Customer Program Manager Jobs in USA with Visa Sponsorship
Customer Program Manager roles attract H-1B visa and TN visa sponsorship from enterprise tech, consulting, and SaaS companies. Most employers require a bachelor's degree in business or a related field. Competition for these positions is lower than pure engineering roles, making sponsorship more accessible. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
ROLE AND RESPONSIBILITIES
- Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrated program and project management expertise with experience leading complex, global initiatives involving multiple stakeholders and workstreams.
- Strong customer-centric mindset with the ability to translate customer and employee feedback into actionable programs and improvements.
- Excellent interpersonal, communication, presentation, and stakeholder management skills.
- Proven ability to influence and collaborate effectively across a global, matrixed organization without direct authority.
- Experience developing KPIs, dashboards, program metrics, and performance reporting frameworks.
- Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and measure outcomes.
- Demonstrated ability to manage competing priorities and multiple initiatives simultaneously.
- Experience facilitating change management initiatives and driving organizational adoption.
- Ability to build trusted partnerships across diverse functions and levels of the organization.
- Strong organizational, planning, and execution skills with attention to detail.
- Demonstrated ability to work effectively within diverse, multicultural, and geographically dispersed teams.
- Ability to promote innovative ideas, embrace change, and continuously improve processes and programs.
PREFERRED QUALIFICATIONS
- Experience supporting customer experience and employee engagement programs.
- Experience with employee engagement platforms, internal communications tools, and collaboration technologies.
- Experience with SharePoint, Microsoft 365 applications, Power BI, PowerApps, Power Automate, or similar tools.
- Experience facilitating global communications, recognition, training, or community-building initiatives.
- Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.
Experience
- Eight or more years of progressively responsible project management, program management, operations, business management, or related experience.
- Five or more years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
- Demonstrated experience managing projects involving geographically dispersed teams and stakeholders.
- Experience developing program governance structures, implementation plans, communications strategies, and performance reporting.
- Experience using data and analytics to evaluate program effectiveness and support business decision-making.
- Experience in organizational change management, transformation initiatives, or continuous improvement efforts.
- Experience working in customer-focused organizations and supporting initiatives that improve customer and employee experiences.
- Bachelor's degree required.
- Preferred fields of study include Business Administration, Organizational Leadership, Project Management, Communications, Human Resources, Engineering, Information Technology, or a related discipline.
- Advanced degree preferred (MBA, MA/MS, or equivalent experience).
COMPENSATION
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $125,000 to $150,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
What we offer:
Curious? To learn more about us and the work we do, visit UL.com
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
If you like getting out and about, you’ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications — we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year’s Eve ball in Times Square. Every day’s different and there’s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.
INTRODUCTION
Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
ROLE AND RESPONSIBILITIES
- Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
- Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
- Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
- Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
- Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
- Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
- Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
- Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
- Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
- Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrated program and project management expertise with experience leading complex, global initiatives involving multiple stakeholders and workstreams.
- Strong customer-centric mindset with the ability to translate customer and employee feedback into actionable programs and improvements.
- Excellent interpersonal, communication, presentation, and stakeholder management skills.
- Proven ability to influence and collaborate effectively across a global, matrixed organization without direct authority.
- Experience developing KPIs, dashboards, program metrics, and performance reporting frameworks.
- Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and measure outcomes.
- Demonstrated ability to manage competing priorities and multiple initiatives simultaneously.
- Experience facilitating change management initiatives and driving organizational adoption.
- Ability to build trusted partnerships across diverse functions and levels of the organization.
- Strong organizational, planning, and execution skills with attention to detail.
- Demonstrated ability to work effectively within diverse, multicultural, and geographically dispersed teams.
- Ability to promote innovative ideas, embrace change, and continuously improve processes and programs.
PREFERRED QUALIFICATIONS
- Experience supporting customer experience and employee engagement programs.
- Experience with employee engagement platforms, internal communications tools, and collaboration technologies.
- Experience with SharePoint, Microsoft 365 applications, Power BI, PowerApps, Power Automate, or similar tools.
- Experience facilitating global communications, recognition, training, or community-building initiatives.
- Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.
Experience
- Eight or more years of progressively responsible project management, program management, operations, business management, or related experience.
- Five or more years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
- Demonstrated experience managing projects involving geographically dispersed teams and stakeholders.
- Experience developing program governance structures, implementation plans, communications strategies, and performance reporting.
- Experience using data and analytics to evaluate program effectiveness and support business decision-making.
- Experience in organizational change management, transformation initiatives, or continuous improvement efforts.
- Experience working in customer-focused organizations and supporting initiatives that improve customer and employee experiences.
- Bachelor's degree required.
- Preferred fields of study include Business Administration, Organizational Leadership, Project Management, Communications, Human Resources, Engineering, Information Technology, or a related discipline.
- Advanced degree preferred (MBA, MA/MS, or equivalent experience).
COMPENSATION
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $125,000 to $150,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
What we offer:
Curious? To learn more about us and the work we do, visit UL.com
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
If you like getting out and about, you’ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certifications — we perform over 3,000 site visits every single day. It could be testing the fire doors at a school, checking a fire truck or even inspecting the New Year’s Eve ball in Times Square. Every day’s different and there’s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.
See all 9,152+ Customer Program Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Program Manager
Target enterprise tech and SaaS employers
Large software and technology companies file the most H-1B petitions for Customer Program Manager roles. Employers like Salesforce, Oracle, and similar enterprise platforms have established sponsorship pipelines and dedicated immigration teams who understand the process.
Confirm your degree field aligns with the role
H-1B specialty occupation requires a degree in a directly related field. Business administration, management information systems, or communications degrees typically support CPM applications. A general arts degree without relevant coursework may require additional documentation from your employer.
Canadian and Mexican nationals should consider TN status
TN visa classification covers management consultants, which Customer Program Managers often qualify under. TN status is approved at the border without a lottery and takes effect immediately, making it a faster alternative to the H-1B for eligible nationals.
Get the LCA filed before your start date
Your employer must obtain a certified Labor Condition Application from the Department of Labor before filing your H-1B petition. This step takes one to two weeks and must be completed first. Delays here push back your entire start date, so flag it early.
Frame your experience around measurable program outcomes
Consular officers and USCIS adjudicators assess whether the role genuinely requires specialized knowledge. Documenting specific methodologies, certifications like PMP, and quantifiable program results strengthens the case that your position is a true specialty occupation.
Ask about cap-exempt employers if you miss the H-1B lottery
Universities, nonprofit research organizations, and certain government-affiliated entities are exempt from the H-1B annual cap. Customer program management functions exist at many of these organizations, and a role there lets you obtain H-1B status outside the lottery entirely.
Frequently Asked Questions
Does a Customer Program Manager role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Customer Program Manager roles at enterprise software and consulting companies typically satisfy this because employers consistently require degrees in business, information systems, or a related discipline. Generic management roles at smaller companies where any degree is accepted regardless of field face more scrutiny and occasional RFEs.
Which visa types commonly sponsor Customer Program Manager positions?
H-1B visa is the most common path, used by the majority of international Customer Program Managers at U.S. companies. Canadian and Mexican nationals frequently use TN visa status under the management consultant category, which avoids the lottery entirely. L-1A is an option if you're transferring from a foreign affiliate of a U.S. company in a managerial capacity. E-3 visa applies to Australian nationals and works similarly to the H-1B without the lottery constraint.
How competitive is sponsorship for Customer Program Manager roles compared to software engineering?
Sponsorship for Customer Program Manager roles is meaningfully less competitive than for software engineering. The H-1B lottery selection rate applies equally across all roles, but far fewer candidates are competing for CPM positions specifically, which makes finding a willing sponsor easier. Employers also tend to have more flexibility on timelines for customer-facing roles. You can browse currently sponsored CPM openings on Migrate Mate to see which companies are actively hiring.
What happens to my visa status if my employer loses the H-1B lottery?
If your registration isn't selected, your employer can re-register you in the following year's lottery. In the meantime, if you're on F-1 OPT or STEM OPT, you may be able to extend your work authorization to bridge the gap. Some employers move employees to cap-exempt positions or explore L-1 visa transfers during this period. It's worth discussing contingency options with your employer's immigration counsel before the lottery results are announced.
Do I need a PMP certification to get H-1B sponsorship as a Customer Program Manager?
No, a PMP certification is not required for H-1B sponsorship, but it strengthens your petition. USCIS focuses on whether the role requires a specific bachelor's degree, not professional certifications. That said, a PMP credential supports the argument that the position involves specialized program management knowledge beyond general administration. It can also reduce the likelihood of a Request for Evidence if the job description is borderline.
What is the prevailing wage requirement for sponsored Customer Program Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.