Customer Operations Manager Jobs in USA with Visa Sponsorship
Customer Operations Managers oversee service delivery, team performance, and client satisfaction, roles that qualify for H-1B visa and E-3 visa sponsorship when the position requires a bachelor's degree in business, operations, or a related field. Employers in tech, logistics, and financial services sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Responsible for execution of commodity/category strategies worldwide. Executes company procurement strategies, policies and tactics required to achieve objectives. Ensures execution of procurement channel and category strategies in delivery of the company internal projects and 3rd party products/services when part of company customer solutions; purchasing and buying. Coordinates purchasing activities with engineering and manufacturing departments, strategic procurement, and company Business Units to maintain inventories at planned levels (where applicable), ensure assurance of supply, maintain service levels, meet business requirements, and mitigate risk. May include inventory management. At the non-exempt level, may assist with establishing and maintaining the production control system.
Management Level Definition:
Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.
Responsibilities:
- Accountable for aligning internal objectives with external realities to maximize efficiencies of technologies, processes and solutions, ensuring that performance meets the overall business needs.
- Manages a team of senior-level exempt individual contributors and lower-level people managers with strategic implications across organizations and/or functions.
- Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and processes.
- Ensures the delivery of products and services that meet the performance metrics defined by senior management; supports the design of performance measurement processes.
- Consults with business leaders to guide and influence strategic decision-making within a broad scope.
- Creates new operational efficiencies and cost savings within the supply chain on a broad scale, using horizontal strategies and initiatives and influencing internal and external partners.
- Plans, directs and monitors activities of Staff from a strategic level, ensuring that operations achieve key business metrics.
- Oversees the development and delivery of complex initiatives that can impact the supply chain globally, typically requiring the leadership of cross-functional and cross-regional teams.
EDUCATION AND EXPERIENCE REQUIRED:
- First level university degree or equivalent experience; advanced university degree preferred.
- Typically 10+ years of experience in a supply chain function (or related fields).
- Typically 2-4 years of people management experience.
KNOWLEDGE AND SKILLS:
- Advanced knowledge of procurement and supply chain business requirements and strategies.
- Advanced written, verbal and presentation skills catered to a wide variety of audiences; mastery in English and local language.
- Thorough knowledge of marketplace and industry standards and compliance; utilizes the expertise of others as necessary.
- Advanced qualitative and quantitative analytics and data modelling skills.
- Advanced project management and project sponsorship skills.
- Advanced people management skills, including managing teams across geographies.
- Advance influencing, consulting and negotiation skills; ability to ensure strategic alignment with multiple parties.
- Advanced business acumen and understanding of risk mitigation approaches and contract language usage.
- Strong understanding of the company's policies and processes.
- Excellent multi-tasking and prioritization skills.
ACCESSIBILITY
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
WHAT WE CAN OFFER YOU:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
LOCATION
- Job: Supply Chain & Operations
- Job Level: Manager_2
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts // 119,500 - 275,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
RECRUITMENT FRAUD ALERT
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
INTRODUCTION
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
Responsible for execution of commodity/category strategies worldwide. Executes company procurement strategies, policies and tactics required to achieve objectives. Ensures execution of procurement channel and category strategies in delivery of the company internal projects and 3rd party products/services when part of company customer solutions; purchasing and buying. Coordinates purchasing activities with engineering and manufacturing departments, strategic procurement, and company Business Units to maintain inventories at planned levels (where applicable), ensure assurance of supply, maintain service levels, meet business requirements, and mitigate risk. May include inventory management. At the non-exempt level, may assist with establishing and maintaining the production control system.
Management Level Definition:
Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.
Responsibilities:
- Accountable for aligning internal objectives with external realities to maximize efficiencies of technologies, processes and solutions, ensuring that performance meets the overall business needs.
- Manages a team of senior-level exempt individual contributors and lower-level people managers with strategic implications across organizations and/or functions.
- Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and processes.
- Ensures the delivery of products and services that meet the performance metrics defined by senior management; supports the design of performance measurement processes.
- Consults with business leaders to guide and influence strategic decision-making within a broad scope.
- Creates new operational efficiencies and cost savings within the supply chain on a broad scale, using horizontal strategies and initiatives and influencing internal and external partners.
- Plans, directs and monitors activities of Staff from a strategic level, ensuring that operations achieve key business metrics.
- Oversees the development and delivery of complex initiatives that can impact the supply chain globally, typically requiring the leadership of cross-functional and cross-regional teams.
EDUCATION AND EXPERIENCE REQUIRED:
- First level university degree or equivalent experience; advanced university degree preferred.
- Typically 10+ years of experience in a supply chain function (or related fields).
- Typically 2-4 years of people management experience.
KNOWLEDGE AND SKILLS:
- Advanced knowledge of procurement and supply chain business requirements and strategies.
- Advanced written, verbal and presentation skills catered to a wide variety of audiences; mastery in English and local language.
- Thorough knowledge of marketplace and industry standards and compliance; utilizes the expertise of others as necessary.
- Advanced qualitative and quantitative analytics and data modelling skills.
- Advanced project management and project sponsorship skills.
- Advanced people management skills, including managing teams across geographies.
- Advance influencing, consulting and negotiation skills; ability to ensure strategic alignment with multiple parties.
- Advanced business acumen and understanding of risk mitigation approaches and contract language usage.
- Strong understanding of the company's policies and processes.
- Excellent multi-tasking and prioritization skills.
ACCESSIBILITY
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
WHAT WE CAN OFFER YOU:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
LOCATION
- Job: Supply Chain & Operations
- Job Level: Manager_2
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts // 119,500 - 275,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
RECRUITMENT FRAUD ALERT
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
See all 5,454+ Customer Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Operations Manager
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not preferred. Review the job posting carefully. 'Preferred' language can disqualify the position at USCIS review.
Target industries with consistent sponsorship history
Tech companies, SaaS platforms, financial services firms, and large logistics operators sponsor Customer Operations Managers most frequently. These employers have established immigration infrastructure and are familiar with the H-1B and E-3 petition process.
Raise sponsorship early in the process
Bring up your visa status after initial recruiter interest, not in the first message. Once an employer signals genuine interest in your background, ask directly whether the company sponsors H-1B or E-3 visas for this role.
Emphasize cross-functional scope in your application
Sponsoring employers look for complexity that justifies a specialty occupation classification. Highlight responsibilities spanning data analysis, process design, or systems management, not just team supervision. Broader scope strengthens the specialty occupation argument.
Australian citizens should prioritize the E-3 pathway
The E-3 visa has no lottery, no annual cap pressure, and faster processing than the H-1B. Customer Operations Manager roles that meet specialty occupation standards qualify. This is the most reliable sponsorship path for Australian nationals.
Prepare documentation that connects your degree to the role
USCIS scrutinizes operations management roles. A clear written explanation of how your degree field directly relates to your job duties, supported by your employer's offer letter and job description, strengthens the petition significantly.
Frequently Asked Questions
Does a Customer Operations Manager role qualify for H-1B sponsorship?
It can, but it's not automatic. The role must meet USCIS's specialty occupation standard, requiring a bachelor's degree in a specific field like business administration, operations management, or a related discipline. Generalist management roles with no specific degree requirement are sometimes challenged. Employers should document why the position requires specialized theoretical knowledge, not just general management experience.
Which visa types apply to Customer Operations Manager roles?
H-1B visa is the most common pathway for non-Australian nationals. Australian citizens can apply for the E-3 visa, which offers significant advantages: no lottery, no annual cap pressure, and two-year renewable periods. L-1A is an option for managers transferring from a foreign affiliate or subsidiary of a U.S. company. O-1 visa is rarely applicable unless the candidate has documented extraordinary achievement.
What degree do I need for an employer to sponsor me in this role?
A bachelor's degree in business administration, operations management, supply chain, or a closely related field is the standard. Some employers also accept degrees in industrial engineering or information systems if the role involves process optimization or systems oversight. The key is that your degree field must logically connect to the specific duties listed in the job description, USCIS will evaluate that relationship directly.
How do I find Customer Operations Manager jobs that offer visa sponsorship?
Migrate Mate lists Customer Operations Manager roles from employers who sponsor H-1B and E-3 visas, so you're not filtering through hundreds of postings that won't work for your situation. Beyond that, target mid-to-large companies in tech, fintech, and logistics, these sectors have the legal infrastructure and budget to manage sponsorship petitions without treating it as an unusual request.
Are Customer Operations Manager H-1B petitions likely to be approved?
Approval rates vary by how the role is documented. Petitions that clearly establish a specialty occupation requirement, with a detailed job description, organizational chart, and explanation of the degree's relevance, perform significantly better. USCIS has historically issued Requests for Evidence on operations management titles, so petition quality matters more than for more clear-cut technical roles. Working with an experienced immigration attorney is advisable.
What is the prevailing wage requirement for sponsored Customer Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.