Customer Success Operations Jobs in USA with Visa Sponsorship
Customer Success Operations roles sit at the intersection of process, data, and customer outcomes, making them strong candidates for H-1B visa and E-3 visa sponsorship when tied to a qualifying business or computer-related degree. Employers in SaaS and enterprise tech sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsDirector of Recruitment, Enrollment, and Student Success
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Portland, ME
Description
Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNE CDM) is seeking a Director of Recruitment, Enrollment, and Student Success to join our team.
The Director of Recruitment, Enrollment, and Student Success is responsible for overseeing all aspects of attracting, enrolling, and supporting students throughout their academic journey. The Director works collaboratively with the college's leadership including Assistant/Associate Deans, Department Chairs, and Assistant/Associate Directors as well as University colleagues.
Responsibilities include developing key relationships and liaising with a variety of institutional student support service areas and other internal and external stakeholders to collaboratively support program development and implement strategic initiatives.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
+ UNE tuition waiver for employees, spouses, and domestic partners.
+ UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview.
Responsibilities
Reporting to the Associate Dean of Student Affairs and Alumni Relations, the Director develops and implements comprehensive enrollment, recruitment, and student success plans and supports the academic mission of the CDM as follows:
Recruitment and Enrollment
Manages the admissions process for predoctoral and Advanced Standing Track candidates and serves as the liaison with the Office Graduate Admissions.
Oversees the development of enrollment pipeline programs to attract and expand the pool of qualified dental applicants.
* Manages recruitment initiatives to yield competitive, diverse candidates, in line with the College's mission.
Student Success and Retention
Implements strategies to support student retention, academic progress, and overall well-being.
Leads the Student Success Team initiative, which involves implementing early intervention strategies.
* Manages the academic advising framework and serves as the liaison with the University Student Academic Success Center.
Administrative
Serves on the CDM Leadership Council and other committees as assigned.
Travels to attend seminars, conferences, admissions and recruiting events, in-service training and professional staff or committee meetings as required. Estimated travel is 10-15% of the year.
Assists in orienting new faculty and professional staff to the college's student success initiatives and admissions processes.
Supports preparations for accreditation site visits and assists with tracking compliance with accreditation standards on an ongoing basis.
Networks with other professional staff, admissions directors, dental schools, and organizations to share and gain knowledge that would help improve the program.
Maintains regular attendance, reliability, and availability to students.
* Supervises the CDM Recruitment and Enrollment Coordinator.
Strategic
Monitors and evaluates programmatic and operational effectiveness of the student recruitment, enrollment, and success initiatives and works collaboratively with college administration and university departments to effect changes required for improvement.
Supports development of strategic pre-dental program relationships to enhance the quality of applications from institutions in northern New England.
Engages in a process of continuous quality improvement and data analyses that provide guidance for short and long-term programmatic goals that result in the achievement of measurable outcomes.
Participates in special projects and other activities as assigned.
Qualifications
Master's degree in a related discipline, such as education, psychology, administration, etc. Relevant experience in an academic administrative setting preferred, and/or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
10+ years of experience in higher education working with graduate and/or professional students.
Prior experience in a leadership role.
Strong, comprehensive understanding of academic administration in graduate and/or professional education.
Experience and knowledge of academic and student affairs workflows, including student recruitment, admissions, and support.
Ability to effectively represent the school and build relationships with both internal and external stakeholders.
Exceptional oral, written, and interpersonal communication skills to deal effectively with a wide range of individuals and groups within the University community and outside the University.
Experience advising students on complex and confidential matters.
Strong critical thinking skills and the ability to manage multiple projects and priorities.
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.
Demonstrated commitment to contributing to and advocating for a humanistic learning environment.
Familiarity with the unique needs of non-traditional adult learners and professional students.
Proven program planning, organizational, administrative, and supervisory skills.
Proficiency in Microsoft Word, Excel, PowerPoint, Brightspace (or similar LMS), and Google Suite.
Willingness and ability to travel as necessary, including significant periods during recruitment season; valid driver's license required.
* Ability to work evenings and weekends as needed.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS1000P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26901
Director of Recruitment, Enrollment, and Student Success
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Portland, ME
Description
Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNE CDM) is seeking a Director of Recruitment, Enrollment, and Student Success to join our team.
The Director of Recruitment, Enrollment, and Student Success is responsible for overseeing all aspects of attracting, enrolling, and supporting students throughout their academic journey. The Director works collaboratively with the college's leadership including Assistant/Associate Deans, Department Chairs, and Assistant/Associate Directors as well as University colleagues.
Responsibilities include developing key relationships and liaising with a variety of institutional student support service areas and other internal and external stakeholders to collaboratively support program development and implement strategic initiatives.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
+ UNE tuition waiver for employees, spouses, and domestic partners.
+ UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview.
Responsibilities
Reporting to the Associate Dean of Student Affairs and Alumni Relations, the Director develops and implements comprehensive enrollment, recruitment, and student success plans and supports the academic mission of the CDM as follows:
Recruitment and Enrollment
Manages the admissions process for predoctoral and Advanced Standing Track candidates and serves as the liaison with the Office Graduate Admissions.
Oversees the development of enrollment pipeline programs to attract and expand the pool of qualified dental applicants.
* Manages recruitment initiatives to yield competitive, diverse candidates, in line with the College's mission.
Student Success and Retention
Implements strategies to support student retention, academic progress, and overall well-being.
Leads the Student Success Team initiative, which involves implementing early intervention strategies.
* Manages the academic advising framework and serves as the liaison with the University Student Academic Success Center.
Administrative
Serves on the CDM Leadership Council and other committees as assigned.
Travels to attend seminars, conferences, admissions and recruiting events, in-service training and professional staff or committee meetings as required. Estimated travel is 10-15% of the year.
Assists in orienting new faculty and professional staff to the college's student success initiatives and admissions processes.
Supports preparations for accreditation site visits and assists with tracking compliance with accreditation standards on an ongoing basis.
Networks with other professional staff, admissions directors, dental schools, and organizations to share and gain knowledge that would help improve the program.
Maintains regular attendance, reliability, and availability to students.
* Supervises the CDM Recruitment and Enrollment Coordinator.
Strategic
Monitors and evaluates programmatic and operational effectiveness of the student recruitment, enrollment, and success initiatives and works collaboratively with college administration and university departments to effect changes required for improvement.
Supports development of strategic pre-dental program relationships to enhance the quality of applications from institutions in northern New England.
Engages in a process of continuous quality improvement and data analyses that provide guidance for short and long-term programmatic goals that result in the achievement of measurable outcomes.
Participates in special projects and other activities as assigned.
Qualifications
Master's degree in a related discipline, such as education, psychology, administration, etc. Relevant experience in an academic administrative setting preferred, and/or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
10+ years of experience in higher education working with graduate and/or professional students.
Prior experience in a leadership role.
Strong, comprehensive understanding of academic administration in graduate and/or professional education.
Experience and knowledge of academic and student affairs workflows, including student recruitment, admissions, and support.
Ability to effectively represent the school and build relationships with both internal and external stakeholders.
Exceptional oral, written, and interpersonal communication skills to deal effectively with a wide range of individuals and groups within the University community and outside the University.
Experience advising students on complex and confidential matters.
Strong critical thinking skills and the ability to manage multiple projects and priorities.
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.
Demonstrated commitment to contributing to and advocating for a humanistic learning environment.
Familiarity with the unique needs of non-traditional adult learners and professional students.
Proven program planning, organizational, administrative, and supervisory skills.
Proficiency in Microsoft Word, Excel, PowerPoint, Brightspace (or similar LMS), and Google Suite.
Willingness and ability to travel as necessary, including significant periods during recruitment season; valid driver's license required.
* Ability to work evenings and weekends as needed.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS1000P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26901
See all 1,287+ Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsTips for Finding Customer Success Operations Jobs
Frame your role as a specialty occupation
Customer Success Operations requires systems thinking, CRM architecture, and data analysis, not general business skills. Emphasize the technical depth of your work in any sponsorship conversation to establish that a specialized degree is genuinely required.
Target SaaS and enterprise tech employers
Companies with established customer success functions, particularly in B2B SaaS, are the most active sponsors for this title. Larger organizations with HR and legal infrastructure in place are significantly more likely to have existing H-1B sponsorship programs.
Align your degree to the role's technical requirements
Business analytics, information systems, computer science, or operations management degrees strengthen your specialty occupation case. A general business degree may require additional evidence showing it directly relates to the specific duties of the CS Operations role.
Document your technical tools and systems work
Keep records of platforms you've administered, workflows you've built, and metrics you've owned. This documentation supports your employer's I-129 petition by demonstrating the role's complexity goes beyond standard customer service or account management duties.
Raise sponsorship after demonstrating measurable impact
CS Operations roles are often evaluated on retention rates, onboarding efficiency, and revenue metrics. Coming to the sponsorship conversation with quantified outcomes, churn reduced, processes automated, makes it easier for employers to justify the cost and effort.
Understand the LCA's prevailing wage requirement
Your employer must file a Labor Condition Application certifying your offered compensation meets the prevailing wage for CS Operations in your work location. Roles in higher cost-of-living metro areas like San Francisco or New York tend to reflect this in their offers.
Frequently Asked Questions
Is Customer Success Operations a qualifying specialty occupation for the H-1B?
It can be, but it depends on how the role is defined. USCIS requires a direct relationship between the duties and a specific bachelor's degree field. Roles that involve CRM administration, data analysis, process automation, and cross-functional systems design are stronger candidates than generalist customer success positions. The job description language matters significantly, vague duties weaken the petition.
Which visa types are most commonly used to sponsor Customer Success Operations professionals?
H-1B visa is the most common path, though Australian citizens should also explore the E-3 visa, which has no lottery and far shorter wait times. Candidates already in the U.S. on OPT or STEM OPT with relevant degrees are in the strongest position, since they can work while the petition is processed. You can browse sponsoring employers for this role on Migrate Mate.
Does my degree field affect my chances of getting sponsored in this role?
Yes, materially. Degrees in information systems, business analytics, computer science, or operations management align most clearly with CS Operations duties and make the specialty occupation argument more straightforward. A general business or communications degree isn't disqualifying, but your employer's attorney will need to build a stronger evidentiary record connecting your coursework to the technical demands of the specific role.
How often do employers sponsor H-1B visas for Customer Success Operations roles?
Sponsorship is more common than in frontline customer success or account management, because CS Operations is increasingly recognized as a technical function. B2B SaaS companies with dedicated Revenue Operations or CS Ops teams are the most active sponsors. Approval rates correlate strongly with how well the petition documents the role's complexity, USCIS does scrutinize operations titles more carefully than engineering roles.
Can I negotiate sponsorship for a Customer Success Operations role if it wasn't listed as part of the offer?
Yes, and it's worth raising directly. Many employers sponsor on a case-by-case basis without advertising it upfront. The most effective approach is to wait until after an offer is extended, frame sponsorship as a straightforward process for a qualified candidate, and ask whether their legal team has handled H-1B petitions before. Coming in with a clear understanding of the process, and the role's technical qualifications, reduces employer hesitation considerably.
What is the prevailing wage requirement for sponsored Customer Success Operations jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.