Service Operations Manager Jobs in USA with Visa Sponsorship
Service Operations Managers are strong candidates for H-1B visa and E-3 visa sponsorship when the role requires a business, operations, or engineering degree. Employers in logistics, tech, and healthcare regularly sponsor this title, and the position generally qualifies as a specialty occupation under USCIS guidelines. For detailed occupation requirements, see the O*NET profile.
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We are immediately hiring a Customer Service Operations Lead, in Lockbourne, OH, to support our Final Mile operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder.
Pay: $22.50/hr
Pay Type: Full-Time/Paid Weekly
Shift: 5:30am-2:00pm
Schedule: Monday-Friday
Experience in dispatching, transportation, driver support, and/or home delivery is preferred.
You'll play a key role in supporting our Final Mile operations. You'll be responsible for:
Accurate data logging, billing, maintaining records
- Providing real time route support for drivers
- Providing support to retail client and end user customers
- Supporting load out, inventory tracking, and escalating customer service inquiries
Learn more about this role by following the link below:
https://RyderCareers.Video/Dispatch-Coordinator
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Apply Here With Ryder Today
We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Click here to see all Opportunities at Ryder: https://ryder.com/careers
EEO/AA/Female/Minority/Disabled/Veteran
Summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Essential Functions
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
- Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
- Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
- Compile statistical information from manifest data and prepares related reports.
- Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Ability to simultaneously handle multiple priorities
Qualifications
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
DOT Regulated: No
#INDexempt
#LI-RK
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
22.50
Maximum Pay Range:
22.50
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
We are immediately hiring a Customer Service Operations Lead, in Lockbourne, OH, to support our Final Mile operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder.
Pay: $22.50/hr
Pay Type: Full-Time/Paid Weekly
Shift: 5:30am-2:00pm
Schedule: Monday-Friday
Experience in dispatching, transportation, driver support, and/or home delivery is preferred.
You'll play a key role in supporting our Final Mile operations. You'll be responsible for:
Accurate data logging, billing, maintaining records
- Providing real time route support for drivers
- Providing support to retail client and end user customers
- Supporting load out, inventory tracking, and escalating customer service inquiries
Learn more about this role by following the link below:
https://RyderCareers.Video/Dispatch-Coordinator
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Apply Here With Ryder Today
We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Click here to see all Opportunities at Ryder: https://ryder.com/careers
EEO/AA/Female/Minority/Disabled/Veteran
Summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Essential Functions
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
- Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
- Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
- Compile statistical information from manifest data and prepares related reports.
- Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Ability to simultaneously handle multiple priorities
Qualifications
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
DOT Regulated: No
#INDexempt
#LI-RK
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
22.50
Maximum Pay Range:
22.50
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 7,689+ Service Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Operations Manager
Confirm the role requires a specific degree
USCIS requires that a specialty occupation demand a bachelor's degree in a specific field, not just any degree. Make sure your employer's job description specifies operations management, business administration, engineering, or a closely related discipline as a requirement.
Align your degree to the job description
Your degree field must logically connect to service operations management. Degrees in industrial engineering, supply chain management, or business administration are the strongest matches. A mismatch between your credentials and the job description is a common H-1B denial trigger.
Target employers with an H-1B filing history
Large operations-heavy employers in healthcare, logistics, and technology sponsor this role most frequently. Prioritize companies with a documented history of H-1B filings, as they have established legal processes and are less likely to withdraw sponsorship mid-application.
Get the LCA filed before your start date
Your employer must obtain a certified Labor Condition Application from the Department of Labor before USCIS can approve your H-1B petition. The LCA process takes one to seven business days and must be completed in the correct sequence before petition filing.
Australian citizens should consider the E-3 visa
The E-3 visa is available exclusively to Australian nationals and has a 10,500 annual cap that has never been exhausted. It avoids the H-1B lottery entirely, renews in two-year increments indefinitely, and can typically be obtained through a consular interview in Australia.
Document your management scope thoroughly
USCIS scrutinizes operations roles where duties could be performed without a specific degree. Your offer letter and support documentation should detail the complexity of your responsibilities, the analytical frameworks you apply, and why a bachelor's degree in a specific field is genuinely required.
Frequently Asked Questions
Does a Service Operations Manager role qualify for H-1B sponsorship?
It can qualify, but it requires careful documentation. USCIS evaluates whether the role genuinely requires a bachelor's degree in a specific field rather than general experience. Service Operations Manager positions at companies with complex operational frameworks, process optimization responsibilities, or cross-functional coordination typically qualify as specialty occupations. Roles where any degree satisfies the requirement face higher denial risk.
What degree do I need for a sponsored Service Operations Manager position?
The strongest degree matches are business administration, operations management, industrial engineering, and supply chain management. Your degree doesn't have to be an exact title match, but USCIS expects a logical, direct connection between your field of study and your job duties. If your degree is unrelated, three years of relevant professional experience can substitute for each missing year of education under H-1B visa rules.
How competitive is H-1B sponsorship for operations roles compared to tech jobs?
Operations roles face the same H-1B lottery odds as any cap-subject position, with a selection rate of roughly 25% in recent years. However, some employers hire for Service Operations Manager roles at cap-exempt institutions such as universities or nonprofit research organizations, which bypass the lottery entirely. Australian nationals can avoid the lottery altogether through the E-3 visa, which has no random selection process.
Which industries sponsor Service Operations Managers most frequently?
Healthcare systems, logistics and supply chain companies, financial services firms, and enterprise technology companies are the most active sponsors for this role. These industries employ large operations teams, have established immigration legal support, and regularly file H-1B and E-3 petitions. You can browse currently open sponsored Service Operations Manager positions on Migrate Mate, which filters specifically for visa-sponsoring employers.
Can I switch employers on an H-1B as a Service Operations Manager?
Yes. H-1B portability allows you to start working for a new employer as soon as your new H-1B transfer petition is filed, without waiting for approval, provided you are maintaining valid status. Your new employer must file a fresh H-1B petition with a new Labor Condition Application. The petition must accurately reflect your updated duties and compensation at the new company.
What is the prevailing wage requirement for sponsored Service Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.