Patient Service Specialist Jobs in USA with Visa Sponsorship
Patient Service Specialist roles qualify for H-1B visa sponsorship when they require specialized healthcare administration knowledge and a bachelor's degree in health information management, healthcare administration, or related field. Most positions involve managing patient records, insurance coordination, and healthcare compliance systems. For detailed occupation requirements, see the O*NET profile.
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TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday to Friday, 7:45am-4:45pm
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
Requirements
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
OPPORTUNITY
TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday to Friday, 7:45am-4:45pm
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
Requirements
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
See all 5,610+ Patient Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Patient Service Specialist
Target healthcare systems with compliance departments
Large hospital networks and integrated health systems regularly sponsor Patient Service Specialists for roles involving HIPAA compliance, medical coding oversight, and healthcare data management requiring specialized knowledge.
Emphasize health information management expertise
Highlight experience with electronic health records (EHR), medical coding systems like ICD-10, and healthcare data analytics. These technical skills strengthen the specialty occupation argument for visa petitions.
Focus on bachelor's degree requirement in job descriptions
Ensure job postings specify that a bachelor's degree in health information management, healthcare administration, or related field is required, not just preferred, for H-1B qualification.
Consider healthcare consulting and tech companies
Healthcare technology firms, medical consulting companies, and health insurance companies often need Patient Service Specialists for client implementation and system optimization roles requiring specialized knowledge.
Highlight regulatory compliance responsibilities
Roles involving Medicare/Medicaid compliance, quality assurance programs, and healthcare audit coordination demonstrate the specialized knowledge needed to support H-1B petitions for this position.
Network through healthcare professional associations
Join AHIMA (American Health Information Management Association) and HIMSS to connect with healthcare employers who understand the value of specialized patient service expertise and sponsor visas.
Frequently Asked Questions
Do Patient Service Specialist roles qualify for H-1B sponsorship?
Yes, when the position requires specialized healthcare administration knowledge and a bachelor's degree in health information management, healthcare administration, or related field. Generic customer service roles in healthcare settings typically don't qualify, but positions involving medical coding, compliance oversight, or EHR management do.
How to find Patient Service Specialist jobs with visa sponsorship?
To find Patient Service Specialist jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on large healthcare systems, hospitals, medical centers, and healthcare technology companies that commonly sponsor H-1B visa, TN visa, and O-1 visas for patient service roles. These employers often need bilingual specialists and understand the visa sponsorship process for healthcare support positions.
What degree do I need for Patient Service Specialist H-1B sponsorship?
A bachelor's degree in health information management, healthcare administration, public health, or a related healthcare field is typically required. Some employers accept degrees in business administration with healthcare focus or information systems with healthcare experience, but the role must require this specialized education.
Which employers sponsor Patient Service Specialists for work visas?
Large hospital systems, integrated health networks, healthcare consulting firms, and health insurance companies most commonly sponsor these roles. Healthcare technology companies implementing EHR systems and medical device companies also sponsor Patient Service Specialists for client-facing implementation roles requiring specialized knowledge.
What makes a Patient Service Specialist role H-1B eligible?
The position must require specialized knowledge of healthcare systems, medical coding (ICD-10, CPT), HIPAA compliance, or healthcare data management. Roles involving patient record analysis, insurance authorization processes, or healthcare quality assurance programs typically meet the specialty occupation standard for H-1B petitions.
Can Patient Service Specialists get green cards through employment?
Yes, through EB-2 or EB-3 categories depending on education and experience. Healthcare employers often support green card applications for Patient Service Specialists with proven expertise in healthcare compliance, data management, or specialized patient care coordination roles that are difficult to fill domestically.
What is the prevailing wage requirement for sponsored Patient Service Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.