Customer Operations Manager Jobs in USA with Visa Sponsorship
Customer Operations Managers oversee service delivery, team performance, and client satisfaction, roles that qualify for H-1B visa and E-3 visa sponsorship when the position requires a bachelor's degree in business, operations, or a related field. Employers in tech, logistics, and financial services sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob Description
We are immediately hiring a Customer Service Operations Lead, in Lockbourne, OH, to support our Final Mile operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder.
Pay: $22.50/hr
Pay Type: Full-Time/Paid Weekly
Shift: 5:30am-2:00pm
Schedule: Monday-Friday
Experience in dispatching, transportation, driver support, and/or home delivery is preferred.
You'll play a key role in supporting our Final Mile operations. You'll be responsible for:
Accurate data logging, billing, maintaining records
- Providing real time route support for drivers
- Providing support to retail client and end user customers
- Supporting load out, inventory tracking, and escalating customer service inquiries
Learn more about this role by following the link below:
https://RyderCareers.Video/Dispatch-Coordinator
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Apply Here With Ryder Today
We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Click here to see all Opportunities at Ryder: https://ryder.com/careers
EEO/AA/Female/Minority/Disabled/Veteran
Summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Essential Functions
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
- Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
- Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
- Compile statistical information from manifest data and prepares related reports.
- Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Ability to simultaneously handle multiple priorities
Qualifications
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
DOT Regulated: No
#INDexempt
#LI-RK
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
22.50
Maximum Pay Range:
22.50
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
We are immediately hiring a Customer Service Operations Lead, in Lockbourne, OH, to support our Final Mile operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder.
Pay: $22.50/hr
Pay Type: Full-Time/Paid Weekly
Shift: 5:30am-2:00pm
Schedule: Monday-Friday
Experience in dispatching, transportation, driver support, and/or home delivery is preferred.
You'll play a key role in supporting our Final Mile operations. You'll be responsible for:
Accurate data logging, billing, maintaining records
- Providing real time route support for drivers
- Providing support to retail client and end user customers
- Supporting load out, inventory tracking, and escalating customer service inquiries
Learn more about this role by following the link below:
https://RyderCareers.Video/Dispatch-Coordinator
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Apply Here With Ryder Today
We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Click here to see all Opportunities at Ryder: https://ryder.com/careers
EEO/AA/Female/Minority/Disabled/Veteran
Summary
The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Essential Functions
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
- Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
- Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
- Compile statistical information from manifest data and prepares related reports.
- Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Ability to simultaneously handle multiple priorities
Qualifications
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
DOT Regulated: No
#INDexempt
#LI-RK
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
22.50
Maximum Pay Range:
22.50
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 6,117+ Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Operations Manager
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not preferred. Review the job posting carefully. 'Preferred' language can disqualify the position at USCIS review.
Target industries with consistent sponsorship history
Tech companies, SaaS platforms, financial services firms, and large logistics operators sponsor Customer Operations Managers most frequently. These employers have established immigration infrastructure and are familiar with the H-1B and E-3 petition process.
Raise sponsorship early in the process
Bring up your visa status after initial recruiter interest, not in the first message. Once an employer signals genuine interest in your background, ask directly whether the company sponsors H-1B or E-3 visas for this role.
Emphasize cross-functional scope in your application
Sponsoring employers look for complexity that justifies a specialty occupation classification. Highlight responsibilities spanning data analysis, process design, or systems management, not just team supervision. Broader scope strengthens the specialty occupation argument.
Australian citizens should prioritize the E-3 pathway
The E-3 visa has no lottery, no annual cap pressure, and faster processing than the H-1B. Customer Operations Manager roles that meet specialty occupation standards qualify. This is the most reliable sponsorship path for Australian nationals.
Prepare documentation that connects your degree to the role
USCIS scrutinizes operations management roles. A clear written explanation of how your degree field directly relates to your job duties, supported by your employer's offer letter and job description, strengthens the petition significantly.
Frequently Asked Questions
Does a Customer Operations Manager role qualify for H-1B sponsorship?
It can, but it's not automatic. The role must meet USCIS's specialty occupation standard, requiring a bachelor's degree in a specific field like business administration, operations management, or a related discipline. Generalist management roles with no specific degree requirement are sometimes challenged. Employers should document why the position requires specialized theoretical knowledge, not just general management experience.
Which visa types apply to Customer Operations Manager roles?
H-1B visa is the most common pathway for non-Australian nationals. Australian citizens can apply for the E-3 visa, which offers significant advantages: no lottery, no annual cap pressure, and two-year renewable periods. L-1A is an option for managers transferring from a foreign affiliate or subsidiary of a U.S. company. O-1 visa is rarely applicable unless the candidate has documented extraordinary achievement.
What degree do I need for an employer to sponsor me in this role?
A bachelor's degree in business administration, operations management, supply chain, or a closely related field is the standard. Some employers also accept degrees in industrial engineering or information systems if the role involves process optimization or systems oversight. The key is that your degree field must logically connect to the specific duties listed in the job description, USCIS will evaluate that relationship directly.
How do I find Customer Operations Manager jobs that offer visa sponsorship?
Migrate Mate lists Customer Operations Manager roles from employers who sponsor H-1B and E-3 visas, so you're not filtering through hundreds of postings that won't work for your situation. Beyond that, target mid-to-large companies in tech, fintech, and logistics, these sectors have the legal infrastructure and budget to manage sponsorship petitions without treating it as an unusual request.
Are Customer Operations Manager H-1B petitions likely to be approved?
Approval rates vary by how the role is documented. Petitions that clearly establish a specialty occupation requirement, with a detailed job description, organizational chart, and explanation of the degree's relevance, perform significantly better. USCIS has historically issued Requests for Evidence on operations management titles, so petition quality matters more than for more clear-cut technical roles. Working with an experienced immigration attorney is advisable.
What is the prevailing wage requirement for sponsored Customer Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.