Customer Program Manager Jobs in USA with Visa Sponsorship
Customer Program Manager roles attract H-1B visa and TN visa sponsorship from enterprise tech, consulting, and SaaS companies. Most employers require a bachelor's degree in business or a related field. Competition for these positions is lower than pure engineering roles, making sponsorship more accessible. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Job Description
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of Carrier, a world leader in climate and energy solutions, Sensitech stands as the global leader in temperature monitoring in cold chain logistics. By combining our world-class IoT hardware infrastructure with Carrier's advanced digital data insights, we enable the world’s leading brands to track, protect, and optimize their cargo.
In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment reporting to manage real-time, end to end cold chain implementations using advanced proprietary tracking software and predictive platforms. The ideal candidate does not just manage projects and programs, they unlock the potential of data. You will leverage automated IoT streaming data, machine learning, and predictive analytics to engineer process efficiencies, maximize customer retention, and build sustainable supply chains.
At the heart of this role is a global mission: mitigating global food waste. By tracking, measuring, and analyzing environmental parameters at every node of the supply chain, you will provide the targeted data insights necessary to fundamentally improve our customers' cold chain operations, eliminating systemic waste before it reaches the landfill.
Key Responsibilities
- End-to-End Customer Lifecycle Ownership: Manage post-sale customer implementation milestones, including onboarding, trial management, hardware/software deployment tracking, and enhancements for strategic food industry accounts.
- Cross Functional Voice of the Customer (VOC): Serve as the definitive internal Voice of the Customer. Systematically gather customer feedback, pain points, and technical needs, translating them into actionable requirements for Product Management, Engineering, and Quality teams to guide hardware, software, and compliance roadmaps into rolling out next-generation software features and machine learning models tailored to the customer’s needs.
- Customer Value Realization & ROI: Act as a core strategic partner to major food producers, distributors, and retailers. Translate raw environmental and transit data into tangible business insights that protect shelf-life, ensure food safety compliance, and maximize product quality from origin to destination.
- Adoption & Expansion Management: Monitor health scores, platform adoption metrics, and sensor return/recycling compliance. Proactively identify operational friction points to turn cold-chain anomalies into expansion and upselling opportunities.
- Data Presentation & Decision Influence: Frequently build and deliver Business Reviews. Distill complex cold-chain anomalies and root causes into concise, data backed operational stories that influence stakeholder investments, carrier management, and process modifications. Present at customer and industry events.
- Drive AI Process Efficiency: Drive and implement AI, machine learning, and automation frameworks on two fronts: internally to optimize team workflows and data delivery, and externally to help customers predict shipment delays, anticipate temperature excursions, and automate risk mitigation.
- Carrier Cold Chain Advocacy: Position Sensitech and Carrier's broader digital ecosystem as the central pillar of the customer's cold chain integrity, helping them leverage our industry-leading data insights to achieve ambitious commercial sustainability and corporate waste-reduction goals.
- Continuously improve skills and expertise in key areas such as: handling of perishable food items, process improvement, Data driven insights and cold chain management/refrigeration.
Required Qualifications
- High School or GED
- 3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
- Ability to travel up to 25% (US and Canada)
Preferred Qualifications:
- Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
- Master’s Degree
- Understanding of the food distribution chain, cold chain management, transportation, or refrigeration
- Masterful presentation and data-storytelling skills
- Ability to balance competing demands and deal with ambiguity and an environment of change
- Positive attitude able to combine technical knowledge, commercial knowledge and analysis into action
- Strong critical thinking in complex situations
- Proven ability to prioritize project deliverables and a history of quality assurance across projects
- Experience working directly with customers at all levels
- Good knowledge of process improvement and quality management methods
- Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary
- Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mitigate transit risks, reduce product scrap, and prove financial ROI.
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 5 November 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Job Description
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of Carrier, a world leader in climate and energy solutions, Sensitech stands as the global leader in temperature monitoring in cold chain logistics. By combining our world-class IoT hardware infrastructure with Carrier's advanced digital data insights, we enable the world’s leading brands to track, protect, and optimize their cargo.
In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment reporting to manage real-time, end to end cold chain implementations using advanced proprietary tracking software and predictive platforms. The ideal candidate does not just manage projects and programs, they unlock the potential of data. You will leverage automated IoT streaming data, machine learning, and predictive analytics to engineer process efficiencies, maximize customer retention, and build sustainable supply chains.
At the heart of this role is a global mission: mitigating global food waste. By tracking, measuring, and analyzing environmental parameters at every node of the supply chain, you will provide the targeted data insights necessary to fundamentally improve our customers' cold chain operations, eliminating systemic waste before it reaches the landfill.
Key Responsibilities
- End-to-End Customer Lifecycle Ownership: Manage post-sale customer implementation milestones, including onboarding, trial management, hardware/software deployment tracking, and enhancements for strategic food industry accounts.
- Cross Functional Voice of the Customer (VOC): Serve as the definitive internal Voice of the Customer. Systematically gather customer feedback, pain points, and technical needs, translating them into actionable requirements for Product Management, Engineering, and Quality teams to guide hardware, software, and compliance roadmaps into rolling out next-generation software features and machine learning models tailored to the customer’s needs.
- Customer Value Realization & ROI: Act as a core strategic partner to major food producers, distributors, and retailers. Translate raw environmental and transit data into tangible business insights that protect shelf-life, ensure food safety compliance, and maximize product quality from origin to destination.
- Adoption & Expansion Management: Monitor health scores, platform adoption metrics, and sensor return/recycling compliance. Proactively identify operational friction points to turn cold-chain anomalies into expansion and upselling opportunities.
- Data Presentation & Decision Influence: Frequently build and deliver Business Reviews. Distill complex cold-chain anomalies and root causes into concise, data backed operational stories that influence stakeholder investments, carrier management, and process modifications. Present at customer and industry events.
- Drive AI Process Efficiency: Drive and implement AI, machine learning, and automation frameworks on two fronts: internally to optimize team workflows and data delivery, and externally to help customers predict shipment delays, anticipate temperature excursions, and automate risk mitigation.
- Carrier Cold Chain Advocacy: Position Sensitech and Carrier's broader digital ecosystem as the central pillar of the customer's cold chain integrity, helping them leverage our industry-leading data insights to achieve ambitious commercial sustainability and corporate waste-reduction goals.
- Continuously improve skills and expertise in key areas such as: handling of perishable food items, process improvement, Data driven insights and cold chain management/refrigeration.
Required Qualifications
- High School or GED
- 3+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
- Ability to travel up to 25% (US and Canada)
Preferred Qualifications:
- Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
- Master’s Degree
- Understanding of the food distribution chain, cold chain management, transportation, or refrigeration
- Masterful presentation and data-storytelling skills
- Ability to balance competing demands and deal with ambiguity and an environment of change
- Positive attitude able to combine technical knowledge, commercial knowledge and analysis into action
- Strong critical thinking in complex situations
- Proven ability to prioritize project deliverables and a history of quality assurance across projects
- Experience working directly with customers at all levels
- Good knowledge of process improvement and quality management methods
- Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary
- Proven expertise in leveraging data analytics, business intelligence tools (e.g., PowerBI), and predictive exception management dashboards to isolate trends, mitigate transit risks, reduce product scrap, and prove financial ROI.
Pay Range
The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 5 November 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
See all 8,914+ Customer Program Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Program Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Program Manager
Target enterprise tech and SaaS employers
Large software and technology companies file the most H-1B petitions for Customer Program Manager roles. Employers like Salesforce, Oracle, and similar enterprise platforms have established sponsorship pipelines and dedicated immigration teams who understand the process.
Confirm your degree field aligns with the role
H-1B specialty occupation requires a degree in a directly related field. Business administration, management information systems, or communications degrees typically support CPM applications. A general arts degree without relevant coursework may require additional documentation from your employer.
Canadian and Mexican nationals should consider TN status
TN visa classification covers management consultants, which Customer Program Managers often qualify under. TN status is approved at the border without a lottery and takes effect immediately, making it a faster alternative to the H-1B for eligible nationals.
Get the LCA filed before your start date
Your employer must obtain a certified Labor Condition Application from the Department of Labor before filing your H-1B petition. This step takes one to two weeks and must be completed first. Delays here push back your entire start date, so flag it early.
Frame your experience around measurable program outcomes
Consular officers and USCIS adjudicators assess whether the role genuinely requires specialized knowledge. Documenting specific methodologies, certifications like PMP, and quantifiable program results strengthens the case that your position is a true specialty occupation.
Ask about cap-exempt employers if you miss the H-1B lottery
Universities, nonprofit research organizations, and certain government-affiliated entities are exempt from the H-1B annual cap. Customer program management functions exist at many of these organizations, and a role there lets you obtain H-1B status outside the lottery entirely.
Frequently Asked Questions
Does a Customer Program Manager role qualify as an H-1B specialty occupation?
Yes, in most cases. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. Customer Program Manager roles at enterprise software and consulting companies typically satisfy this because employers consistently require degrees in business, information systems, or a related discipline. Generic management roles at smaller companies where any degree is accepted regardless of field face more scrutiny and occasional RFEs.
Which visa types commonly sponsor Customer Program Manager positions?
H-1B visa is the most common path, used by the majority of international Customer Program Managers at U.S. companies. Canadian and Mexican nationals frequently use TN visa status under the management consultant category, which avoids the lottery entirely. L-1A is an option if you're transferring from a foreign affiliate of a U.S. company in a managerial capacity. E-3 visa applies to Australian nationals and works similarly to the H-1B without the lottery constraint.
How competitive is sponsorship for Customer Program Manager roles compared to software engineering?
Sponsorship for Customer Program Manager roles is meaningfully less competitive than for software engineering. The H-1B lottery selection rate applies equally across all roles, but far fewer candidates are competing for CPM positions specifically, which makes finding a willing sponsor easier. Employers also tend to have more flexibility on timelines for customer-facing roles. You can browse currently sponsored CPM openings on Migrate Mate to see which companies are actively hiring.
What happens to my visa status if my employer loses the H-1B lottery?
If your registration isn't selected, your employer can re-register you in the following year's lottery. In the meantime, if you're on F-1 OPT or STEM OPT, you may be able to extend your work authorization to bridge the gap. Some employers move employees to cap-exempt positions or explore L-1 visa transfers during this period. It's worth discussing contingency options with your employer's immigration counsel before the lottery results are announced.
Do I need a PMP certification to get H-1B sponsorship as a Customer Program Manager?
No, a PMP certification is not required for H-1B sponsorship, but it strengthens your petition. USCIS focuses on whether the role requires a specific bachelor's degree, not professional certifications. That said, a PMP credential supports the argument that the position involves specialized program management knowledge beyond general administration. It can also reduce the likelihood of a Request for Evidence if the job description is borderline.
What is the prevailing wage requirement for sponsored Customer Program Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.