Patient Service Specialist Jobs in USA with Visa Sponsorship
Patient Service Specialist roles qualify for H-1B sponsorship when they require specialized healthcare administration knowledge and a bachelor's degree in health information management, healthcare administration, or related field. Most positions involve managing patient records, insurance coordination, and healthcare compliance systems. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWhy Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The Patient Service Specialist (PSS) is essential in delivering an exceptional customer service experience, ensuring patients and visitors proceed efficiently through appointment check-in and clinic visits. The PSS manages patient appointments by conducting prompt and accurate arrival procedures and related scheduling activities. Acting as an ambassador for Mayo Clinic Bold Forward strategies, the PSS primarily supports digital check-in platforms when available and assists patients in navigating various program features and functionalities. Responsibilities primarily include staffing and monitoring department arrival reports and utilizing digital arrival technology such as iPads or handheld tablets and smartphone applications. Proficiency in using multiple electronic applications and devices is required. The PSS obtains and verifies patient demographics and insurance information and finalizes patient arrival workflows as needed. This position involves direct patient contact and continuous interaction with patients, visitors, physicians, nursing staff, and clinical support staff. It demands critical thinking abilities, strong attention to detail, and the capacity to prioritize tasks effectively in a fast-paced environment. The role also requires the ability to stand for extended periods. Adaptability and flexibility are necessary, as the PSS may work different shifts and support various departments within a collaborative team structure. Understanding logistics and its application to patient flow throughout the Mayo Clinic, including safe and secure transportation of patients within the campus, is expected. Additional duties include ensuring cleanliness and safety in patient-facing areas, coordinating with facilities and housekeeping services, and responding promptly to phone calls and electronic communications. Patient appointment scheduling may be part of the role. Other job-related responsibilities may be assigned by leadership, including training new employees.
Qualifications
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Associate Degree preferred. Experience in a healthcare field preferred. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be comfortable working with a variety of digital technology devices and systems. Must be able to stand for prolonged periods of time, as role requires patient interaction and anticipating their needs. Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals with credibility and confidence. Ability to handle difficult situations and remain calm under stress; manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Able to apply service excellence skills and age-specific awareness as required for working directly with patients who may exhibit diverse needs. This requires ongoing maintenance of job-related skills/activities; individuals may also need to complete additional coursework upon hire. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.
Exemption Status
Nonexempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - $21.63/ hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
This is a full-time, onsite position with a rotating shift duration. Monday through Friday between the hours of 6:30 am - 10:00 pm. Candidates must be flexible with the ability to work any 8-hour shift within this time frame.
Weekend Schedule
Saturday shifts may be required in this work units to manage volumes and meet the needs of our patients.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Tonya Calabro
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The Patient Service Specialist (PSS) is essential in delivering an exceptional customer service experience, ensuring patients and visitors proceed efficiently through appointment check-in and clinic visits. The PSS manages patient appointments by conducting prompt and accurate arrival procedures and related scheduling activities. Acting as an ambassador for Mayo Clinic Bold Forward strategies, the PSS primarily supports digital check-in platforms when available and assists patients in navigating various program features and functionalities. Responsibilities primarily include staffing and monitoring department arrival reports and utilizing digital arrival technology such as iPads or handheld tablets and smartphone applications. Proficiency in using multiple electronic applications and devices is required. The PSS obtains and verifies patient demographics and insurance information and finalizes patient arrival workflows as needed. This position involves direct patient contact and continuous interaction with patients, visitors, physicians, nursing staff, and clinical support staff. It demands critical thinking abilities, strong attention to detail, and the capacity to prioritize tasks effectively in a fast-paced environment. The role also requires the ability to stand for extended periods. Adaptability and flexibility are necessary, as the PSS may work different shifts and support various departments within a collaborative team structure. Understanding logistics and its application to patient flow throughout the Mayo Clinic, including safe and secure transportation of patients within the campus, is expected. Additional duties include ensuring cleanliness and safety in patient-facing areas, coordinating with facilities and housekeeping services, and responding promptly to phone calls and electronic communications. Patient appointment scheduling may be part of the role. Other job-related responsibilities may be assigned by leadership, including training new employees.
Qualifications
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Associate Degree preferred. Experience in a healthcare field preferred. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be comfortable working with a variety of digital technology devices and systems. Must be able to stand for prolonged periods of time, as role requires patient interaction and anticipating their needs. Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals with credibility and confidence. Ability to handle difficult situations and remain calm under stress; manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Able to apply service excellence skills and age-specific awareness as required for working directly with patients who may exhibit diverse needs. This requires ongoing maintenance of job-related skills/activities; individuals may also need to complete additional coursework upon hire. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.
Exemption Status
Nonexempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - $21.63/ hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
This is a full-time, onsite position with a rotating shift duration. Monday through Friday between the hours of 6:30 am - 10:00 pm. Candidates must be flexible with the ability to work any 8-hour shift within this time frame.
Weekend Schedule
Saturday shifts may be required in this work units to manage volumes and meet the needs of our patients.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Tonya Calabro
How to Get Visa Sponsorship as a Patient Service Specialist
Target healthcare systems with compliance departments
Large hospital networks and integrated health systems regularly sponsor Patient Service Specialists for roles involving HIPAA compliance, medical coding oversight, and healthcare data management requiring specialized knowledge.
Emphasize health information management expertise
Highlight experience with electronic health records (EHR), medical coding systems like ICD-10, and healthcare data analytics. These technical skills strengthen the specialty occupation argument for visa petitions.
Focus on bachelor's degree requirement in job descriptions
Ensure job postings specify that a bachelor's degree in health information management, healthcare administration, or related field is required, not just preferred, for H-1B qualification.
Consider healthcare consulting and tech companies
Healthcare technology firms, medical consulting companies, and health insurance companies often need Patient Service Specialists for client implementation and system optimization roles requiring specialized knowledge.
Highlight regulatory compliance responsibilities
Roles involving Medicare/Medicaid compliance, quality assurance programs, and healthcare audit coordination demonstrate the specialized knowledge needed to support H-1B petitions for this position.
Network through healthcare professional associations
Join AHIMA (American Health Information Management Association) and HIMSS to connect with healthcare employers who understand the value of specialized patient service expertise and sponsor visas.
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Get Access To All JobsFrequently Asked Questions
Do Patient Service Specialist roles qualify for H-1B sponsorship?
Yes, when the position requires specialized healthcare administration knowledge and a bachelor's degree in health information management, healthcare administration, or related field. Generic customer service roles in healthcare settings typically don't qualify, but positions involving medical coding, compliance oversight, or EHR management do.
What degree do I need for Patient Service Specialist H-1B sponsorship?
A bachelor's degree in health information management, healthcare administration, public health, or a related healthcare field is typically required. Some employers accept degrees in business administration with healthcare focus or information systems with healthcare experience, but the role must require this specialized education.
Which employers sponsor Patient Service Specialists for work visas?
Large hospital systems, integrated health networks, healthcare consulting firms, and health insurance companies most commonly sponsor these roles. Healthcare technology companies implementing EHR systems and medical device companies also sponsor Patient Service Specialists for client-facing implementation roles requiring specialized knowledge.
What makes a Patient Service Specialist role H-1B eligible?
The position must require specialized knowledge of healthcare systems, medical coding (ICD-10, CPT), HIPAA compliance, or healthcare data management. Roles involving patient record analysis, insurance authorization processes, or healthcare quality assurance programs typically meet the specialty occupation standard for H-1B petitions.
Can Patient Service Specialists get green cards through employment?
Yes, through EB-2 or EB-3 categories depending on education and experience. Healthcare employers often support green card applications for Patient Service Specialists with proven expertise in healthcare compliance, data management, or specialized patient care coordination roles that are difficult to fill domestically.
What is the prevailing wage requirement for sponsored Patient Service Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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