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At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for realizing strategy, optimizing performance, or solving business problems with solutions that are aligned with the strategic goals of the Memorial Hermann Health System. Consultants identify and apply the best methodology to achieve measurable success while meeting client needs. Plan, direct, and coordinate large to medium strategic initiatives and projects in various functional areas within or across several locations. Typically reports to the Director of the Value Management Office (VMO).

Job Description

Minimum Qualifications

Education:

Bachelor’s degree in Business or related field required

Licenses/Certifications:

Project Management Profession (PMP), Green Belt, or Prosci Certified Change Practitioner preferred.

Experience / Knowledge / Skills:

- Four (4) years’ consulting or project management experience required; experience in healthcare preferred
- Strong collaboration, process improvement, project management, and problem-solving
- Strong critical thinking skills; ability to develop solutions that address client needs
- Excellent communicator who thinks well on their feet and can persuade client to action
- Genuine passion for and commitment to adding value to the patient experience
- Highly knowledgeable about healthcare landscape and current trends in healthcare
- Responds well to and enjoys change; works well under pressure
- Pro-active, can-do attitude

Principal Accountabilities

- Analyzes complex problems to identify how to best add value for the client.
- Tailors project management, process improvement, and change management methodology to solve problems and add value for clients.
- Collects information about the client’s operations through a variety of methods (shadowing, interviews, surveys, analyzing reports etc.) and recommends improvements.
- Gathers, reviews, and analyzes data to draw insights and use data to tell a story.
- Effectively engages with clients to ensure meaningful results are achieved, and to build ongoing relationships.
- Uses varied media to clearly and succinctly communicate key or complex ideas in a simple and graphical manner.
- Simultaneously completes multiple projects correctly prioritizing tasks within and between projects.
- Provides leadership to assigned projects.
- Plans, organizes, and moderates effective meetings for executive audiences.
- Moves toward solution despite aggressive schedules and discouraging developments.
- Draws upon healthcare knowledge, trends, and experiences to identify and mitigate risk.
- Provides thoughtful, timely, and specific feedback to team members and stakeholders.
- Approaches barriers as opportunities and leads project team in recognizing and overcoming resistance to project success.
- Supports department-based goals which contribute to the success of the organization.
- Promotes individual professional growth and team development by meeting requirements for mandatory/continuing education and sharing industry and project based knowledge.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.