Service Team Member Jobs in USA with Visa Sponsorship
Service team member roles rarely qualify for visa sponsorship since most positions don't meet specialty occupation requirements. However, specialized customer success or technical support positions requiring specific degrees and expertise occasionally secure H-1B visa approval, particularly in software companies. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience.
ROLE AND RESPONSIBILITIES
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
Other duties as assigned
BASIC QUALIFICATIONS
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred.
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
INTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience.
ROLE AND RESPONSIBILITIES
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
Other duties as assigned
BASIC QUALIFICATIONS
Preferred Knowledge/Skills/Abilities
- Retail and/or customer service experience preferred.
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
See all 7,043+ Service Team Member Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Member roles.
Get Access To All JobsTips for Finding Service Team Member Jobs
Target technical support roles
Customer service positions requiring engineering knowledge or specialized software expertise have better sponsorship prospects than general service roles, especially when supporting complex B2B products.
Emphasize analytical responsibilities
Highlight data analysis, process improvement, and technical troubleshooting aspects. Positions focused on metrics, reporting, and system optimization align better with specialty occupation criteria.
Look for success management titles
Customer success manager or technical account manager positions often require business degrees and strategic skills, making them more likely to meet H-1B requirements than frontline roles.
Focus on B2B software companies
Enterprise software firms need service team members with technical backgrounds to support complex implementations. These positions more commonly justify the specialized knowledge requirement for sponsorship.
Document specialized training needs
If the role requires product certifications, programming knowledge, or industry-specific expertise beyond general customer service skills, emphasize these requirements to strengthen the specialty occupation argument.
Consider L-1 for internal transfers
Service team members at multinational companies might qualify for L-1B transfers if they possess specialized knowledge about proprietary systems, products, or service methodologies unique to the organization.
Frequently Asked Questions
Do service team member positions qualify for H-1B sponsorship?
Standard customer service roles typically don't qualify since they lack the specialized degree requirement. However, technical support positions requiring specific bachelor's degrees in computer science, engineering, or related fields can qualify. The key is demonstrating that the role demands theoretical and practical application of specialized knowledge beyond general customer service skills.
What degree requirements help service roles get sponsored?
Positions requiring degrees in computer science, information systems, business administration, or engineering have better sponsorship prospects. The job must specifically require the degree, not just prefer it. Generic requirements like 'any bachelor's degree' or 'high school diploma plus experience' will result in H-1B visa denial since they don't establish specialty occupation status.
Which service team positions are most likely to get sponsorship?
Technical account managers, customer success engineers, implementation specialists, and solutions consultants have the highest sponsorship rates. These roles combine customer interaction with technical expertise, data analysis, or strategic planning. Avoid titles like 'customer service representative' or 'support agent' which immigration officers view as non-specialty occupations regardless of actual duties.
How to find Service Team Member jobs with visa sponsorship?
To find Service Team Member jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus your search on retail chains, hospitality companies, customer service centers, and large corporations that commonly sponsor H-1B, TN visa, or other work visas for customer-facing roles. These employers often have established sponsorship programs for service positions.
Can I qualify for other work visas in service roles?
E-3 visa (Australians) and TN (Canadians/Mexicans) visas have similar specialty occupation requirements as H-1B, so standard service roles face the same challenges. However, L-1B intracompany transfers work for employees with specialized knowledge of company products or processes. J-1 visa trainee programs also offer short-term options for gaining U.S. customer service experience.
How can I strengthen my sponsorship case for a service position?
Emphasize technical responsibilities like troubleshooting complex software, analyzing customer data, developing service protocols, or managing enterprise accounts. Request a job title reflecting specialized duties rather than generic service terms. Ensure the job posting requires a specific degree and lists technical qualifications. Document how the role differs from general customer service through specialized knowledge requirements.
What is the prevailing wage requirement for sponsored Service Team Member jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.