Product Support Engineer Jobs in USA with Visa Sponsorship
Product Support Engineers are strong H-1B and E-3 candidates because the role sits squarely within specialty occupation territory, requiring a degree in computer science, information systems, or a related technical field. Employers in SaaS and enterprise software sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsResponsibilities
Kforce has a client in Juno Beach, FL that is seeking a GEP Smart Product Support Engineer who will support the Source to Pay Transformation Program, providing project delivery and extended Hypercare across all NextEra Energy Business Units. Key Responsibilities:
- Production Support & Issue Resolution:
- Triage and resolve GEP Smart production incidents across Materials and Services Procurement (e.g., Service POs, Service Confirmations, Vendor Catalogs, approval workflows, user access)
- Diagnose and troubleshoot end to end cross system transaction failures across SAP PO and GEP Click middleware
-
Coordinate with SAP functional teams when GEP-originated transactions fail to post in SAP for invoicing or financial reconciliation
-
Contract Lifecycle Management (CLM):
- Support contract creation, approvals, amendments, and renewals within GEP CLM
-
Assist with migration and conversion of legacy contracts from SAP SRM into GEP, ensuring data integrity, accurate field mapping, and smooth business continuity
-
Master Data & Integrations:
- Monitor and support master data synchronization between GEP and SAP across suppliers, materials/services, cost centers, and purchasing org structures
- Troubleshoot sync issues causing downstream procurement or invoicing errors
Continuous Improvement
- Apply lessons learned to identify recurring issues and implement preventative measures
- Support Business Unit-specific tenant configurations (approval hierarchies, templates, roles, permissions)
Requirements
- 3-5+ years of hands on GEP Smart experience across Materials Procurement, Services Procurement, Source to Contract, and Spend Analytics
- Proven experience supporting GEP in a hybrid procurement landscape with strong understanding of document flows and system of record boundaries
- Experience with GEP Click and familiarity with SAP Process Orchestration (SAP PO), with the ability to trace and troubleshoot end to end transaction failures
- Strong understanding of Service PO and Service Confirmation workflows in GEP and their integration into SAP for invoice posting/financial reconciliation
- Experience supporting master data interfaces (suppliers, materials/services, org structures) between GEP and SAP
- Proficiency in ticketing/backlog tools such as Jira or ServiceNow
This role requires deep expertise in a dual system procurement environment, where:
- Inventoried Materials procurement is executed in SAP S/4HANA
- Indirect Materials and all Services procurement are executed in GEP Smart
- Documents, master data, and financial transactions flow bidirectionally between systems via SAP Process Orchestration (SAP PO) and GEP Click
- SAP remains the system of record for all financial data, including invoices
Preferred Qualifications
- Experience in the utility or energy industry
- Experience working in Agile/SAFe delivery environments
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Responsibilities
Kforce has a client in Juno Beach, FL that is seeking a GEP Smart Product Support Engineer who will support the Source to Pay Transformation Program, providing project delivery and extended Hypercare across all NextEra Energy Business Units. Key Responsibilities:
- Production Support & Issue Resolution:
- Triage and resolve GEP Smart production incidents across Materials and Services Procurement (e.g., Service POs, Service Confirmations, Vendor Catalogs, approval workflows, user access)
- Diagnose and troubleshoot end to end cross system transaction failures across SAP PO and GEP Click middleware
-
Coordinate with SAP functional teams when GEP-originated transactions fail to post in SAP for invoicing or financial reconciliation
-
Contract Lifecycle Management (CLM):
- Support contract creation, approvals, amendments, and renewals within GEP CLM
-
Assist with migration and conversion of legacy contracts from SAP SRM into GEP, ensuring data integrity, accurate field mapping, and smooth business continuity
-
Master Data & Integrations:
- Monitor and support master data synchronization between GEP and SAP across suppliers, materials/services, cost centers, and purchasing org structures
- Troubleshoot sync issues causing downstream procurement or invoicing errors
Continuous Improvement
- Apply lessons learned to identify recurring issues and implement preventative measures
- Support Business Unit-specific tenant configurations (approval hierarchies, templates, roles, permissions)
Requirements
- 3-5+ years of hands on GEP Smart experience across Materials Procurement, Services Procurement, Source to Contract, and Spend Analytics
- Proven experience supporting GEP in a hybrid procurement landscape with strong understanding of document flows and system of record boundaries
- Experience with GEP Click and familiarity with SAP Process Orchestration (SAP PO), with the ability to trace and troubleshoot end to end transaction failures
- Strong understanding of Service PO and Service Confirmation workflows in GEP and their integration into SAP for invoice posting/financial reconciliation
- Experience supporting master data interfaces (suppliers, materials/services, org structures) between GEP and SAP
- Proficiency in ticketing/backlog tools such as Jira or ServiceNow
This role requires deep expertise in a dual system procurement environment, where:
- Inventoried Materials procurement is executed in SAP S/4HANA
- Indirect Materials and all Services procurement are executed in GEP Smart
- Documents, master data, and financial transactions flow bidirectionally between systems via SAP Process Orchestration (SAP PO) and GEP Click
- SAP remains the system of record for all financial data, including invoices
Preferred Qualifications
- Experience in the utility or energy industry
- Experience working in Agile/SAFe delivery environments
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
How to Get Visa Sponsorship as a Product Support Engineer
Frame your degree as a technical requirement, not a bonus
H-1B approval for Product Support Engineers hinges on demonstrating the role requires a specific technical degree. Highlight how your CS, engineering, or information systems background directly informs your troubleshooting and product knowledge in every application.
Target SaaS and enterprise software companies first
Companies building complex software products sponsor Product Support Engineers far more consistently than generalist tech firms. Their support roles require deep product knowledge that justifies specialty occupation status and makes the sponsorship case easier to build.
Get an LCA-ready job description from your employer
The Labor Condition Application requires your employer to document specific degree requirements for the role. Ask hiring managers early whether the posted job description explicitly states a bachelor's degree in a technical field is required, not merely preferred.
Document your technical scope, not just your soft skills
Visa petitions for support roles are sometimes challenged because the work appears customer-facing rather than technical. Counter this by documenting API integrations, system diagnostics, SQL queries, or code-level troubleshooting you perform as part of the role.
Use Migrate Mate to find employers with a proven sponsorship track record
Not every company willing to hire you will sponsor a visa. Browse Product Support Engineer roles on Migrate Mate to identify employers who have sponsored this specific job category before, which significantly increases your chances of a smooth process.
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Get Access To All JobsFrequently Asked Questions
Does a Product Support Engineer role qualify for H-1B sponsorship?
Yes, in most cases. USCIS evaluates whether the role requires a bachelor's degree or higher in a specific technical field as a minimum entry requirement. Product Support Engineer roles at software companies typically qualify when the job description explicitly requires a degree in computer science, information systems, or engineering, and the actual work involves technical analysis rather than general customer service.
What degree do I need to get sponsored as a Product Support Engineer?
Most employers sponsoring this role require a bachelor's degree in computer science, information systems, software engineering, or a closely related technical field. A general business or communications degree is unlikely to support specialty occupation status. If your degree is in a related but non-obvious field, a detailed credential evaluation and supporting documentation about your coursework can strengthen the petition.
Can a Product Support Engineer get an E-3 visa instead of H-1B?
Yes, and for Australian citizens it is often the better choice. The E-3 has no lottery, processes in weeks rather than months, and can be renewed indefinitely. The specialty occupation requirement is the same as H-1B, so a role that qualifies for one will generally qualify for the other. Many Australian engineers pursue the E-3 as their primary path and skip the H-1B lottery entirely.
Which types of employers sponsor Product Support Engineers most reliably?
SaaS companies, enterprise software vendors, and cloud infrastructure providers are the most consistent sponsors for this role. These employers build products complex enough to justify technical support specialists with engineering backgrounds, which strengthens the specialty occupation argument. Startups with a technical product and Series B or later funding are also worth targeting. Browse Migrate Mate to find roles filtered specifically for sponsorship-ready employers in this category.
Will USCIS challenge a Product Support Engineer H-1B petition?
It depends on how the role is defined. USCIS has issued RFEs for support roles it views as generalist or customer-service-oriented rather than technically specialized. The strongest petitions include a job description requiring a specific technical degree, evidence that the duties involve system-level analysis or engineering work, and documentation of the applicant's relevant credentials. Roles at companies with a history of approved H-1B petitions for similar titles face fewer challenges.
What is the prevailing wage requirement for sponsored Product Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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