Customer Operations Manager Jobs in USA with Visa Sponsorship
Customer Operations Managers oversee service delivery, team performance, and client satisfaction, roles that qualify for H-1B visa and E-3 visa sponsorship when the position requires a bachelor's degree in business, operations, or a related field. Employers in tech, logistics, and financial services sponsor regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCustomer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is $80,168.40 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
Customer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You’ll Get:
- The starting salary for this role is $80,168.40 annually, commensurate of experience.
- Bonus: Eligible
- Stock: Eligible
- Stock Options: Eligible
- Profit Sharing: Eligible
- Bonus Plans: Eligible
- Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Operations Manager
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not preferred. Review the job posting carefully. 'Preferred' language can disqualify the position at USCIS review.
Target industries with consistent sponsorship history
Tech companies, SaaS platforms, financial services firms, and large logistics operators sponsor Customer Operations Managers most frequently. These employers have established immigration infrastructure and are familiar with the H-1B and E-3 petition process.
Raise sponsorship early in the process
Bring up your visa status after initial recruiter interest, not in the first message. Once an employer signals genuine interest in your background, ask directly whether the company sponsors H-1B or E-3 visas for this role.
Emphasize cross-functional scope in your application
Sponsoring employers look for complexity that justifies a specialty occupation classification. Highlight responsibilities spanning data analysis, process design, or systems management, not just team supervision. Broader scope strengthens the specialty occupation argument.
Australian citizens should prioritize the E-3 pathway
The E-3 visa has no lottery, no annual cap pressure, and faster processing than the H-1B. Customer Operations Manager roles that meet specialty occupation standards qualify. This is the most reliable sponsorship path for Australian nationals.
Prepare documentation that connects your degree to the role
USCIS scrutinizes operations management roles. A clear written explanation of how your degree field directly relates to your job duties, supported by your employer's offer letter and job description, strengthens the petition significantly.
Frequently Asked Questions
Does a Customer Operations Manager role qualify for H-1B sponsorship?
It can, but it's not automatic. The role must meet USCIS's specialty occupation standard, requiring a bachelor's degree in a specific field like business administration, operations management, or a related discipline. Generalist management roles with no specific degree requirement are sometimes challenged. Employers should document why the position requires specialized theoretical knowledge, not just general management experience.
Which visa types apply to Customer Operations Manager roles?
H-1B visa is the most common pathway for non-Australian nationals. Australian citizens can apply for the E-3 visa, which offers significant advantages: no lottery, no annual cap pressure, and two-year renewable periods. L-1A is an option for managers transferring from a foreign affiliate or subsidiary of a U.S. company. O-1 visa is rarely applicable unless the candidate has documented extraordinary achievement.
What degree do I need for an employer to sponsor me in this role?
A bachelor's degree in business administration, operations management, supply chain, or a closely related field is the standard. Some employers also accept degrees in industrial engineering or information systems if the role involves process optimization or systems oversight. The key is that your degree field must logically connect to the specific duties listed in the job description, USCIS will evaluate that relationship directly.
How do I find Customer Operations Manager jobs that offer visa sponsorship?
Migrate Mate lists Customer Operations Manager roles from employers who sponsor H-1B and E-3 visas, so you're not filtering through hundreds of postings that won't work for your situation. Beyond that, target mid-to-large companies in tech, fintech, and logistics, these sectors have the legal infrastructure and budget to manage sponsorship petitions without treating it as an unusual request.
Are Customer Operations Manager H-1B petitions likely to be approved?
Approval rates vary by how the role is documented. Petitions that clearly establish a specialty occupation requirement, with a detailed job description, organizational chart, and explanation of the degree's relevance, perform significantly better. USCIS has historically issued Requests for Evidence on operations management titles, so petition quality matters more than for more clear-cut technical roles. Working with an experienced immigration attorney is advisable.
What is the prevailing wage requirement for sponsored Customer Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.