Customer Success Operations Jobs in USA with Visa Sponsorship
Customer Success Operations roles sit at the intersection of process, data, and customer outcomes, making them strong candidates for H-1B visa and E-3 visa sponsorship when tied to a qualifying business or computer-related degree. Employers in SaaS and enterprise tech sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
See All Customer Success Operations JobsOverview
Showing 5 of 2,303+ Customer Success Operations jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 2,303+ Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
See all 2,303+ Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsTips for Finding Customer Success Operations Jobs
Frame your role as a specialty occupation
Customer Success Operations requires systems thinking, CRM architecture, and data analysis, not general business skills. Emphasize the technical depth of your work in any sponsorship conversation to establish that a specialized degree is genuinely required.
Target SaaS and enterprise tech employers
Companies with established customer success functions, particularly in B2B SaaS, are the most active sponsors for this title. Larger organizations with HR and legal infrastructure in place are significantly more likely to have existing H-1B sponsorship programs.
Align your degree to the role's technical requirements
Business analytics, information systems, computer science, or operations management degrees strengthen your specialty occupation case. A general business degree may require additional evidence showing it directly relates to the specific duties of the CS Operations role.
Document your technical tools and systems work
Keep records of platforms you've administered, workflows you've built, and metrics you've owned. This documentation supports your employer's I-129 petition by demonstrating the role's complexity goes beyond standard customer service or account management duties.
Raise sponsorship after demonstrating measurable impact
CS Operations roles are often evaluated on retention rates, onboarding efficiency, and revenue metrics. Coming to the sponsorship conversation with quantified outcomes, churn reduced, processes automated, makes it easier for employers to justify the cost and effort.
Understand the LCA's prevailing wage requirement
Your employer must file a Labor Condition Application certifying your offered compensation meets the prevailing wage for CS Operations in your work location. Roles in higher cost-of-living metro areas like San Francisco or New York tend to reflect this in their offers.
Frequently Asked Questions
Is Customer Success Operations a qualifying specialty occupation for the H-1B?
It can be, but it depends on how the role is defined. USCIS requires a direct relationship between the duties and a specific bachelor's degree field. Roles that involve CRM administration, data analysis, process automation, and cross-functional systems design are stronger candidates than generalist customer success positions. The job description language matters significantly, vague duties weaken the petition.
Which visa types are most commonly used to sponsor Customer Success Operations professionals?
H-1B visa is the most common path, though Australian citizens should also explore the E-3 visa, which has no lottery and far shorter wait times. Candidates already in the U.S. on OPT or STEM OPT with relevant degrees are in the strongest position, since they can work while the petition is processed. You can browse sponsoring employers for this role on Migrate Mate.
Does my degree field affect my chances of getting sponsored in this role?
Yes, materially. Degrees in information systems, business analytics, computer science, or operations management align most clearly with CS Operations duties and make the specialty occupation argument more straightforward. A general business or communications degree isn't disqualifying, but your employer's attorney will need to build a stronger evidentiary record connecting your coursework to the technical demands of the specific role.
How often do employers sponsor H-1B visas for Customer Success Operations roles?
Sponsorship is more common than in frontline customer success or account management, because CS Operations is increasingly recognized as a technical function. B2B SaaS companies with dedicated Revenue Operations or CS Ops teams are the most active sponsors. Approval rates correlate strongly with how well the petition documents the role's complexity, USCIS does scrutinize operations titles more carefully than engineering roles.
Can I negotiate sponsorship for a Customer Success Operations role if it wasn't listed as part of the offer?
Yes, and it's worth raising directly. Many employers sponsor on a case-by-case basis without advertising it upfront. The most effective approach is to wait until after an offer is extended, frame sponsorship as a straightforward process for a qualified candidate, and ask whether their legal team has handled H-1B petitions before. Coming in with a clear understanding of the process, and the role's technical qualifications, reduces employer hesitation considerably.
What is the prevailing wage requirement for sponsored Customer Success Operations jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.