
Frame your role as a specialty occupation
Customer Success Operations requires systems thinking, CRM architecture, and data analysis, not general business skills. Emphasize the technical depth of your work in any sponsorship conversation to establish that a specialized degree is genuinely required.
Target SaaS and enterprise tech employers
Companies with established customer success functions, particularly in B2B SaaS, are the most active sponsors for this title. Larger organizations with HR and legal infrastructure in place are significantly more likely to have existing H-1B sponsorship programs.
Align your degree to the role's technical requirements
Business analytics, information systems, computer science, or operations management degrees strengthen your specialty occupation case. A general business degree may require additional evidence showing it directly relates to the specific duties of the CS Operations role.
Document your technical tools and systems work
Keep records of platforms you've administered, workflows you've built, and metrics you've owned. This documentation supports your employer's I-129 petition by demonstrating the role's complexity goes beyond standard customer service or account management duties.
Raise sponsorship after demonstrating measurable impact
CS Operations roles are often evaluated on retention rates, onboarding efficiency, and revenue metrics. Coming to the sponsorship conversation with quantified outcomes, churn reduced, processes automated, makes it easier for employers to justify the cost and effort.
Understand the LCA's prevailing wage requirement
Your employer must file a Labor Condition Application certifying your offered compensation meets the prevailing wage for CS Operations in your work location. Roles in higher cost-of-living metro areas like San Francisco or New York tend to reflect this in their offers.
Frequently Asked Questions
Is Customer Success Operations a qualifying specialty occupation for the H-1B?
It can be, but it depends on how the role is defined. USCIS requires a direct relationship between the duties and a specific bachelor's degree field. Roles that involve CRM administration, data analysis, process automation, and cross-functional systems design are stronger candidates than generalist customer success positions. The job description language matters significantly, vague duties weaken the petition.
Which visa types are most commonly used to sponsor Customer Success Operations professionals?
H-1B visa is the most common path, though Australian citizens should also explore the E-3 visa, which has no lottery and far shorter wait times. Candidates already in the U.S. on OPT or STEM OPT with relevant degrees are in the strongest position, since they can work while the petition is processed. You can browse sponsoring employers for this role on Migrate Mate.
Does my degree field affect my chances of getting sponsored in this role?
Yes, materially. Degrees in information systems, business analytics, computer science, or operations management align most clearly with CS Operations duties and make the specialty occupation argument more straightforward. A general business or communications degree isn't disqualifying, but your employer's attorney will need to build a stronger evidentiary record connecting your coursework to the technical demands of the specific role.
How often do employers sponsor H-1B visas for Customer Success Operations roles?
Sponsorship is more common than in frontline customer success or account management, because CS Operations is increasingly recognized as a technical function. B2B SaaS companies with dedicated Revenue Operations or CS Ops teams are the most active sponsors. Approval rates correlate strongly with how well the petition documents the role's complexity, USCIS does scrutinize operations titles more carefully than engineering roles.
Can I negotiate sponsorship for a Customer Success Operations role if it wasn't listed as part of the offer?
Yes, and it's worth raising directly. Many employers sponsor on a case-by-case basis without advertising it upfront. The most effective approach is to wait until after an offer is extended, frame sponsorship as a straightforward process for a qualified candidate, and ask whether their legal team has handled H-1B petitions before. Coming in with a clear understanding of the process, and the role's technical qualifications, reduces employer hesitation considerably.
What is the prevailing wage requirement for sponsored Customer Success Operations jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.